BSOD When Turning Computer Back On After Hibernation or Standby

[wallred10]

Hi, I have a one year old Lenovo Thinkpad Edge E420s. I'm using Windows 7 Ultimate x64 with an Intel i5-2410M @2.30GHz. I bought the Ultimate OS retail as an upgrade to the Windows 7 Home edition.

Recently, when I put my computer in hibernate or standby, when I turn the computer back on, it causes the BSOD and the computer restarts. I would appreciate any help that can be provided about how to avoid this error. Please let me know if there is any other information required. I have attached the dump files.

Here is the error message I get when the computer finally starts:

Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000004440005
BCP4: FFFFFA8009069BD0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060912-23930-01.dmp
C:\Users\Wes\AppData\Local\Temp\WER-55099-0.sysdata.xml

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[writhziden]

Problematic Software:

Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
Start Menu\Programs\Auslogics\Disk Defrag	Public:Start Menu\Programs\Auslogics\Disk Defrag	Public

• Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.
  
  In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.
  
  
• I do not recommend 3rd party defrag tools. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
  defrag c: -b
  defrag -c -v -w
  ​
  The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.
  
  The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html.
  
  For more flags, see http://www.sevenforums.com/tutorials/11733-disk-defragmenter-open-use.html.

Crashes are being caused by Hotspot shield drivers. Please remove the software and see if the system is more stable.

 

[wallred10]

Thanks for the advice. I actually removed that Hotspot Shield Program a long time ago, so I'm surprised to see it is the program that is causing problems. How can I remove the drivers for a software program, rather than hardware? I know I can see my driver's for hardware in the Device Manager, but I don't know how to do the same for software. Would appreciate any info how to see the driver's. Thanks!

 

[wallred10]

Even better, if there were some application or utility that could scan for drivers, like the Hotspot Shield driver, that are unnecessary or harmful, that would be great. I spent some time searching on google for a program like that, but couldn't find anything. If any of the experts on this forum have some advice about removing unnecessary drivers, I would appreciate it.

 

[writhziden]

Automated tools for removing or updating drivers are not recommended, unfortunately. They can adversely affect the system.

Go to C:\Windows\System32\Drivers and rename HssDrv.sys to HssDrv.sys.bak


Restart your computer and see if the system responds better.