BSOD When Running Windows Experience Index

[usernamenottake]

I get a black screen when I'm more than halfway done with running the Windows Experience Index. When I turn my computer back on I get a message saying I got a blue screen. I created the DM Log and attached it, any help is appreciated.

 

[Arc]

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .
__________________________________________

BugCheck 116, {fffffa800471a010, fffff8800f1b9568, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14c568 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800471a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f1b9568, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+14c568
fffff880`0f1b9568 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`041b3a28 fffff880`03f0b134 : 00000000`00000116 fffffa80`0471a010 fffff880`0f1b9568 00000000`00000000 : nt!KeBugCheckEx
fffff880`041b3a30 fffff880`03f0ae3e : fffff880`0f1b9568 fffffa80`0471a010 fffffa80`064d8c50 fffffa80`0558a190 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`041b3a70 fffff880`03fb2f13 : fffffa80`0471a010 00000000`00000000 fffffa80`064d8c50 fffffa80`0558a190 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`041b3aa0 fffff880`03fdccf1 : 527cc3a7`ffffffff 00000000`0054b587 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`041b3b80 fffff880`03fae2e1 : fffffa80`0558a190 fffffa80`00000002 00000000`0054b587 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`041b3bb0 fffff880`03fdaff6 : 00000000`00000000 fffffa80`03bd7650 00000000`00000080 fffffa80`0558a190 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`041b3cc0 fffff800`02b6baba : 00000000`fffffc32 fffffa80`055a5060 fffffa80`039cc040 fffffa80`055a5060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`041b3d00 fffff800`028c3426 : fffff800`02a51e80 fffffa80`055a5060 fffff800`02a5fcc0 00000000`00000221 : nt!PspSystemThreadStartup+0x5a
fffff880`041b3d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14c568
fffff880`0f1b9568 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+14c568

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54cc1748

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f06d000 fffff880`0fd84000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jan 31 05:14:08 2015 (54CC1748)
    CheckSum:         00D02940
    ImageSize:        00D17000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[usernamenottake]

It seems like I know what the problem is now, I just don't know how to fix it. My video driver crashes when I play 2 of the 8 videos used by Windows Experience Index located in "C:\Windows\Performance\WinSAT", the videos that crash my video driver are called Clip_1080_5sec_MPEG2_HD_15mbps & Clip_1080_5sec_VC1_15mbps. I have ran the Furmark stress test and my computer didn't crash and I didn't see any artifacts, I will attach a picture with the Furmark results. I first tried sfc /scannow to fix the issue but that didn't work so then I tried taking out my graphics card and playing the videos again and they work without the graphics card installed. This leads me to believe this is a video card driver issue instead of the graphics card itself being broken since it does not crash on the Furmark test. I first had the GEFORCE 309.08 DRIVER installed and then I tried installing a older version of the driver (GEFORCE 307.83 DRIVER) but the videos still crash that driver too. Any help is appreciated, I've also published a screenshot of Speccy here http://speccy.piriform.com/results/GQHfNDpN1WncTS3a1fcCdOX

 

[Layback Bear]

The things I noticed usernamenottake you have dozens of failed Windows 7 Updates. You will need those updates.
Next thing I noticed is you 3.3v is very low (1.394v).

Check your 12V, 5V and 3.3V in your bios and post results.

Next lets start with a basic. Complete this tutorial by Brink and post results here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[usernamenottake]

View attachment 357491I kept trying to install the updates and they eventually installed successfully. I attached the picture with my voltages. I still think this is windows media player or my video driver causing this, because as I said before it only crashes when the graphics card is installed, but the only times my computer crashes is when running windows experience index not when playing games.