Solved BSOD When playing games or watching stream (seems video related)

[jgreubel3]

I've gotten this many times while playing video games or watching streams/video online in chrome. I got this computer 3 days ago... I downloaded dropbox, skype and some other random apps, but nothing crazy that i can think of.

I feel like it is video card related, I have a NVIDIA GeForce GT 525M and Intel(R) HD Graphics Family under "Display Adapters".

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have a Dell XPS 15, Intel Core i5-2450M @2.5GHz (Not overclocked)

I just switched to PC after 8 years of Mac OSX, and this is not the way I thought I would be greeted again.

Please help, it would make my day.

Attached is my minidump in a zip.

 

[jgreubel3]

Happened again, watching a stream. I hope it's not due to over heating.....

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c4
BCP1: 0000000000000091
BCP2: 0000000000000002
BCP3: FFFFF80003002CC0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[jgreubel3]

Thanks for the reply. Attached is what you requested.

 

[koolkat77]

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

The antivirus you are currently using is known and contributing to your BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

• McAfee Removal Tool - McAfee Uninstaller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
---------
The latest NVIDIA drivers are a little buggy (I've heard so).

Do the following:----

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA. REBOOT

Delete remnants of its drivers using Driver Fusion/Sweeper REBOOT again

Now install the drivers linked on this filehippo link:

• Download NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and further BSOD-s if any.
---------
For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

 

[jgreubel3]

Just tried to uninstall McAfee using the tool you linked, but it didn't work and gave me an error stating:
"Enterprise Software Detected. See log for more details."

So I tried to just download MSE over it, but it told me I had to uninstall McAfee to work properly, so I followed their advice to you appwiz.cpl and it warned me that I may need to use a "clean up" program to get what that appwiz.cpl could not remove.

-- Do you have one you can recommend?

I am currently restarting my computer to try and install MSE.

 

[koolkat77]

Download the free version of Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems using "Advanced Mode" and try uninstalling it. Do not reboot if McAfee asks you to. Click later and first clean up registry remnants which Revo uninstaller shows you.

 

[jgreubel3]

Alright, took 2 hours, but I did the disk check and it said "0 bad sectors" so I think all is good.

I will post here if I get another BSOD.

If not, Thank you a lot for your time.

 

[koolkat77]

Did you install MSE and MBAM? Full scanned? Just to make sure you're not having any virus. Did SFC scan find any corrupted files to repair?

Keep the system under observance for a week before marking as solved

 

[jgreubel3]

I was able to install MSE and it seems to work, the scan did not result in any bugs or corrupted files.

Didn't get MBAM... Is it necessary? and I must have not seen the link for it before.

The SFC scan took 2 hours and said no bad reported files.

And will do, how do I mark this thread as resolved?

 

[koolkat77]

SFC scan took two hours? Malware bytes would be good but its your choice.

No need to mark the thread solved as yet, I'll let you know how to after we're sure there are no other problems.

 

[koolkat77]

Hi again sorry for the late follow up.

If the BSOD-s have not occurred again please mark this thread as solved.

   Tip

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner
  

Happy new year!