BSOD when using flash player, error 0x000000e1

[firzen46]

Hi all.

For the past 3 days I've been experiencing blue-screen errors while playing flash based facebook games. Sometimes it's immediate, sometimes it's happens after a while. I've tried re-installing flash player but it didn't seem to help.

I would be appreciated if someone can help me point our and solve this problem, thank you.

 

[koolkat77]

Welcome

Problematic software:

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

McAfee is known to cause BSODs, I see that you can MSE installed and keeping two antiviruses would cause problems anyway.

• McAfee Removal Tool - McAfee Uninstaller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

You also need to update to the latest drivers for your graphics card.

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6091, 157.50 KB (161,280 bytes), [COLOR="Red"]16/4/2010[/COLOR] 2:34)

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to ATI.

Delete remnants of their drivers using Driver Sweeper

Now get the latest drivers from the Device manager or AMD website or a reliable source like Filehippo.com.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know how it goes

 

[firzen46]

Hi. Thank you for helping me solve the problem.

I have updated my video card driver to the latest version now.
File checker found no problems.

My latest Chkdsk shows 4kb bad sector. I knew my hard drive had errors and I was planning on replacing it right after I get a new external hard drive for my system image backups.

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  199680 file records processed.                                          File verification completed.
  609 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  255430 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  199680 file SDs/SIDs processed.                                         Cleaning up 50 unused index entries from index $SII of file 0x9.
Cleaning up 50 unused index entries from index $SDH of file 0x9.
Cleaning up 50 unused security descriptors.
Security descriptor verification completed.
  27876 data files processed.                                            CHKDSK is verifying Usn Journal...
  35422696 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  199664 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  6125231 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

  61439999 KB total disk space.
  36522264 KB in 164169 files.
    113040 KB in 27877 indexes.
         4 KB in bad sectors.
    303767 KB in use by the system.
     65536 KB occupied by the log file.
  24500924 KB available on disk.

      4096 bytes in each allocation unit.
  15359999 total allocation units on disk.
   6125231 allocation units available on disk.

Internal Info:
00 0c 03 00 3a ee 02 00 32 78 05 00 00 00 00 00  ....:...2x......
97 02 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

I'm not sure if the problem is fixed yet, only time will tell. But if I get the same BSOD again, I'll let you guys know and post up here.


I've got a quick question though, an off-topic one. Can you recommend me a free registry fixing or pc tuning tool?

(Trojan free of course.)

 

[koolkat77]

Back-ups are always important, whether or not you're hard drive is having a problem. So good idea on getting an external drive. Run the disk check on the rest of the drivers as well.

Ccleaner has a good reputation, I would not recommend any other tweaker/pc optimizer/tune-up utilities cause the damage windows beyond repair.

• CCleaner - PC Optimization and Cleaning - Free Download

Go through this tutorial if you have time:

• http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

 

[firzen46]

Hi.

I had another BSOD again just then.

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	3076

Additional information about the problem:
  BCCode:	e1
  BCP1:	FFFFF800037CB560
  BCP2:	0000000000000002
  BCP3:	FFFFFA8009B07A00
  BCP4:	FFFFFA8009B07A00
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

I think it's caused by the same problem, since it happen when I opened the same facebook app. I have attached the latest dump files from the forum diagnostics tool.

Please help.

 

[koolkat77]

I'm taking a look at it.
Did you uninstall McAfee completely and install MSE & MBAM?

 

[firzen46]

I'm taking a look at it.
Did you uninstall McAfee completely and install MSE & MBAM?

I have MSE. But I did not uninstall McAfee. Simply because I've been using it for two years and it never caused any problems of these sort, and since the crashes happened when I open that particular app only I don't really believe McAfee is the cause of the problem. By the way, I've been using that facebook app for 3 weeks, and problem only started 3 days ago. Other people I know that uses that app don't appear to have this problem ether.

 

[koolkat77]

OK. Uninstall MSE then.

Keeping two antiviruses is a problem there anyway but I'm not sure I will be able to help you further if you aren't fully following whats being suggested to you.

 

[firzen46]

OK. Uninstall MSE then.

Keeping two antiviruses is a problem there anyway but I'm not sure I will be able to help you further if you aren't fully following whats being suggested to you.

OK, other then uninstalling McAfee, is there anything else I could do?
Is the dump showing any other problems?

 

[koolkat77]

No they don't. But here are some threads you'd want to take a look at.

1. http://www.sevenforums.com/crashes-debugging/256995-bsod-waking-laptop-sleep-error-0x000000e1.html
2. http://www.sevenforums.com/crashes-...ning-sleep-sometimes-randomly-0x000000e1.html
3. http://www.sevenforums.com/crashes-...0-page-fault-non-paged-area-halmacpi-dll.html
4. http://www.sevenforums.com/crashes-debugging/256599-bsod-seconds-after-logging.html
5. http://www.sevenforums.com/crashes-...-laptop-sleep-error-0x000000e1-thank-you.html
6. http://www.sevenforums.com/crashes-debugging/256965-bsod-while-using-internet-utorrent.html

 

[firzen46]

No they don't. But here are some threads you'd want to take a look at.

1. http://www.sevenforums.com/crashes-debugging/256995-bsod-waking-laptop-sleep-error-0x000000e1.html
2. http://www.sevenforums.com/crashes-...ning-sleep-sometimes-randomly-0x000000e1.html
3. http://www.sevenforums.com/crashes-...0-page-fault-non-paged-area-halmacpi-dll.html
4. http://www.sevenforums.com/crashes-debugging/256599-bsod-seconds-after-logging.html
5. http://www.sevenforums.com/crashes-...-laptop-sleep-error-0x000000e1-thank-you.html
6. http://www.sevenforums.com/crashes-debugging/256965-bsod-while-using-internet-utorrent.html

OK. I see what you mean. So McAfee do tend to cause problems?
It just feels wield that all of a sudden McAfee would start to cause BSOD problems like this, at a timing that seemingly unrelated to it as well (using a particular facebook flash app)

Mmm....I'll disable McAfee on my computer for a few days and see how it goes, if it turns out that once I disable it I don't get the problems again, I'll uninstall it once and for all. Of course, whatever the result is I'll let you guys know about it.

 

[koolkat77]

The problem is disabling the virus protection will not remove its system files from the computer, so it will not be of any help. For testing you may do this:

Keep MSE for a week and see if you're getting BSODs
Then install McAfee for week and see if you're getting BSODs

 

[firzen46]

The problem is disabling the virus protection will not remove its system files from the computer, so it will not be of any help. For testing you may do this:

Keep MSE for a week and see if you're getting BSODs
Then install McAfee for week and see if you're getting BSODs

Hi. This morning I got the BSOD of the same type again. I got it when I had been running that facebook app for around an hour.

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	3076

Additional information about the problem:
  BCCode:	e1
  BCP1:	FFFFF80003780560
  BCP2:	0000000000000002
  BCP3:	FFFFFA800402B440
  BCP4:	FFFFFA800402B440
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\102612-48563-01.dmp
  C:\Users\user\AppData\Local\Temp\WER-89653-0.sysdata.xml

I also had McAfee disabled at the time.

Latest dump files are attached.
I'll try uninstalling McAfee and see if it stops the problem.

 

[koolkat77]

Good decision. Let us know how it went.

 

[firzen46]

I'll can only start that on wednesday though cause I actually have exams before then.

By the way, is the new dumps still showing the same driver as the file responsible for the blue screen?

Oh yes, and theres another thing I didn't mention before. Before I updated the driver, I didn't actually recevied BDOS "properly". The computer froze with the screen being distorded and I have to force restart using the power button. After it restarted then Windows tells me its a blue screen. After updating my driver, the BSOD that came up was the actual "blue screen", saying that theres an error, and the computer restarts itself.

Is this any relevent?

 

[koolkat77]

I don't understand what's so great about McAfee that you're so stubborn about uninstalling it and yes the dumps are showing the same cause. Forget that, you don't either seem to be thankful to someone whose putting in effort to help you and you keep disregarding their suggestions.

ANYWAY,

Run Windows Defender Offline:

• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Reinstall the latest version of the flash players and the latest versions of your browsers.

• http://www.sevenforums.com/browsers-mail/311-latest-version-adobe-flash-player.html
• Chrome | version 22.0.1229.94
  [*][URL="http://www.filehippo.com/download_firefox/13464/"]Firefox | version 16.0.1[/URL]

 

[firzen46]

I don't understand what's so great about McAfee that you're so stubborn about uninstalling it and yes the dumps are showing the same cause. Forget that, you don't either seem to be thankful to someone whose putting in effort to help you and you keep disregarding their suggestions.

ANYWAY,


Run Windows Defender Offline:

• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Reinstall the latest version of the flash players and the latest versions of your browsers.

• http://www.sevenforums.com/browsers-mail/311-latest-version-adobe-flash-player.html
• Chrome | version 22.0.1229.94
  [*][URL="http://www.filehippo.com/download_firefox/13464/"]Firefox | version 16.0.1[/URL]

No no no. You are getting it wrong. The fact is I AM going to uninstall McAfee, but I can't do the tests now or anytime soon because I'll be busy for the next few days. Of course I'm thankful for the help. The comment I made before is just to make sure you guys would know that I wont be able to test on my computer before wednesday, and if I didn't update on condition of my computer it doesn't mean I just disappear. I just want to be a little more responsible.

 

[koolkat77]

OK.
Take your time.

 

[firzen46]

Removing McAfee now. It's sure taking a long time...
Will test if BSOD would come up after the removal.
After looking at the reliability report generated by Windows, I think the problem could be caused by the new McAfee Security Center 2013, since the BSOD came up after the update.

 

[koolkat77]

I see. Wonder why updates from antivirus software would cause dreadful thing like blue screen. Sounds awkward, really.