Solved BSOD when in normal mode

[kgosselin]

A few months ago I experienced the BSOD and afterwards I crash every time I try to start my computer in normal mode. Also, since that first crash my graphics card fan got really loud. Since then I have been working in safe mode. I've tried a new graphics card and a new power source but they didn't fix the issue. I've tested my memory and my hard drive and both were fine. I've used the Blue Screen View App and it says the crash is caused by ntoskrnl.exe.

I've used the Seven Forums diagnostic tool and upload the results.

Would appreciate any help.
Thanks

 

[bagavan]

Which antivirus do you use?

Perform this
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If possible update these drivers to the latest version

BrFiltLo Brother USB Mass-Stora Kernel 8/6/2006 6:51:06 PM
BrFiltUp Brother USB Mass-Stora Kernel 8/6/2006 6:51:02 PM
Brserid Brother MFC Serial Por Kernel 8/6/2006 6:51:11 PM
BrSerWdm Brother WDM Serial dri Kernel 8/6/2006 6:51:05 PM
BrUsbMdm Brother MFC USB Fax On Kernel 8/6/2006 6:51:00 PM
BrUsbSer Brother MFC USB Serial Kernel 8/9/2006 5:11:02 AM


Did you try memtest for checking ram??

Re run memtest again

Follow this

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Do this overnight. Errors might be found after 8 passes

 

[kgosselin]

hmm, good question, I had Sophos Anti-Virus installed, still is, and then at one time McAfee Security Plan Plus installed itself, can't remember what it was but it can prepackaged with something and I wasn't even aware that it got installed until it open up. Need to uninstall it.

 

[koolkat77]

Uninstall Sophos antivirus:

Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public:Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public

• Virus Removal Tool | Free Virus Detection and Removal | Sophos

Replace with MSE:

• Microsoft Security Essentials - Microsoft Windows

Perform a System File Check:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Did you do a clean install of windows after adding new hardware?

 

[bagavan]

Do what koolkat suggested.

uninstall mcafee and sophos.

Note:running two antivirus may conflict with each other

MSE is the antivirus which integrates best with windows 7 and windows 8

 

[kgosselin]

I did not do clean install of windows after new hardware install, seems a bit drastic, though I am willing if necessary

not looking to buy a new anti virus though, is there another solution?

 

[bagavan]

use this instead and it is free

Microsoft Security Essentials - Microsoft Windows

 

[kgosselin]

doing system scan now

 

[kgosselin]

ah, I see, I thought it was 39.99, downloading now, my apologies

 

[bagavan]

I hope you have uninstalled both the antivirus and installing fresh copy of MSE

 

[kgosselin]

yes, uninstalled mcafee, trying to uninstall sophos but it can't find the installer to do so, will restart before I install MSE

 

[koolkat77]

Uninstall with Revo uninstaller free in advanced mode. (gives option to clear registry left over)
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

 

[kgosselin]

Installed Revo, couldn't uninstall it, the error I'm getting is, "The Window Installer Service could not be accessed"

 

[koolkat77]

Hmm.

You will have to start afresh.

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[bagavan]

or you can restore from a system image if you had created it earlier

 

[kgosselin]

hmmm, oh well, guess a good reinstall usually solves the problem, didn't want to do that

thanks for your help guys, btw, that Revo looks awesome

 

[koolkat77]

Image would not be a good idea cause the OP has added new hardware. It would give him problems from old hardware drivers. (I guess)

With new hardware, a clean install of windows is always a good way to start.

 

[bagavan]

yes. very good suggestion. I forgot.

Follow this

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[kgosselin]

well, I was able to uninstall the sophos by using SafeMSI.exe, an app that allowed me to use installer in safe mode, now that it's uninstalled going to install MSE

 

[bagavan]

keep us updated