BSOD when sleep,error 0x0000009f

[zhenjames]

Hi all,
Every time when I close the lid or click the 'sleep' button on the start menue to send my Thinkpad X220 to sleep, it cause this '0x0000009f' BSOD, i guess it is caused by the 'Netwsw00.sys' of the Intel Wireless driver. I had updated this driver from Intel® Driver Update Utility, but the problem still exist, can someone help me? My BSOD file is attached.

 

[koolkat77]

Welcome

Go through these links:

• Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"
• Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

Do they help in anyway?

 

[zhenjames]

Hi koolkat77,
Thanks for your reply, I download the above two Hotfix, but they are give me the same message: "The update is not applicable to your computer".

 

[koolkat77]

Perform a clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let the PC sleep again and let us know if there are BSOD.

 

[zhenjames]

I performed the clean start up(exept the anti-virus software NOD32, i cannot uncheck it), but the problem still exists. The BSOD occurs randomly when I browse the Internet using the Maxthon cloud brower v.4.0.3.3000, but i guess Maxthon might not be the one to be blamed because other browers have the same problem. The BSOD info is attached.

 

[koolkat77]

Please post the following report before we proceed:

• Windows Genuine and Activation Issue Posting Instructions

 

[zhenjames]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PJW6W-9GK29-TMPWP
Windows Product Key Hash: s96ZjOX/L18svs5JSfzs8eCl/m0=
Windows Product ID: 00426-OEM-8992662-00537
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {7309905B-7C92-49D8-BDA8-0C64E1B70854}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Maxthon\Bin\Maxthon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7309905B-7C92-49D8-BDA8-0C64E1B70854}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TMPWP</PKey><PID>00426-OEM-8992662-00537</PID><PIDType>2</PIDType><SID>S-1-5-21-3079045796-3474765694-241935081</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4286CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8DET67WW (1.37 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20121205000000.000000+000</Date></BIOS><HWID>7EB23607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8D </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600537-02-2052-7601.0000-2362012
Installation ID: 010826240335096142971335565606886932581114697474612244
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TMPWP
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2/20/2013 11:07:52 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln12GXcWVqYUlm4/bgYSgkb3QtYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-8D
FACP LENOVO TP-8D
HPET LENOVO TP-8D
MCFG LENOVO TP-8D
SLIC LENOVO TP-8D
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
ECDT LENOVO TP-8D
ASF! LENOVO TP-8D
TCPA PTL LENOVO
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
UEFI LENOVO TP-8D
UEFI LENOVO TP-8D
UEFI LENOVO TP-8D

 

[koolkat77]

Okay as a test can you remove Eset and replace with MSE:

• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

 

[zhenjames]

The problem is still there!
I had replace the NOD32 with Microsoft Security Essentials, done with the "SFC /scannow", and a Disk Check, but when I launch the internet browser(I use the Maxthon) and put the laptop to sleep, the BSOD came.

If I start the Windows without launching Maxthon, it can go to sleep, so i guess the system might conflict with Maxthon. But I had been used to this browser and I dont want to replace it.

 

[koolkat77]

Upload new reports

 

[zhenjames]

The report is attached.

 

[koolkat77]

Do you have any external device plugged in?

 

[zhenjames]

Nothing else but a wireless mouse.

 

[koolkat77]

Ok.. what's the age of your computer? Since when did this problem start?

 

[zhenjames]

It's age is less than 1 year. I can not tell the exact earliest day when this problem occur, but approximately 1 month ago.

 

[koolkat77]

Did you make any changes? Hardware/Software wise?

 

[zhenjames]

This system is still the original one that I got from the manufacturer, but I keep updating it using the Mircrosoft automatic update, and the Lenovo update utility.

 

[koolkat77]

Let's run driver verifier and see if it catches any misbehaving drivers:

• Driver Verifier Enable/Disable

 

[zhenjames]

I run the driver verifier and the BSOD occured right after I started up the system, I can not even login the windows, so I had to restore the system to the state without enableing the driver verifier. The report is attached.

 

[koolkat77]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88001c9f324, fffff980079feee0, 0}

*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff88001c9f324, The address in the driver's code where the error was detected.
Arg3: fffff980079feee0, IRP address.
Arg4: 0000000000000000, Status code.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'Npfs' and 'cdrom.sys' overlap

BUGCHECK_STR:  0xc9_23e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e

FAULTING_IP: 
dtsoftbus01+1324
fffff880`01c9f324 4053            push    rbx

FOLLOWUP_IP: 
dtsoftbus01+1324
fffff880`01c9f324 4053            push    rbx

IRP_ADDRESS:  fffff980079feee0

DEVICE_OBJECT: fffffa800b11ed50

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000375d3dc to fffff800032cec40

STACK_TEXT:  
fffff880`035bc508 fffff800`0375d3dc : 00000000`000000c9 00000000`0000023e fffff880`01c9f324 fffff980`079feee0 : nt!KeBugCheckEx
fffff880`035bc510 fffff800`0376747a : fffff800`0375b9f0 fffff880`01c9f324 fffff980`079feee0 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`035bc550 fffff800`0376834e : 00000000`0000023e 00000000`00000000 fffff980`079feee0 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`035bc5a0 fffff800`0377371f : fffffa80`0b28a040 fffffa80`08556b30 fffffa80`08556be8 fffff880`01ca3228 : nt!VfErrorReport6+0x6e
fffff880`035bc670 fffff800`03773b63 : fffffa80`08556b30 00000000`00000002 fffffa80`0b11ed50 fffff880`01c9f3f4 : nt!IovpCallDriver2+0x13f
fffff880`035bc6d0 fffff800`03779c2e : fffff980`079feee0 fffff980`079feee0 00000000`00000002 fffffa80`0b11ed50 : nt!VfAfterCallDriver+0x353
fffff880`035bc720 fffff880`00e24d3b : fffff880`00eb6d20 fffff880`035bc7f0 00000000`00000025 fffffa80`08556b30 : nt!IovCallDriver+0x57e
fffff880`035bc780 fffff880`00e26d65 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0bc466b0 : Wdf01000!FxIoTarget::SubmitSync+0x24b
fffff880`035bc830 fffff880`087c5e95 : fffffa80`00000020 fffffa80`0bc466b0 fffffa80`0b2e1880 fffffa80`0bc0a300 : Wdf01000!imp_WdfRequestSend+0x2d1
fffff880`035bc8c0 fffff880`087c62f4 : 00000000`00000000 00000000`00000024 00000000`00000001 fffff880`035bca80 : cdrom!DeviceSendRequestSynchronously+0xc9
fffff880`035bc920 fffff880`087c4f04 : 0000057f`f4d21728 fffff880`035bca80 fffffa80`0b5a1970 00000000`00000024 : cdrom!DeviceSendSrbSynchronously+0x3ec
fffff880`035bca50 fffff880`087c3825 : fffffa80`00000002 fffffa80`0b2deb80 fffff880`087bb3b8 0000057f`f4d21728 : cdrom!DeviceCacheDeviceInquiryData+0xbc
fffff880`035bcb20 fffff880`00e57ef0 : 00000000`00000000 00000000`00000010 00000000`0000000c fffff880`00eb70c0 : cdrom!DeviceEvtSelfManagedIoInit+0x105
fffff880`035bcb60 fffff880`00e3afaa : fffffa80`0b2de140 00000000`0000000c fffff880`00eb70c0 00000000`00000002 : Wdf01000!FxSelfManagedIoMachine::Init+0x34
fffff880`035bcb90 fffff880`00e465db : 00000000`00000000 00000000`00000000 fffff880`035bcd30 fffff880`00eb70c0 : Wdf01000!FxSelfManagedIoMachine::ProcessEvent+0x14a
fffff880`035bcc00 fffff880`00e31c3c : 00000000`00000312 fffff880`035bcd30 00000000`ffff7fff fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PowerD0StartingStartSelfManagedIo+0x2f
fffff880`035bcc30 fffff880`00e32106 : fffff880`00eb6e80 fffffa80`0b2de548 fffffa80`0b2de390 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PowerEnterNewState+0x1d8
fffff880`035bcd90 fffff880`00e31e9f : 00000000`00000000 fffff880`035bce70 fffffa80`0b2de530 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PowerProcessEventInner+0x13e
fffff880`035bce00 fffff880`00e47afe : 00000000`00000000 00000000`00000501 00000000`00000501 fffff800`037650ce : Wdf01000!FxPkgPnp::PowerProcessEvent+0x1b3
fffff880`035bcea0 fffff880`00e3be99 : 00000000`00000501 fffff880`035bcf40 00000000`00000500 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::NotPowerPolOwnerStarting+0xe
fffff880`035bced0 fffff880`00e32a9b : fffffa80`0b2de5f8 fffffa80`0b2de600 fffffa80`0b2de390 fffffa80`0b2de5f8 : Wdf01000!FxPkgPnp::NotPowerPolicyOwnerEnterNewState+0x1c9
fffff880`035bcf70 fffff880`00e32595 : 00000000`00000000 fffff880`035bd050 fffffa80`0b2de5e8 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PowerPolicyProcessEventInner+0x3df
fffff880`035bcfe0 fffff880`00e469c1 : 00000000`00000000 fffffa80`0b59f230 00000000`00000000 00000000`00000000 : Wdf01000!FxPkgPnp::PowerPolicyProcessEvent+0x1c1
fffff880`035bd080 fffff880`00e4681d : 00000000`00000101 00000000`00000108 00000000`00000108 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PnpEventHardwareAvailable+0x111
fffff880`035bd0c0 fffff880`00e47032 : 00000000`00000002 fffffa80`0b2de4b8 fffffa80`0b2de390 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PnpEnterNewState+0x1a1
fffff880`035bd160 fffff880`00e46cdd : 00000000`00000000 fffff880`035bd240 fffffa80`0b2de4a0 fffffa80`0b2de390 : Wdf01000!FxPkgPnp::PnpProcessEventInner+0x122
fffff880`035bd1d0 fffff880`00e46b3e : 00000000`00000000 fffffa80`0b2de390 fffffa80`0851ee40 00000000`00000000 : Wdf01000!FxPkgPnp::PnpProcessEvent+0x18d
fffff880`035bd270 fffff880`00e2fecf : fffffa80`0b2d5280 fffff880`035bd2f0 00000000`00000000 fffffa80`098c41c8 : Wdf01000!FxPkgPnp::_PnpStartDevice+0x1e
fffff880`035bd2a0 fffff880`00e279da : fffff980`0796cd80 00000000`00000051 fffff980`0796cd80 00000000`00000000 : Wdf01000!FxPkgPnp::Dispatch+0x18f
fffff880`035bd300 fffff880`00e27aa6 : fffff980`0796cd80 00000000`00000002 fffffa80`0b2e1e10 fffffa80`0b2e1e10 : Wdf01000!FxDevice::Dispatch+0x19a
fffff880`035bd340 fffff800`03779c16 : fffff980`0796cd80 00000000`00000002 fffffa80`0b2e1e10 fffff800`0377537e : Wdf01000!FxDevice::DispatchWithLock+0xa6
fffff880`035bd380 fffff800`0377c52a : fffff980`0796cee0 fffffa80`0b2e1e10 fffffa80`0b59d080 fffffa80`0b0cf650 : nt!IovCallDriver+0x566
fffff880`035bd3e0 fffff800`03779c16 : fffff980`0796cd80 00000000`00000002 fffffa80`0b59d080 fffffa80`0b0d08c0 : nt!ViFilterDispatchPnp+0x13a
fffff880`035bd410 fffff880`0a9f9082 : fffffa80`0b59d080 00000000`00000000 fffffa80`0b59f630 fffffa80`0b0d08c0 : nt!IovCallDriver+0x566
fffff880`035bd470 fffffa80`0b59d080 : 00000000`00000000 fffffa80`0b59f630 fffffa80`0b0d08c0 fffff980`0796cfb8 : GEARAspiWDM+0x4082
fffff880`035bd478 00000000`00000000 : fffffa80`0b59f630 fffffa80`0b0d08c0 fffff980`0796cfb8 fffffa80`098c42b8 : 0xfffffa80`0b59d080


STACK_COMMAND:  .bugcheck ; kb

SYMBOL_NAME:  dtsoftbus01+1324

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dtsoftbus01

IMAGE_NAME:  dtsoftbus01.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f10358a

FAILURE_BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

Followup: MachineOwner
---------

0: kd> lmvm dtsoftbus01
start             end                 module name
fffff880`01c9e000 fffff880`01ce7000   dtsoftbus01 T (no symbols)           
    Loaded symbol image file: dtsoftbus01.sys
    Image path: \SystemRoot\system32\DRIVERS\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Timestamp:        Fri Jan 13 19:45:46 2012 (4F10358A)
    CheckSum:         00046D1E
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall: Daemon Tools driver Possible BSOD issues in Win7 and CD-ROM Class Filter Driver by Gear Software. Also comes with iTunes

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

And then try enabling verifier again.