BSOD when on Skype call

[Jason761]

Hi, I've been experiencing BSOD when I'm on a call with someone on Skype. I don't BSOD when Im not on a call. When I had my first BSOD, I was updating my Intel LAN driver. I reinstalled the driver after with no errors. My computer passed RAM test overnight and I tried disabling third party services on boot. I recently uninstalled Asus wifi go drivers as its known to cause BSOD.

 

[koolkat77]

Could you replace Kaspersky with MSE as a test?

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Perform a Clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

[FONT="Lucida Console"]Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Aug 28 14:18:30.784 2014 (UTC + 6:00)
System Uptime: 0 days 4:28:02.970
BugCheck 3B, {c0000005, fffff800043c2921, fffff8800ddad970, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+186 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Aug 27 13:43:52.838 2014 (UTC + 6:00)
System Uptime: 0 days 1:19:16.024
BugCheck 3B, {c0000005, fffff800041af147, fffff8800bcc1cb0, 0}
Probably caused by : Npfs.SYS ( Npfs+c5ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Aug 27 11:55:07.433 2014 (UTC + 6:00)
System Uptime: 0 days 7:41:14.230
BugCheck 3B, {c0000005, fffff800041c1147, fffff8800ba4ce00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Tue Aug 26 13:57:52.442 2014 (UTC + 6:00)
System Uptime: 0 days 22:26:04.239
BugCheck 3B, {c0000005, fffff800043cd6d2, fffff8800bf41090, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForSingleObject+b2 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Mon Aug 25 15:30:46.456 2014 (UTC + 6:00)
System Uptime: 0 days 1:35:43.643
BugCheck 7E, {ffffffffc0000005, fffff800040c5622, fffff880038cf858, fffff880038cf0b0}
[COLOR="Blue"]*** WARNING: Unable to verify timestamp for kltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
Probably caused by : kltdi.sys ( kltdi+8f3a )[/COLOR]
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

 

[Jason761]

I did everything you said above but I still get BSOD. SFC scan reported no errors.

 

[koolkat77]

upload a new report

 

[Jason761]

It seems that updating the Realtek audio drivers from their site fixed the BSOD issue so far.