BSOD when using internet, error 10d

[Guest14]

Hi,
I've got one bsod exactly like that one month ago and now three in two days. I'm on windows 7 professional.
I'm attaching dump files.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1060

Additional information about the problem:
BCCode: 10d
BCP1: 0000000000000006
BCP2: 0000000000000003
BCP3: 0000057FE237A758
BCP4: FFFFFA801DB39820
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Many thanks in advance

 

[Arc]

Hi Guest14.

The BSODs are blaming Komplete Audio 6 by Native Instruments (c:\windows\system32\drivers\ka6usb.sys).

BugCheck 10D, {6, 3, 57fe252d688, fffffa801d9e9850}

*** WARNING: Unable to verify timestamp for ka6usb.sys
*** ERROR: Module load completed but symbols could not be loaded for ka6usb.sys
[COLOR=Red]Probably caused by : ka6usb.sys[/COLOR] ( ka6usb+7566 )

Followup: MachineOwner
---------

Which is somehow old.

    Image name: ka6usb.sys
    Timestamp:        [COLOR=Red]Thu Sep 15 20:15:23 2011[/COLOR] (4E720F83)

Search for any possible update to it in NATIVE INSTRUMENTS : Support : Updates : Drivers & Other Files

You may also ask for tech support from Native: Contact Support | Support

Let us know the result.

 

[Guest14]

I have updated my audio card driver to the latest version. Everything fine so far.

Thank you!

 

[Arc]

You are welcome.

Now give it a time. Put the computer to sleep for a couple of times and wake it up. Observe if it is still BSODing or not. Let us know if needed.

 

[Guest14]

Well I had another BSOD but this time the code is d1. I have made another zip.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1060

Additional information about the problem:
BCCode: d1
BCP1: 000000000000000A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800FF6D8B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[Arc]

Avast is failing.

fffff880`035c9088  fffff880`04ad6193Unable to load image aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys[/COLOR]
 aswSP+0x1f193

What is aswsp.sys ? | System Explorer

fffff880`035c9258  fffff880`0472f52aUnable to load image aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys[/COLOR]
 aswSnx+0x7e52a

What is aswsnx.sys ? | System Explorer

fffff880`035ca2f8  fffff880`0241cac6Unable to load image aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys[/COLOR]
 aswMonFlt+0x1cac6

What is aswmonflt.sys ? | System Explorer

Uninstall Avast using Avast Uninstall Utility. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Intel(R) 9 Series Chipset Family SATA AHCI Controller is also failing.

fffff880`035cb408  fffff880`010ef09f*** WARNING: Unable to verify timestamp for iaStorA.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys[/COLOR]
 iaStorA+0x7e09f

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

When the above two are done, then and only then go to https://downloadcenter.intel.com/default.aspx .... take the Intel® Driver Update Utility and search for any possible update to the USB3 driver, as it is the prima facie cause of the BSOD.

BugCheck D1, {a, 2, 0, fffff8800ff6d8b0}

*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
[COLOR=Red]Probably caused by : iusb3xhc.sys[/COLOR] ( iusb3xhc+378b0 )

Followup: MachineOwner
---------

Let us know the results.

 

[Guest14]

I'm a little bit lost at steps 4 and 5, I don't see any Intel device under it. Would you suggest later installing latest rapid storage again or not?

 

[Arc]

No, no more installation of rapid storage. That will make it unstable again.

If there is a confusion, let us see the situation. Upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

This file will tell us what to do next.

 

[Guest14]

Well yesterday after uninstalling rapid storage only from control panel the windows didn't want to start and I had to use startup reapair. Anyway here is the zip file that you've requested.

 

[Arc]

IRST is set as AHCI there, so uninstalling it should not have any bearing on the startup. We have uninstalled IRSD successfully a good number of times when it uses the same settings.

Try to uninstall it again.

 

[Guest14]

I've uninstalled it again from control panel and now it started up normally. In a previous post you mentioned that I should also remove IRST driver but I don't know where I can do that in device manager

Thanks for all the help so far though

 

[Arc]

OK, now observe how it goes. Let us know for any further issue.