Solved BSOD when my Computer starts to heat up slightly

[JaeSpK]

At first I thought it was league of legends itself that was giving me System_service_exception 0x0000003B but then I was watching video and streaming radio and after a while my fan started running a little harder and then BSOD.

Before all of this I had a bad hdd and I swaped it out for a new one and reinstalled windows 7 on my system all I have installed right now is League Of Legends and AVG Free. I have taken my computer completely apart and cleaned the dust out and my computer is fine, but it seems that I get the BSOD when I do something that makes the computer heat up ...

Awaiting any questions for anything else you need to know.

Windows 7 Ultimate x64
- Not the original installed
-It is full retail
-HP Pavillion DV7 1448dx (about 2 years old)
-Just reinstalled the OS on another HDD from the one that I was having problems with in the firstplace.

 

[Jonathan_King]

Hello,

I'd suspect some hardware is at fault here. Try running some hardware tests and see how they do.

Run all three Prime95 tests: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Run Memtest86: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Also, there might be a network issue. Install the latest Realtek ethernet drivers from here: http://218.210.127.131/downloads/do...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

...Summary of the dumps:

[FONT=lucida console]
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Sep  7 20:58:13.187 2011 (UTC - 4:00)
System Uptime: 0 days 2:21:25.637
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[JaeSpK]

Ok I will do this ... yesterday while I was waiting I disassembled the laptop down to the motherboard and vacuumed out more dust and and blew dust off of the processor and video chip and I have been playing League of Legends and using my computer with no BSODs ... before I would get it 10 mins in and now I have played 4-5 40-minute games in a row with no BSODs...

 

[Jonathan_King]

Well that sounds very encouraging already. See if the BSODs are gone for good; if so, you don't need to even bother running those hardware tests. Do update the Realtek driver though, as that is a separate issue.

 

[JaeSpK]

Ok ... I am running the Test now actually ... I downloaded the driver but how do I install it there is no setup.exe is there a driver install system app or something?

 

[Darryl Licht]

A few things to keep in mind...

• NEVER operate a lappy in bed with lappy sitting on bed or comforter, etc... or laying it on carpet, couch, etc... Put your hand over your mouth, close your fingers, and try to breathe in... thats what happens to lappys when set on a soft surface. Suffocated!
• Clean (blow out) dust on a regular basis... especially if you use lappy as a daily PC.
• If issues persists, try a good laptop cooling tray/table!

Hope its all better!

 

[Jonathan_King]

To install the driver, you can use the manual Device Manager method. Open Device Manager (devmgmt.msc in the start menu), right-click on the adapter and select "Update driver software". You'll have to browse to the location where the driver package is extracted to.

 

[JaeSpK]

A few things to keep in mind...

• NEVER operate a lappy in bed with lappy sitting on bed or comforter, etc... or laying it on carpet, couch, etc... Put your hand over your mouth, close your fingers, and try to breathe in... thats what happens to lappys when set on a soft surface. Suffocated!
• Clean (blow out) dust on a regular basis... especially if you use lappy as a daily PC.
• If issues persists, try a good laptop cooling tray/table!

Hope its all better!

Lol I NEEEEVER do that ... lol At one point I was so iffy about heat I had it sitting on a Box Fan as my cooling pad cause I couldn't afford a cooling pad... I always have it sitting on this not mechanical cooling pad that just holds it up off the table

 

[JaeSpK]

To install the driver, you can use the manual Device Manager method. Open Device Manager (devmgmt.msc in the start menu), right-click on the adapter and select "Update driver software". You'll have to browse to the location where the driver package is extracted to.

Ok thank you.

 

[JaeSpK]

I installed the new RealTek driver and while I was installing adobe Creative Suite 4 I got another Blue Screen ... hopefully it is just a software issue this time and not the same as before ... here are the new infos.

 

[seth500]

AVG is the culprit here uninstall it and use MSE instead..download and uninstall with this tool:
AVG - Download tools and utilities

Also check you network driver to see if it's up to date..

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\090911_BSOD_Report\Windows_NT6_BSOD_jcgriff2\090911-86268-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`02a18000 PsLoadedModuleList = 0xfffff800`02c55e70
Debug session time: Fri Sep  9 13:47:16.004 2011 (UTC - 6:00)
System Uptime: 0 days 1:47:30.454
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5003, fffff780c0000000, 1b9f, 8dbd0000373c}

Unable to load image \SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+31a1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff780c0000000
Arg3: 0000000000001b9f
Arg4: 00008dbd0000373c

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_5003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  msiexec.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002af7ff1 to fffff80002a885c0

STACK_TEXT:  
fffff880`08027258 fffff800`02af7ff1 : 00000000`0000001a 00000000`00005003 fffff780`c0000000 00000000`00001b9f : nt!KeBugCheckEx
fffff880`08027260 fffff800`02aa55c6 : fffff6fc`c01d1ea8 00000000`00000001 fffff880`00000001 ffffffff`ffff0001 : nt! ?? ::FNODOBFM::`string'+0x2a16f
fffff880`080273d0 fffff800`02ab4681 : fffff980`3a3d5000 00000000`00b55000 fffff880`00000004 fffff880`080275b8 : nt!MmCheckCachedPageStates+0x4d6
fffff880`08027580 fffff800`02ab42f4 : fffffa80`04e9a3c0 00000000`051ef020 fffff880`080276c0 00000000`00000000 : nt!CcMapAndCopyInToCache+0x301
fffff880`08027670 fffff880`012e5098 : 00000000`00b5d777 fffffa80`06536000 fffff880`08027760 fffffa80`00008000 : nt!CcCopyWrite+0x194
fffff880`08027700 fffff880`01004132 : fffffa80`06536070 fffff880`01007732 00000000`00008000 00000000`00008001 : Ntfs!NtfsCopyWriteA+0x208
fffff880`080278f0 fffff880`01007c2a : fffff880`080279c0 fffffa80`07a16df8 00000000`051ef000 00000000`00008000 : fltmgr!FltpPerformFastIoCall+0xf2
fffff880`08027950 fffff880`010257fe : 00000000`00008000 00000000`00000000 fffffa80`06536070 fffff880`08027b40 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`08027990 fffff880`046741a1 : ffff0000`09038961 fffff800`00000000 fffff880`0467403c fffffa80`06536070 : fltmgr!FltpFastIoWrite+0x1ce
fffff880`08027a30 ffff0000`09038961 : fffff800`00000000 fffff880`0467403c fffffa80`06536070 00000000`00000000 : AVGIDSFilter+0x31a1
fffff880`08027a38 fffff800`00000000 : fffff880`0467403c fffffa80`06536070 00000000`00000000 00000000`051ef020 : 0xffff0000`09038961
fffff880`08027a40 fffff880`0467403c : fffffa80`06536070 00000000`00000000 00000000`051ef020 fffff880`08027b40 : 0xfffff800`00000000
fffff880`08027a48 fffffa80`06536070 : 00000000`00000000 00000000`051ef020 fffff880`08027b40 fffffa80`05007760 : AVGIDSFilter+0x303c
fffff880`08027a50 00000000`00000000 : 00000000`051ef020 fffff880`08027b40 fffffa80`05007760 fffffa80`06536070 : 0xfffffa80`06536070


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AVGIDSFilter+31a1
fffff880`046741a1 ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  AVGIDSFilter+31a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AVGIDSFilter

IMAGE_NAME:  AVGIDSFilter.Sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e1a2991

FAILURE_BUCKET_ID:  X64_0x1a_5003_AVGIDSFilter+31a1

BUCKET_ID:  X64_0x1a_5003_AVGIDSFilter+31a1

Followup: MachineOwner
---------

 

[Jonathan_King]

I still find that funny; AVG is not known to cause BSODs, and neither are those Realtek drivers.

Go ahead and remove AVG as Seth suggested. If the BSODs persist after that, we'll have to dig further.

Here's the link to Microsoft Security Essentials: Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[JaeSpK]

thank you just got in and I am about to make the changes now.

 

[JaeSpK]

Ok so I have uninstalled AVG with the removal tool and installed MSE and I have been playing League Of Legends ... I installed Adobe CS4 and I am installing Itunes ... No BSODs to report

 

[seth500]

I still find that funny; AVG is not known to cause BSODs, and neither are those Realtek drivers.

Go ahead and remove AVG as Seth suggested. If the BSODs persist after that, we'll have to dig further.

Here's the link to Microsoft Security Essentials: Virus, Spyware & Malware Protection | Microsoft Security Essentials

It is kind of funny since it seemed to be a overheating issue

 

[Darryl Licht]

Perhaps a routine in AVG was stuck in a loop and causing high CPU usage?

 

[Jonathan_King]

There were two separate issues going on there; we don't account for it much of the time, but it does happen from time to time!

Glad to hear BSODs are gone...let us know if you need anything else!