Solved BSOD when reading word documents

[aviv18391]

Hey guys,

I've attached The latest DMP file in the troubled PC as well as DM log collector Data for you to review.
Would appreciate any helpful answers.

Thank you so much.
P.S: Im the company's System Administrator.

 

[essenbe]

Hello, aviv18391. I will try to help you with this. You had 1 dump file within the last 2 months. This is what was blamed

fffff800`04f4d718  fffff880`04b4f512Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=red]igdkmd64.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xbd512

igdkmd64
start             end                 module name
fffff880`04a92000 fffff880`04ed0220   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=red]Thu Aug 08 09:38:55 2013[/COLOR] (5203AD7F)
    CheckSum:         0044D281
    ImageSize:        0043E220
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Intel Graphics driver and as you can see, it is pretty old. Please update the driver from your motherboard's web site. You also had

fffff800`04f4cde0  fffff880`05494170Unable to load image \SystemRoot\system32\DRIVERS\NETwsw02.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=red]NETwsw02[/COLOR].sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw02.sys
 NETwsw02+0x21e170

 NETwsw02
start             end                 module name
fffff880`05276000 fffff880`055fd000   NETwsw02 T (no symbols)           
    Loaded symbol image file: NETwsw02.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwsw02.sys
    Image name: NETwsw02.sys
    Timestamp:        [COLOR=red]Thu Aug 01 08:33:20 2013[/COLOR] (51FA63A0)
    CheckSum:         0036CC0E
    ImageSize:        00387000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Intel® Wireless WiFi Link Driver and needs updating as well. If it is part of your motherboard, please go there and update it. If it is not, I suggest you use the Manufacturer of the Wireless card's web site. If neither of those wrk you can use the Intel Download center. But you will probably be better off with the manufacturer's web site.

I also need to know what hardware you have. It helps us to help you if we have some idea of what we are working on.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

 

[aviv18391]

Thank you sir, its fixed now.

 

[essenbe]

Great. I hope things continue going like they have been. If you have further problems, just let us know.