BSOD when standby

[Sokol]

Hi,
It has been 1,5 months that I started to receive BSOD when the laptop goes to StandBy. I attach the needed info, and I appreciate your help with identifying the problem. Thanks!

 

[Dsprague]

OK had a look through the files your provided, and it seems that your BSODs are all being caused by the same driver:

kd> !irp fffffa800777f160
Irp is active with 4 stacks 2 is current (= 0xfffffa800777f278)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a0a9050 00000000 00000000-00000000    
	  [COLOR="Red"]    Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64[/COLOR]
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8009e528b0 00000000 fffff80003319200-fffffa800c360010 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c360010    

			Args: 00000000 00000000 00000000 00000000

Driver Reference Table - NETwNs64.sys

looking at the time stamp on the driver we can see that it is very out of date:

kd> lmvm NETwNs64
start             end                 module name
fffff880`0629a000 fffff880`06b20000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        [COLOR="red"]Wed Aug 03 20:28:26 2011[/COLOR] (4E39E7AA)
    CheckSum:         0083C028
    ImageSize:        00886000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: https://downloadcenter.intel.com/Default.aspx

 

[Sokol]

Dsprague, thank you so much for the fast reply!!! I will follow your advice.

 

[Dsprague]

Glad I could help.

 

[Sokol]

Hi! Unfortunately, I still continue to get the same problem... I attach the new file with dumps...

 

[Dsprague]

Hold tight while I see if I can get other eyes on this, its the same problem as before, and it may be pointing to a hard ware problem, but I would like another opinion before jumping to any conclusions.

 

[Arc]

Hi sokol, can you disable hibernation, at least as a test?
http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

I know it will put a pressure on the battery, still, ..... it is needed to see if it crashing during hibernation only or not.

 

[Sokol]

Hi Arc. I disabled hibernate, tried "Sleep" - worked no problem, no crash. However, I am doing it from home now, and most of the crashing happens after I do the full day at work (connected via WiFi) and try to "Sleep" after that. May I come back with the updated status Monday evening?
Thanks for your support!

 

[Arc]

No problem
Take time as much as you need to observe the situation, but if it cause anything bad in the mean time, inform us

 

[Sokol]

Hi guys, after full day at work - another BSOD when trying to Sleep (please, see attached)...

 

[Arc]

Wireless adapter again, failed when sleep.

But at the same time, Lenovo Doze Mode HDD control is also failing.

fffff800`00b9c540  fffff880`01f5b248Unable to load image \SystemRoot\System32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys"]DzHDD64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys"]DzHDD64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys"]DzHDD64.sys[/URL]
 DzHDD64+0x3248

This is a factory bloatware. May be those Lenovo preinstalled programs are causing all the troubles there? I'd recommend you to http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

 

[Sokol]

Hi Arc,
One additional question though. I work full day (connected via WiFi), at the end of the day I try to set laptop to Sleep, it freezes, so I put it in the backpack and go home. What happens in the meantime - after being freezed the laptop dumps, restarts, and since I am not using it after restart - it actually goes to Sleep ok. So when I open it at home, it is in Sleep mode, it starts ok and shows the newly booted system.
It happened today, and it happened several times before.
So, there must be something wrong either with the programs that I am using during the day (and mainly those are Office, internet browser and similar), or with the type of WiFi connection, that prevents the Sleep mode and causes dump. Since when I am putting to Sleep the freshly started system, it goes to Sleep with no problem.
I think with the explanation that you provided earlier the laptop would have a problem going to Sleep all the time. But in my case the problem is only when I spend the whole day at work...
I am not sure if I explain clearly, please let me know if more info is needed from my side.
And thanks again for helping out!

 

[Arc]

OK, let me explain?

Your issue is Driver Power State Failure. Technically it happens only when you put the computer to sleep, or you get it out of sleep. Why it happens? Coz, a Device object blocks an IRP for too long time.

In your issue, the IRP is

Irp is active with 4 stacks 2 is current (= 0xfffffa800e339c58)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a259050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys[/COLOR]
 \Driver\NETwNs64

It represents to Intel® Wireless WiFi Link Adapter.

And the Device object is:

Device object (fffffa800a25b7a0) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a25b770
 \Driver\vwifibus DriverObject fffffa800a1532b0
Current Irp 00000000 RefCount 0 Type 00000017 Flags 00002010
DevExt fffffa800a266b20 DevObjExt fffffa800a25b918 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo [COLOR=Red](Lower) fffffa800a259050 \Driver\NETwNs64[/COLOR]
Device queue is not busy.

So it all suspects to the Intel(R) Centrino(R) Wireless-N 1000.

For a laptop, sleep is essential for the battery. We may try updating the driver that is failing. When it is still behaving the same, we have to check for some other things. As in my last post, some factory bloatware are supposing to fail contemporary. Let us remove them first, and see if it is behaving the same or not?

If still it is doing the same, we have to alter the sleep-hibernation settings.

Other programs dont have a bearing on this particular issue that much, specially those which are not being used continuously. So stop the programs to be used continuously. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Let us take it have a try. Clean up the startup, and use the computer for one more day. See if there are any changes or not. If not, get ready to do a http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html.

 

[Sokol]

Arc, many thanks for the detailed answer! I will do as you suggest. I have updated the wireless driver to the latest version just now, and I also deselected many of the autostart options. I will see whether there are any changes and let you know the outcome.
Once again - thanks!

 

[Arc]

Arc, many thanks for the detailed answer! I will do as you suggest. I have updated the wireless driver to the latest version just now, and I also deselected many of the autostart options. I will see whether there are any changes and let you know the outcome.
Once again - thanks!

Not many, but all other than the antivirus and touchpad driver.

Not a single one more is needed there. Touchpad driver is needed for functionality, and antivirus is needed for safety.

For the rest, the are nicely installed in your computer. You can call them anytime, from Start> all programs. Removing them from startup will not loss anything, but will save you from the problems those setting may cause.

 

[Sokol]

ok, point taken, will do. One additional question: since the problem is with Wireless adapter, do I get it right that in case I disable WiFi (like turn it off with the switch) before going to Sleep, the laptop should Sleep with no problem?

 

[Arc]

ok, point taken, will do. One additional question: since the problem is with Wireless adapter, do I get it right that in case I disable WiFi (like turn it off with the switch) before going to Sleep, the laptop should Sleep with no problem?

That will be a worthy try