BSOD when putting Dell Inspiron 5432 into sleep or hibernate

[sunny012]

Hi,

I bought my Dell Inspiron 5432 Laptop one year back. From last 3-4 months I started getting blue screen while putting my laptop to sleep or hibernate. I have updated all the drivers of my computer. I even ran PC diagnostic from Dell website. I am using MS security essentials as anti-virus application

PFA the screenshot of the error.
The error message will be "Driver_power_state_failure"


I am also attaching the minidumps.
It is really frustrating to have this problem with a machine so any help is really appreciated.

Thanks,
Sunny

 

[sunny012]

Hi,

I did a full diagnostic of my system through F12 command that comes at startup. After the test got finished, I got the following pop-up message. Please help me in resolving the issue.

 

[Arc]

The Driver_power_state_failure, stop 0x9F BSOD is caused by Dell Extensible Wireless LAN device driver (c:\windows\system32\drivers\athrx.sys).

Irp is active with 5 stacks 3 is current (= 0xfffffa8006fb38b0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800f888050 00000000 00000000-00000000    
         [COLOR=Red] Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr[/COLOR]
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800f914c70 00000000 fffff80002f1d200-fffffa801059ee10 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801059ee10    

            Args: 00000000 00000000 00000000 00000000

There are available updates. Get it from Dell using your Service tag. Support | Dell US

About the thermal event: Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .