BSOD when shutdown or restart

jadams0289 · Sep 27, 2010

I bought a Matrox G450x4 MMS graphics card so i could run three monitors. I installed it in my brand new dell Optiplex. Windows detects all 4 monitors but only one is enabled. When i go to enable the two that i need everything works properly but when i restart or shutdown the computer i get a BSOD. If i disable all the monitors except the main display i can shutdown or restart fine without an error. Any clue to why this would be happening? all drivers are up to date. even tried multiple versions of the driver and still no luck. Thanks in advance

jadams0289 · Sep 27, 2010

REFERENCE_BY_POINTER is the stop error it gives. i dont have access to the bluescreen because the computer is at a clients.

CarlTR6 · Sep 27, 2010

We need the actual mini dump file: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

jadams0289 · Sep 27, 2010

Here ya go. Hope this helps

CarlTR6 · Sep 27, 2010

Unfortunately, there was no dump file in your upload. I will look through the system information to see what I might find. Try this tutorial for uploading just the dump: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

jadams0289 · Sep 27, 2010

here is the dump file. i can make it bluescreen again if you need to let me know ill be in the office for about another hour

CarlTR6 · Sep 27, 2010

Do you have SP1 installed? There are no symbols for SP1 and thus no bugcheck analysis. If you don't have SP1 installed, the dump is corrupted.

Error code C2, BAD_POOL_CALLER - usual causes are Device driver, ?Memory

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 0802008d, Memory contents of the pool block
Arg4: 864a8470, Address of the block of pool being deallocated

Debugging Details:
------------------

GetPointerFromAddress: unable to read from 829a7718
Unable to read MiSystemVaType memory at 82987160

POOL_ADDRESS: GetPointerFromAddress: unable to read from 829a7718
Unable to read MiSystemVaType memory at 82987160
 864a8470 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  pdesk.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9606f670 to 8295e1b6

STACK_TEXT:  
a059394c 9606f670 864a8470 00000000 9fbfb008 nt!ExFreePoolWithTag+0x1b1
a0593960 8b08be8a 864a8470 00000001 fe399010 win32k!EngUnmapEvent+0x20
WARNING: Stack unwind information not available. Following frames may be wrong.
a0593a08 95f59ffd 960aaf6c fe53e7c8 00008009 G400DHD+0x8be8a
a0593a0c 960aaf6c fe53e7c8 00008009 00000018 win32k!GreReleaseFastMutex+0xe
a0593a58 95ff10c2 ffb91c90 00008009 00000018 win32k!WatchdogDrvEscape+0x45
a0593a9c 9609bf7c fe53e7c8 00008009 00000018 win32k!PDEVOBJ::Escape+0x39
a0593acc 95ff10c2 fe3a6598 fe94e130 00000018 win32k!MulEscape+0x5d
a0593b10 95ffe67b fe3a6598 00008009 00000018 win32k!PDEVOBJ::Escape+0x39
a0593bdc 95ffe25f a0593c00 00008009 00000018 win32k!GreExtEscapeInternal+0x406
a0593c0c 95ff16e8 5601089a 00008009 00000018 win32k!GreExtEscape+0x33
a0593d0c 8288244a 5601089a 00000000 00000000 win32k!NtGdiExtEscape+0x303
a0593d0c 772264f4 5601089a 00000000 00000000 nt!KiFastCallEntry+0x12a
0012efcc 00000000 00000000 00000000 00000000 0x772264f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
G400DHD+8be8a
8b08be8a ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  G400DHD+8be8a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: G400DHD

IMAGE_NAME:  G400DHD.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  498c7f25

FAILURE_BUCKET_ID:  0xc2_7_G400DHD+8be8a

BUCKET_ID:  0xc2_7_G400DHD+8be8a

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
89e13000 89e5b000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
8ea4f000 8eaa9000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
8ed98000 8edaa000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
89f6b000 89f74000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
89f3f000 89f48000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
89f48000 89f6b000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
8a3ea000 8a3f1000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
8ec84000 8ec92000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
82e93000 82e9b000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
95de3000 95dfc000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
8a200000 8a21f000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
82edd000 82f88000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8a393000 8a3b8000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
82e9b000 82edd000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8a181000 8a1de000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
8ed8b000 8ed98000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
95cf9000 95d06000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
8ec08000 8ec6c000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
8ec6c000 8ec84000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
8eba1000 8ebad000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
8a382000 8a393000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
95cd6000 95cef000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
95d11000 95d1a000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
95d06000 95d11000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
95d1a000 95d2b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
95cef000 95cf9000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
96130000 96147000   dxg      dxg.sys      Mon Jul 13 19:25:24 2009 (4A5BC264)
90a9b000 90b52000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
90b52000 90b8b000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
9009c000 900c6000   fastfat  fastfat.SYS  Mon Jul 13 19:14:01 2009 (4A5BBFB9)
89fa8000 89fb9000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
89f74000 89fa8000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8a1ec000 8a1f5000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8a350000 8a382000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8a551000 8a582000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
8b000000 8b249e80   G400DHD  G400DHD.dll  Fri Feb 06 13:19:17 2009 (498C7F25)
8ed10000 8ed65980   g400dhm  g400dhm.sys  Fri Feb 06 13:19:50 2009 (498C7F46)
82808000 8283f000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
90b8b000 90baa000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
95d36000 95d49000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
95d49000 95d4f480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
95d2b000 95d36000   hidusb   hidusb.sys   Mon Jul 13 19:51:04 2009 (4A5BC868)
900c6000 9014b000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
8a400000 8a408000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
90423000 90a9b000   igdkmd32 igdkmd32.sys Fri Nov 06 18:44:41 2009 (4AF4B4E9)
89f0d000 89f14000   intelide intelide.sys Mon Jul 13 19:11:19 2009 (4A5BBF17)
8ecb3000 8ecc5000   intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
90baa000 90bef000   k57nd60x k57nd60x.sys Thu Aug 06 07:44:50 2009 (4A7AC232)
8ed7e000 8ed8b000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
95d7f000 95d8b000   kbdhid   kbdhid.sys   Mon Jul 13 19:45:09 2009 (4A5BC705)
80bcf000 80bd7000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
90005000 90039000   ks       ks.sys       Wed Mar 03 22:57:52 2010 (4B8F2FC0)
8a16e000 8a181000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8a31b000 8a340000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
95dc0000 95dd0000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
95d8b000 95da6000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
82e0a000 82e82000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:06:41 2009 (4A5BDA21)
95dfc000 95dff180   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3)
95d5d000 95d68000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
8edef000 8edfc000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
95d52000 95d5d000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
89f29000 89f3f000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
9014b000 9015d000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
9015d000 90180000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:32:02 2010 (4B88CA72)
90180000 901bb000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85)
901bb000 901d6000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B)
89fea000 89ff5000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
89e64000 89e6c000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8a143000 8a16e000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
8eb97000 8eba1000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
8a340000 8a350000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8a226000 8a2dd000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
8edc2000 8edcd000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
8edcd000 8edef000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
9008b000 9009c000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
8eb01000 8eb0f000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
8eaa9000 8eadb000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
8a2dd000 8a31b000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
8ea1f000 8ea2d000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
8eb8d000 8eb97000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
8283f000 82c4f000   nt       ntkrpamp.exe Fri Jun 18 23:55:24 2010 (4C1C3FAC)
8a014000 8a143000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8a21f000 8a226000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
8eae2000 8eb01000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
89ea1000 89eb2000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
89e6c000 89e96000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
89f22000 89f29000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
89f14000 89f22000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8a1de000 8a1ec000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
a1819000 a18b0000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
95ca7000 95cd6000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
82e82000 82e93000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
8edaa000 8edc2000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
8ebad000 8ebc5000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
8ebc5000 8ebdc000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
8ebdc000 8ebf3000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
8eb4c000 8eb8d000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
90419000 90423000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)
8a1f5000 8a1fd000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
89fda000 89fe2000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
89fe2000 89fea000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
8a5d2000 8a5ff000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
95dd0000 95de3000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
95a04000 95ca66c0   RTKVHDA  RTKVHDA.sys  Fri Sep 11 09:44:25 2009 (4AAA5439)
a18b0000 a18ba000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
9040f000 90419000   serenum  serenum.sys  Mon Jul 13 19:45:27 2009 (4A5BC717)
8eb0f000 8eb29000   serial   serial.sys   Mon Jul 13 19:45:33 2009 (4A5BC71D)
8a5ca000 8a5d2000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
a193f000 a1990000   srv      srv.sys      Mon Jun 21 22:47:32 2010 (4C202444)
a18f0000 a193f000   srv2     srv2.sys     Mon Jun 21 22:47:19 2010 (4C202437)
a18ba000 a18db000   srvnet   srvnet.sys   Mon Jun 21 22:47:09 2010 (4C20242D)
90bfa000 90bfb380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8a408000 8a551000   tcpip    tcpip.sys    Sun Jun 13 23:36:59 2010 (4C15A3DB)
a18db000 a18e8000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
8ea44000 8ea4f000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
8ea2d000 8ea44000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
8eb3c000 8eb4c000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
96160000 96169000   TSDDD    TSDDD.dll    unavailable (00000000)
8ec92000 8ecb3000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
90039000 90047000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
95d50000 95d51700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
90400000 9040f000   usbehci  usbehci.sys  Fri Dec 04 01:51:10 2009 (4B18B15E)
90047000 9008b000   usbhub   usbhub.sys   Fri Dec 04 01:51:51 2009 (4B18B187)
8ecc5000 8ed10000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
95d68000 95d7f000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:51:19 2009 (4A5BC877)
90bef000 90bfa000   usbuhci  usbuhci.sys  Mon Jul 13 19:51:10 2009 (4A5BC86E)
89e96000 89ea1000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8a3f1000 8a3fd000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
89fb9000 89fda000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
8a582000 8a58a380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
89eb2000 89ec2000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
89ec2000 89f0d000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8a58b000 8a5ca000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
8eb29000 8eb3c000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8a000000 8a00d000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
82f88000 82ff9000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
89e05000 89e13000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8eadb000 8eae2000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
95ee0000 9612a000   win32k   win32k.sys   Sat Jun 19 00:06:50 2010 (4C1C425A)
89e5b000 89e64000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
95da6000 95dc0000   WudfPf   WudfPf.sys   Fri Jan 15 02:04:13 2010 (4B50136D)
a1990000 a19b0500   WUDFRd   WUDFRd.sys   Fri Jan 15 02:04:39 2010 (4B501387)
a18e8000 a18f0000   XAudio32 XAudio32.sys Wed Apr 29 14:20:55 2009 (49F89A87)

Unloaded modules:
901d6000 901ee000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8a3b8000 8a3c5000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8a3c5000 8a3d0000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8a3d0000 8a3d9000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8a3d9000 8a3ea000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8ed66000 8ed7e000   i8042prt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

The dump points to G400DHD.dll as being the cause. This driver is slightly out of date for Win 7. In addition, I find two morel out of date drivers and one really obsolete driver.

G400DHD.dll Fri Feb 06 13:19:17 2009 - Matrox G400DH Display Driver, Matrox Graphics Inc. Update this driver.

g400dhm.sys Fri Feb 06 13:19:50 2009 - Matrox G400DH Miniport Driver is a driver file from Matrox Graphics Inc. belonging to Matrox G400DH Miniport Driver. Update this driver.

mdmxsdk.sys Mon Jun 19 17:26:59 2006 - Diagnostic Interface DRIVER or Diagnostic Interface x86 Driver or mdmxsdk belongs to the software Diagnostic Interface or Diagnostic Legacy Interface or mdmxsdk or Diagnostic Interface x86 Driver by Conexant (www.conexant.com). This software is obsolete. If you cannot update it, uninstall it.

XAudio32.sys Wed Apr 29 14:20:55 2009 - Modem Audio Device Driver is a driver file from Conexant Systems, Inc. belonging to SoftK56 Modem Driver. Update this driver.

jadams0289 · Sep 29, 2010

I am running windows 7 professional on the computer. I was unaware that service pack 1 was out of beta. This Computer is for a Client. i surely dont need to put a beta service pack on this computer. So is anything showing up that would explain the reason im getting this error?

CarlTR6 · Sep 29, 2010

I asked the question because the kernel symbols for the dump would not load. I know that there are no symbols yet for SP1 beta. If you don't have SP1 installed, then the dump was corrupted. My question was just a clarification for me. The problem with the computer is not related to SP1.

jadams0289 · Sep 29, 2010

thats cool. Thanks. i just misunderstood.

CarlTR6 · Sep 29, 2010

I'm glad you asked; it is so easy to have misunderstanding when communicating on line.

Were you able to do anything with updating the drivers?

BSOD when shutdown or restart

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