BSOD when installing Logitech WebCam, W7 64 bit

[DougWeller]

I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
Thanks
Doug

 

[zigzag3143]

I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
Thanks
Doug

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[DougWeller]

Adding attachment

This should work. Previous file was a .zipx, sorry.

 

[zigzag3143]

This should work. Previous file was a .zipx, sorry.

Nope.

You uploaded the actual application instead of the data it collected. Sorry

 

[DougWeller]

Ouch, sorry. Doing too many things at once. I hope this is what's required.
Thanks for your patience.
Doug

 

[zigzag3143]

Ouch, sorry. Doing too many things at once. I hope this is what's required.
Thanks for your patience.
Doug

Doug no problem

these were Related to lvbflt64.sys USB Video Class Filter Driver from Logitech Inc. I would remove it to test and if it is essential I would re-install it with the newest available.

 

[DougWeller]

Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.

 

[zigzag3143]

Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.

Your current version is probably the latest. Let us know if you are still getting BSOD"s and upload them if you are.

 

[DougWeller]

The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug

 

[zigzag3143]

The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug

Doug it probably wont matter. If that is the newest version it may just not be win 7 compatible.

Did this always happen or just start?

 

[DougWeller]

The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug

Doug it probably wont matter. If that is the newest version it may just not be win 7 compatible.

Did this always happen or just start?

I had installed it successfuly a few months ago. Then a few weeks ago my computer started to crash and I had to reinstall Windows 7 (my problems were probably related to running AVG and Norton side by side, I've removed AVG & kept Norton, something I would never have done a few years ago). Since then I've tried to install the webcam software twice and both times have resulted in BSODs. Maybe it's because now I have all the W7 updates which I didn't before (all but the recent .Net ones I should say, someone said stay away from them). I don't have any utilities on my PC except Norton.
Doug

 

[zigzag3143]

The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug

Doug it probably wont matter. If that is the newest version it may just not be win 7 compatible.

Did this always happen or just start?

I had installed it successfuly a few months ago. Then a few weeks ago my computer started to crash and I had to reinstall Windows 7 (my problems were probably related to running AVG and Norton side by side, I've removed AVG & kept Norton, something I would never have done a few years ago). Since then I've tried to install the webcam software twice and both times have resulted in BSODs. Maybe it's because now I have all the W7 updates which I didn't before (all but the recent .Net ones I should say, someone said stay away from them). I don't have any utilities on my PC except Norton.
Doug

Just a thought but Norton is a huge cause of BSOD's on some systems. Were it me I would remove it at least to test.