BSOD when I changed Graphic card

[niki999]

Hello,
recently I changed my graphic card and I installed ASUS nv460 768 mb.
Card works great and It pass all tests like unigine Heaven, Furmark etc...In games for exaple BFC2 it works well but in some other I have often freeze. I have the latest drivers for card. My configuration is

amd x4 965
4 gb of ram 1600mhz
PSU 750 w
GPU Asus Nvidia 460 768 mb
Motherborad GIGABYTE UDP 4 790XT
3 HDDs

I am including minidump file and diagx I hope that someone can help me. I realy do not know what to do I tired new drivers, new MB Bios...
Thanks for help,
N

 

[Tews]

Im sorry, but the .dmp file is corrupt.. please repost the file, using the following instructions..

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[niki999]

I added file generated by program from the link you gave me.

Thank you,

N

edit if it means something on BSOD was message if I remeber correctly
SYSTEM_SERVICE_EXCEPTION

 

[Tews]

Still corrupt.. navigate to c:/windows/minidump and delete everything... then enable driver verifier to generate a new one..


Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

 

[niki999]

I did what you said and after restart I got first BSOD before windows log on screen

it was IRQL_NOT_LESS_OR_EQUAL at the end there was 0A error code

then I restarted again and I went to logon screen when I hit to logon as user again BSOD but there was no message what so ever apart 1E...

I got that loop two times in the row I am attaching mini dumps.

Thank you,
N

 

[Tews]

Im going to call in the real experts for this one... 2 .dmp files are blaming Pool Corruption, and 2 are blaming acedrv11.sys as the reason for the crash... I wasn't able to find any usefull information on acedrv11.sys ... It may take a bit for an answer, but hang in there!

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800034c5e36, 0, 0}

Unable to load image acedrv11.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for acedrv11.sys
*** ERROR: Module load completed but symbols could not be loaded for acedrv11.sys
Probably caused by : acedrv11.sys ( acedrv11+5363f )

Followup: MachineOwner

-------------


Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Tom\Desktop\101710-22978-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0341f000 PsLoadedModuleList = 0xfffff800`0365ce50
Debug session time: Sun Oct 17 17:01:19.510 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:14.336
Loading Kernel Symbols
...............................................................
..........................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {13c, 2, 1, fffff800034af448}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+126d )

Followup: Pool_corruption
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000013c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034af448, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c70e0
 000000000000013c 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+c85
fffff800`034af448 488908          mov     qword ptr [rax],rcx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

IRP_ADDRESS:  fffff800037a539c

TRAP_FRAME:  fffff88002f9ffb0 -- (.trap 0xfffff88002f9ffb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000013c rbx=0000000000000000 rcx=fffff800037a5414
rdx=fffff88002fa0fb8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034af448 rsp=fffff88002fa0140 rbp=fffff88002fa0290
 r8=fffff88002fa0248  r9=fffff88002fa0240 r10=0000000000000002
r11=fffff800034ae7d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!IopCompleteRequest+0xc85:
fffff800`034af448 488908          mov     qword ptr [rax],rcx ds:c440:00000000`0000013c=????????????????
Resetting default scope

LOCK_ADDRESS:  fffff80003693400 -- (!locks fffff80003693400)


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+126d
fffff800`035c267c 90              nop

SYMBOL_STACK_INDEX:  e

SYMBOL_NAME:  nt!ExDeferredFreePool+126d

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!ExDeferredFreePool+126d

BUCKET_ID:  X64_0xA_nt!ExDeferredFreePool+126d

Followup: Pool_corruption
---------

 

[niki999]

I am hanging .

Thank you,
N

btw I do have one program which utilize acedrv11.sys, on internet I found description. I can try to deinstall it.

Companyrotect Software GmbH Operating System:Windows Vista DescriptionrotectDisc x64/x86 Hybrid Driver Acedrv11.sys with description ProtectDisc x64/x86 Hybrid Driver is a driver file from company Protect Software GmbH belonging to product ProtectDisc x64/x86 Hybrid Driver.
In total there are 1 launchpoints for this file .
There are 8 different variations of the file in our database and the file is digitally signed from Protect Software GmbH - VeriSign Time Stamping Services Signer - G2
We do not recommend removing digitally signed files from Protect Software GmbH

 

[Tews]

I saw that, but I couldn't find a specific program referenced... let us know how it comes out...

 

[niki999]

It has something to do with copy protection. I guess it installed with some copy protected program.

Welcome to Protect Software

But the thing which eludes me is how come this influance on my GPU. With old GPU all was fine no bsods etc...In either case I will deinstall this. I also saw new NVidia drivers 260.89 tough my old beta drivers bear the same mark...I will notify you how it goes.

Also what about that Pool_Corruption thing what can I do to solve that problem?

Thank you,
N

 

[CarlTR6]

Niki, pool corruption can be caused by bad drivers, software conflicts, hardware conflicts, etc. I find a very outdated driver on your system. Generally speaking, Win 7 does not like older drivers. They can and do cause conflicts, memory corruption and crashes. Both of the pool corruption dumps indicate memory corruption.

PxHlpa64.sys Mon Dec 10 18:49:01 2007 - Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs
Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

I cannot determine the date of acedrv11.sys. If you would, please follow the instructions in this tutorial and upload the files. This will give us a peak into your system and will help us help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Tews is spot on in his assessment of acedrv11.sys. I suggest that you uninstall this software. Also rename the driver above. Reboot and let's see how your system does. These two actions may solve your problem. Please let us know.

 

[niki999]

Ok I will do that and will inform you.
Thanks,
N

 

[niki999]

I uninstalled that copy protection program and for now no BSOD. Tough It is maybe too early we will see soon ...

 

[Tews]

Good News!! keep us informed..

 

[CarlTR6]

Thanks for the update. Did you take care of that older driver? It will come back to bite you sooner or later.

 

[niki999]

This is second thing if BSOD again occurs but I must do that as last resort. Basically my wife use that Sonic thing much and she already hate Windows 7 so...you get the picture ..

Thank you,

N

 

[CarlTR6]

Yes, I understand; I have a similar problem with a couple of programs my wife uses. I can't upgrade her computer to Win 7 because of that. I suggest that you search for software that does the same thing and is compatible with Win 7. Download and install the new software and then get rid of Sonic. It is XP software.

 

[niki999]

Unofrtunatly Sonic is Sony trasfer program for music and I do not know what other program is compatibilie with Sony mp3 gadged my wife use since it is old device and Sony stopped upgrading it. Well I hope that it will not crash . For now there are no BSODS if there are no BSODS until end of the week I will mark this tread as closed. Altough I am still puzzled why on the first look unrelated driver coused BSOD and before it does not....I say Gremlins was in play.

Thank you all for help,

N

 

[CarlTR6]

It is not as strange as you might think. Many things are interrelated in Windows. Your older video card was not taxing the system as hard and other things might have been sliding by. The new card works the system a little harder and errors showed up. That is why it is necessary to keep things as up to date as you can.

You are very welcome for the help. I hope your system runs smoothly; I don't want your wife mad at me!

 

[niki999]

Thank you all for help for now tihngs look good so I will mark this tread as solved .

N