BSOD when running maintenance

[AlexRD]

Hi, i regularly do maintenance on my computer on saturday, but today,
i seem to have a BSOD issue plaguing me.

The .dmp is attached there. If anyone could please take a look

Thanks,
Alex.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 50[/COLOR], {fffff8a012ff4000, 0, fffff80003283b5b, 0}

Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4514f )

Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS

1: kd> [COLOR="SeaGreen"].trap 0xfffff8800c64c5f0[/COLOR]
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000011 rbx=0000000000000000 rcx=000000001dff0c00
rdx=fffff89ff50033d6 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003283b5b rsp=fffff8800c64c788 rbp=fffff8800c64cb60
 r8=000000001e420000  r9=0000000000000000 r10=0000000000000000
r11=0000000010010040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
[COLOR="Red"]nt!memmove+0x14b:[/COLOR]

1: kd>[COLOR="SeaGreen"] k[/COLOR]
Child-SP          RetAddr           Call Site
fffff880`0c64c488 fffff800`03234eec [COLOR="red"]nt!KeBugCheckEx[/COLOR]
fffff880`0c64c490 fffff800`0328b0ee nt! ?? ::FNODOBFM::`string'+0x4514f
fffff880`0c64c5f0 fffff800`03283b5b nt!KiPageFault+0x16e
fffff880`0c64c788 fffff800`03554de4 [COLOR="red"]nt!memmove+0x14b[/COLOR]
fffff880`0c64c790 fffff800`035689f1 nt!CmpQueryKeyValueData+0x3ae
fffff880`0c64c820 fffff800`03568fb7 nt!CmEnumerateValueKey+0x211
fffff880`0c64c910 fffff800`0328c253 nt!NtEnumerateValueKey+0x256
fffff880`0c64ca70 00000000`775d144a nt!KiSystemServiceCopyEnd+0x13
00000000`0cece7e8 00000000`00000000 0x775d144a

Follow these steps:

Memory:

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Upload a .NFO file:

Start rb: > Type: msinfo32 > Press "Enter" > File, Save

 

[AlexRD]

Thanks for the fast response.

You said one of the possible causes could be faulty system service right?
Well, i generated a system health report, and it turns out it failed two tests from system service checks.
I uploaded the .NFO you asked, along with a system health report.

 

[x BlueRobot]

Thanks for the information

Remove:

Start Menu\Programs\Advanced SystemCare 6
Start Menu\Programs\TuneUp Utilities 2013
Start Menu\Programs\TuneUp Utilities 2013\All functions

This seems to be related to TuneUp Utilities:

Not Available	ROOT\LEGACY_[COLOR="Red"]TUNEUPUTILITIESDRV[/COLOR]\0000	This device is disabled.

Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.

• http://www.sevenforums.com/performa...registry-cleaner-tests-why-not-use-one-2.html

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Remove (at least to test):

Start Menu\Programs\Bitdefender 2013

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[AlexRD]

BSOD when installing intel rapid storage manager

Hi,

I finally decided to fix the problem i was having with my system running IDE while it should be running AHCI.
So, what i did was prepare the system to change from IDE to AHCI, uninstall intel rapid storage manager, reboot, set system to AHCI, boot, reboot, boot, install rapid storage manager and BAM. BSOD to the face.

I uploaded the .dmp file, can someone please take a look at it ?

Thanks,
Alex

 

[x BlueRobot]

[COLOR="red"]BugCheck 1000007E[/COLOR], {ffffffffc0000005, fffff8800c864903, fffff88003969458, fffff88003968cb0}

Probably caused by :[COLOR="Red"] iaStor.sys[/COLOR] ( iaStor+2c903 )

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

4: kd> [COLOR="SeaGreen"]lmvm iaStor[/COLOR]
start             end                 module name
fffff880`0c838000 fffff880`0cbdc000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="red"]Wed May 30 21:40:40 2012 [/COLOR](4FC685C8)
    CheckSum:         00091790
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suspected this would be the problem after you mentioned about the Intel Rapid Storage drivers, they seem to always cause BSODs, it's best to follow these steps:

1. Start rb:
2. Type: Device Manager
3. Under Disk Devices, remove each driver for each device
4. Reboot

Windows should reconfigure the correct driver for each device, this includes the msahci.sys driver.

It would be best to create a System Restore point or a Backup Image, just in case something does not plan out.

• http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html
• http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

 

[AlexRD]

[COLOR="red"]BugCheck 1000007E[/COLOR], {ffffffffc0000005, fffff8800c864903, fffff88003969458, fffff88003968cb0}

Probably caused by :[COLOR="Red"] iaStor.sys[/COLOR] ( iaStor+2c903 )

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

4: kd> [COLOR="SeaGreen"]lmvm iaStor[/COLOR]
start             end                 module name
fffff880`0c838000 fffff880`0cbdc000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="red"]Wed May 30 21:40:40 2012 [/COLOR](4FC685C8)
    CheckSum:         00091790
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suspected this would be the problem after you mentioned about the Intel Rapid Storage drivers, they seem to always cause BSODs, it's best to follow these steps:

1. Start rb:
2. Type: Device Manager
3. Under Disk Devices, remove each driver for each device
4. Reboot

Windows should reconfigure the correct driver for each device, this includes the msahci.sys driver.

It would be best to create a System Restore point or a Backup Image, just in case something does not plan out.

• http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html
• http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

Ok, so i did as you suggested and managed to install intel rapid storage manager.
But, the problem is, whenever i install rapid storage, my computer won't shut down. I mean, it will go to the shutting down screen, the display will go into standby mode, but the computer won't shut down.

I Have tried uninstalling the SATA drivers ( including marvell ), have tried installing the rapid storage driver manually through device manager, but nothing works. As long as i have Intel RST on my system, it seems my computer won't shut down properly. This reminds me of that (it's now safe to shutdown) screen that old windows used to have.

Anyone have any idea? Any suggestion would be appreciated.

Thanks,
Alex.

 

[Layback Bear]

Do you have your drives plugged into SATA II or SATA III. On my ASUS board I have to use SATA II or it will go crazy at times. I really cant tell and speed difference.

 

[AlexRD]

Do you have your drives plugged into SATA II or SATA III. On my ASUS board I have to use SATA II or it will go crazy at times. I really cant tell and speed difference.

They're connected to the sata III plug

 

[Slartybart]

Hi Alex,

xBlue or Layback are more qualified to help you solve the issue than I am. I'm just jumping in for a few quick questions.

When you uninstalled the drivers per xBlue's request, did you remove the software if prompted?

Did you decide to change over to AHCI before the BSOD, or are there two different issues now?

How did you make the change to AHCI? I know you said you prep'd your system. Take a look at this this tutorial to see if it is different from the procces you used. The tutorial on this site are great and time tested.

I'm out, good luck and you're in good hands.

Bill
.

 

[Layback Bear]

Just something to try. Use SATA II reset your bios properly and see what happens. What worked for me might not work for you.

 

[Dave76]

If you had Intel Rapid Storage manager driver installed then your system was in AHCI or RAID mode (which are basically the same thing) or it would have crashed.

This tutorial explains how to check if you are in IDE or AHCI/RAID and how to change from IDE to AHCI/RAID.
AHCI : Enable in Windows 7 after OS install

If you don't have the Intel SATA III ports, they are likely Marvell SATA III ports, you will get better performance from the Intel SATA II ports.
You can test your SSD with a benchmark like AS SSD and see which port performs better.

Also don't recommend any Intel RST driver after v11.2.0.1006, there have been a lot of stability issues, but not for all systems.

 

[Slartybart]

ASUS - - ASUS MAXIMUS IV EXTREME-Z

Intel® Z68 chipset : *1
2 x SATA 6Gb/s port(s), red
4 x SATA 3Gb/s port(s), gray
Support Raid 0, 1, 5, 10
Support Intel® Smart Response Technology on 2nd generation Intel® Core™ processor family

Marvell® PCIe 9182 controller : *1
2 x SATA 6Gb/s port(s), red

JMicron® JMB362 controller : *1
2 x eSATA 3Gb/s port(s), red

:note: *1: These SATA ports are for data hard drivers only. ATAPI devices are not supported.

 

[AlexRD]

Hi Alex,

xBlue or Layback are more qualified to help you solve the issue than I am. I'm just jumping in for a few quick questions.

When you uninstalled the drivers per xBlue's request, did you remove the software if prompted?

Did you decide to change over to AHCI before the BSOD, or are there two different issues now?

How did you make the change to AHCI? I know you said you prep'd your system. Take a look at this this tutorial to see if it is different from the procces you used. The tutorial on this site are great and time tested.

I'm out, good luck and you're in good hands.

Bill
.

There was no software, i clicked uninstalled and it asked me to reboot. There is only one issue the tuneup issue was resolved, and i changed AHCI the way the tutorial asked.

If you had Intel Rapid Storage manager driver installed then your system was in AHCI or RAID mode (which are basically the same thing) or it would have crashed.

This tutorial explains how to check if you are in IDE or AHCI/RAID and how to change from IDE to AHCI/RAID.
AHCI : Enable in Windows 7 after OS install

If you don't have the Intel SATA III ports, they are likely Marvell SATA III ports, you will get better performance from the Intel SATA II ports.
You can test your SSD with a benchmark like AS SSD and see which port performs better.

Also don't recommend any Intel RST driver after v11.2.0.1006, there have been a lot of stability issues, but not for all systems.

That's the thing, it did crash! I installed windows 7 on IDE mode, but then switched to AHCI, after a little while i started seeing that my computer wouldn't shut down, so i debugged and found that the error was in AHCI so since i was lazy i left it at that.
However, after running ccleaner periodically and seeing that i always had 150mb on error reports, i decided to look into it. All of that was intel rapid storage manager errors, which failed to run while on IDE mode, so i switched back to AHCI and now i want to resolve the issue with the shutdown so i can enjoy the RST benefits.

 

[Slartybart]

Ok, thanks - sometimes uninstalling drivers ask to remove software. This causes Windows to install generic drivers on the next boot. Windows Updates finds most of the device specific drivers, but you might have to visit the mobo or device support site for a driver.

It's also not certain that IRST will provide additional benefits.

Per the mobo specs, Dave is correct. Your board has
2 Marvell Sata III ports (6GB-red),
2 Jmicron Sata II ports (3GB-grey), and
2 Intel Sata II ports (3GB-grey)

Which ports are the drives connected?

If you don't have the Intel SATA III ports, they are likely Marvell SATA III ports, you will get better performance from the Intel SATA II ports.
You can test your SSD with a benchmark like AS SSD and see which port performs better.
Also don't recommend any Intel RST driver after v11.2.0.1006, there have been a lot of stability issues, but not for all systems.

 

[AlexRD]

Ok, thanks - sometimes uninstalling drivers ask to remove software. This causes Windows to install generic drivers on the next boot. Windows Updates finds most of the device specific drivers, but you might have to visit the mobo or device support site for a driver.

It's also not certain that IRST will provide additional benefits.

Per the mobo specs, Dave is correct. Your board has
2 Marvell Sata III ports (6GB-red),
2 Jmicron Sata II ports (3GB-grey), and
2 Intel Sata II ports (3GB-grey)

Which ports are the drives connected?

If you don't have the Intel SATA III ports, they are likely Marvell SATA III ports, you will get better performance from the Intel SATA II ports.
You can test your SSD with a benchmark like AS SSD and see which port performs better.
Also don't recommend any Intel RST driver after v11.2.0.1006, there have been a lot of stability issues, but not for all systems.

Its connected to the Marvell ports

 

[Slartybart]

Dave's a sharp cookie, why not benchmark on the Marvell port and then reconnect the drive to the Intel port and run another benchmark.

I know, I know, you're looking for the best performance and SATA III is twice the throughput..... but throughput might not be the only consideration for best performance. See what you get when you benchmark.

Bill
.

 

[Layback Bear]

Like I stated in my previous posts try SATA II Intel ports. It cost nothing to try. A benchmark will show a little better but in the normal use of my computer I see or feel no difference. I went trhough the Marvell SATA III hell with my Asus board. They might of fixed the problem but for me it's not worth the trouble mucking with it again. If your system works well with Intel SATA II then you know what the problem is and can tinker with Marvell if you care to.

 

[Dave76]

Thanks Bill

The Marvell SATA III port drivers have always been poor performance wise, there are a lot of people hoping they will improve but, they haven't.
This is the reason I don't recommend getting a PCI SATA III card, all the ones I've found are Marvell chips and drivers.

@ AlexRD, which Intel RST driver version do you have?
There are a lot of people experiencing stability issues with versions after v11.2.0.1006.
Four computers in my house won't run stable with the versions after v11.2.0.1006.

 

[x BlueRobot]

I would follow the suggestions everyone has made, however, I think the Intel SATA II ports are going to better than the Marvell SATA III ports. I've seen the same issue with another OP, who had Intel and Marvell, and then switched to their Intel ports and drivers and everything seemed to run much more stable.

However, saying that, this could be a completely different situation and environment.