Solved BSOD when putting Dell Latitude 6430u into sleep or hibernate

[JoeNas]

Hi,
I have a brand new Dell Latitude 6430u running windows 7 professional 64 bit. About 1/3 of the time that the computer goes into sleep or hibernate, it doesn't "wake up" and I get a restart of windows with an error message that looks something like this.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006880060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA80181DB010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have updated many of the drivers (video, audio, touchpad) and the bios from dell's web site.
Using the program BlueScreenView the driver listed again and again is ntoskrnl.exe.
I have run PC Doctor to thoroughly check the hardware especially the memory and hard drive and all comes out clean.
I am attaching the minidumps.
It is really frustrating to have this problem with a new machine so any help is really appreciated.
Thanks,
Joe

 

[Northernsoul55]

Hi,

From your logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
[COLOR=red]BugCheck 1000009F[/COLOR], {4, 258, fffffa80066d3b50, fffff80000ba2740}
Implicit thread is now fffffa80`066d3b50
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]DRIVER_POWER_STATE_FAILURE (9f)[/COLOR]

A driver has failed to complete a power IRP within a specific time (usually 10 minutes).

Your AVAST Anti-Virus is contributing to your BSOD's:

start             end                 module name
fffff880`02e66000 fffff880`02f66000   [COLOR=red]aswSnx  [/COLOR]           
fffff880`04a04000 fffff880`04a66000  [COLOR=red] aswSP[/COLOR]

Please remove AVAST: :ar: avast! Uninstall Utility | Download aswClear for avast! Removal

As an alternative, please download and install:

:ar: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

   Note

Once downloaded, update and run a full system scan

Also your Intel(R) 82579V Gigabit Network Connection driver and
Intel® Wireless WiFi Link Adapter driver are faulting:

start             end                 module name
fffff880`04c00000 fffff880`04c79000   [COLOR=red]e1c62x64[/COLOR] T
Dated: Fri Aug 10 23:44:15 2012

start             end                 module name 
fffff880`05a08000 fffff880`06558000   [COLOR=red]Netwsw00[/COLOR] T 
Sun Sep 30 19:24:04 2012

Check to see if an update is available using the Intel Update Utility:
:ar: https://downloadcenter.intel.com/default.aspx
Alternatively, under Network - Driver:
:ar: ftp://ftp.dell.com/Pages/Drivers/latitude-6430u-ultrabook-all.html#Network

Your logs show your system is overclocked, please return to stock for the time being:

CPUID:        "Intel(R) Core(TM) i5-3437U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [COLOR=red]2392[/COLOR]

cheers

Dave

 

[JoeNas]

Thanks and 2 questions

Thank you very much. I updated the intel drivers and so far have had no bsod's.
I really like avast, do you think I can delay uninstalling and see if the intel drivers were all it took?
Also, it is a new machine and to the best of my knowledge I never overclocked. Could it be that it was just in turbo mode?

Thanks again.
Joe

 

[Northernsoul55]

Hi Joe,

Thanks for the feedback, I would advise removing Avast as the drivers were
showing to be faulting.

Perhaps you could try downloading the most recent version :ar: here

Uninstall your existing version using the removal tool and installing the
newest version, see if that sorts the driver.

If not you may have to remove completely.

Yes, Turbo mode would explain, or it may be an OEM overclock, if so then that is fine.

cheers

Dave

 

[JoeNas]

Happened Again

Hi,
It just happened again, bsod while going into sleep.
I had uninstalled and then re-installed the latest avast, and I still got the BSOD error message.
So I uninstalled the Avast and installed MSE as you recommended.
I also checked a preinstalled program, pc doctor, which has a record of the bsod's called system history, and it claims many times that my PCI bus drivers are at fault. It also mentions NDIS system drivers and WAN miniport driver once each.
Isn't there any Dell utility that automatically searches all of the drivers on your machine and looks for the latest upgrades?
If not, how do I upgrade the PCI drivers (nad NDIS and WAN).
Thanks again.
Joe

 

[Northernsoul55]

Hi,

Try the Dell Diagnostic Utility: :ar: Dell PC Diagnostics | Dell US

Post up the new crash logs also.

cheers

Dave

 

[UsernameIssues]

For what it is worth, I get the same DRIVER_POWER_STATE_FAILURE BSOD when I attempt to put this Dell E6430 laptop to sleep, hibernate or just turn it off. Sometimes it just hangs and eventually I'll see the BSOD. It has been doing this since I got it in late 2012. I've cooked the CPU more than once by putting the laptop into the case when it really was not turned off. This is a company laptop and the IT department's solution is to re-image it. I've been putting that off until they come up with a build that does not blue screen. Others at my office are seeing this too (but not everyone). We have 1000s of these E64xx series laptops - I'm not impressed with them nor Dell's support.


A word of warning:
Turn the display brightness up at least one notch above the minimum setting before installing the video drivers from Intel's website (which will be newer than the video drivers offer on Dell's website). When I first got this E6430, the display brightness settings would turn the display all the way off. Then a few video driver updates later, the minimum setting was just dim, but not off. I installed the latest video drivers from Intel's website (in a quest to solve a desktop refresh problem) and the display went blank during the installation.....and it stayed blank after the hard drive activity light stopped. This does not give one a good feeling. Turning the display brightness up one notch turned on the screen again.

I normally stick with getting drivers from support.dell.com - but I've been so desperate to solve a video annoyance that I've applied nearly every update Intel has offered. The annoyance that I see is - sometimes windows like MS Paint will exit, but most of the window still shows on the desktop. Of course, I cannot get it to do it now so that I can post a screenshot.

You can try the network adapter drivers offered from Dell's website. Just enter your service code (or let it detect it) - then select your OS (if needed) and get the newest file for each area.

I hope that you have better luck that I've had.

 

[JoeNas]

Hi,
Thanks for the help. Here are the new minidump files.
So frustrating!!
I am also having internet connection problems now (maybe related to some of the driver updates).
The Intel web site automatic update works great, scans your system and tells you which drivers need to be updated. The dell site just lists all drivers that may be relevant, even those that you may have updated already so you really have no idea what to update.
My new computer (which flies when it works) is going from bad to worse.
Thank you so much for all of the help!!
Thanks,
Joe

 

[Northernsoul55]

From your logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
[B]BugCheck 9F,[/B] {3, fffffa80145e4060, fffff80000b9c3d8, fffffa8018aa1580}

Faulting driver: [COLOR=red]ATSwpWDF.sys[/COLOR]
Refers to: Swipe Fingerprint Sensor USB Driver AuthenTec, Inc.
Dated: Mon Aug 13 16:51:58 2012

See if Dell has an update.

Problem Device:

Intel USB 3.0 eXtensible Host Controller - No driver installed

:ar: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129

Also you have a total of 3 Anti-virus programs on your computer.

Remove Mcafee and Trend Micro Security Agent.

Then see how the system performs.

cheers

Dave

 

[JoeNas]

Update

Thanks for bearing with me.
I updated the Intel USB 3 driver.
I tracked down the tye of fingerprint reader that I have, Authentec aes2810, and I downloaded the latest driver from their website.
So far (3 hours later) so good.
In terms of the antivirus, I deleted the trend micro (came for free with the computer and I thought that I never activated it). The mcafee is an internet filter program so it shouldn't be involved in anti virus.
I was nervous about the Microsoft antivirus so I also downloaded malabytes and I will run scans with that as well once in a while. Good idea?
Once again thank you for the help.
Joe

 

[JoeNas]

New Update - More Crashes

So I guess that optimism after 3 hours is unwarranted.
I am attaching the new dump files.
Is this normal and does this ever end? How many things can be wrong with a new computer?
Thank you again for all of the help. I don't know what I would do otherwise.
Joe

 

[Northernsoul55]

Hi Joe,

I know it is frustrating, but you have had many driver issues, and we are steadily removing or
updating the affected drivers, once we have eliminated those I'm pretty sure your issues
will disappear (but don't hold me to that )

You need to remove Mcafee, although not a AV as such, it is still contributing greatly to
your BSOD issues, and is causing conflicts:

start             end                 module name
fffff880`01400000 fffff880`014ba900   [COLOR=red]mfehidk[/COLOR]          
fffff880`08f57000 fffff880`08f80c80  [COLOR=red] mfeapfk[/COLOR]

Cheers

Dave

 

[JoeNas]

Hi Dave,
I uninstalled the Mcafee filter and there were a few days of quiet but then ... another crash.
I am attaching the minidump files.
I feel like things are getting better but I guess that we are not there yet 100%.
(Is there a way that I can analyze the minidump files myself?)
Thanks again for all the help.
Joe

 

[Northernsoul55]

Hi,

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80066c8660, fffff80000b9c3d0}
Implicit thread is now fffffa80`066c8660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)

start             end                 module name
fffff880`014b7000 fffff880`014f4000   [COLOR=red]MpFilter[/COLOR]

MpFilter.sys is a Filter System Driver designed as the AntiMalware Engine of MSE.
It is most likely that there was a previous installation of an AM/AV application
causing these issues.

Upon further investigation, I see you have Norton AV installed.

Please remove Norton using this tool:

:ar: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Then uninstall MSE and reinstall, and run a system scan once updated.

Scan the system for possible virus infection:

:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
:ar: http://support.kaspersky.com/5350?vs=s88446#s88446

If you wish to debug the issue yourself then everything you need is here:

:ar: http://www.sevenforums.com/crash-lockup-debug-how/

cheers
Dave

 

[JoeNas]

Thanks.
I don't have norton AV but I did install "Norton Family" internet filter instead of my Mcafee which I uninstalled.
Could that be it?
If so, I just uninstalled the Norton Family myself (without the removal tool).
Is ther any internet filter program known to be "BSOD friendly"?
I am also scanning for viruses as recommended.
Thanks,
Joe

 

[Northernsoul55]

Any update on your issue?

cheers

Dave

 

[JoeNas]

Hi,
Thanks for checking in.
I used kaspersky to scan as you recommended and the only thing it turned up was suspicion of Windows\SysWOW64\msxml4.dl. I assume that that is ok?
Otherwise I have not had any unexpected shutdowns. over the last few days.
I did notice that after I updated my drivers my windows experience score for desktop graphics performance dropped from 6.5 to 5.9, oh well.
I am also still looking for an internet filter that is BSOD friendly. Apparently the Mcafee family protection and the Norton family safety were each problematic. Let me know if you have any ideas.
How much can I really rely on the MSE and how much should I be scanning with other programs (malwarebyte?)
Let me know when you think my machine is stable enough to mark this as "solved".
Thanks again for all of the help.
Joe

 

[Northernsoul55]

Hi,

Thanks for the feedback, you could try this FamilySaftey filter:

Also essential in our day and age, this provides a whitelist for specific user logins.
You can download it at Windows Live Essentials and then activate it in the Control
Panel (activate Parental Controls). It provides time limits (for specific user logins),
the ability to block games / specific programs, and either an internet whitelist
(which allows only specific sites you designate) or a blacklist (which disallows
bad sites according to Microsoft's blacklist).

Cons: It doesn't work on Administrator logins, only "standard" user accounts.
In addition, I have seen that sometimes it just stops working for no apparent
reason... perhaps Microsoft's servers get overwhelmed? Use this in combination
with the other tools listed. (Note: to remove the chat program 'Messenger',
just uninstall Windows Essentials, and it will prompt you for which programs
specifically desired for removal--so you can leave Family Safety).

:ar: http://familysafety.microsoft.com/

If you experience problems or do not like the program, another good filter is:

:ar: K9 Web Protection - Free Internet Filter and Parental Control Software | Free Internet Filtering and Parental Controls Software

Run Malwarebytes about once a week. MSE is recommended from a BSOD perspective,
I use it and never had any issues (I used to use AVAST).

Only you can decide if the system is stable enough It sounds a lot more stable
now and the unexpected crashes have stopped, so I will leave that up to you.

Hope this helps

cheers

Dave

 

[JoeNas]

All seems well. Thank You.

Dave,
All has been stable for more than a week.
Thanks for all of your help, very much appreciated.
Joe

 

[Northernsoul55]

Your very welcome