BSOD when watching videos on youtube, Event 41 in Event Viewer

[srsantos99]

It's been a while since I've experienced a BSOD as I'm viewing a video on youtube. It would freeze as if the audio was caught in mid-stream then BSOD, then would restart automatically. I go to Event Viewer after windows as loaded and I see Event 41 Kernel-Power in there.

I had this issue before and we found out that the motherboard was causing the issue. I have also replaced my video card and added additional memory and expanded to 16gb. Before, I only have 8gb.

Ran sfc/scannow with no errors found. Going to do chkdsk as well.

It's strange because this does not happen at all when I'm playing online games or even just standard browsing. It's when I play videos on youtube that there would be instances where this would happen. There are other times where I can view them without any issue at all.

Any ideas would be great.

Also, how can I attach the windows DMP file to scale it down as it is just really large?

Thanks again guys.

 

[Brink]

Hello Santos, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

 

[srsantos99]

Thank you for replying quickly. Do you require the minidump file as that is a smaller file size than the kernel dump file?

 

[Arc]

Minidumps will be nice.

 

[srsantos99]

Greetings!

I've attached the BSOD SF Diagnostic Tool .zip file for your review guys.

I hope the information contained helps.

As I said, the BSOD occurs after a time when I'm viewing a video or videos on youtube, the screen locks up, then you hear that sound as if the audio is frozen and then the BSOD. Then, restart. When I view the event viewer that's where I see the Event ID 41.

Thanks again for your time fellas. I really appreciate it.

 

[Arc]

Uninstall your installed latest version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
___________________________________________

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f10883b, fffff88006029228, fffff88006028a80}

Probably caused by : atikmdag.sys ( atikmdag+c483b )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f10883b, The address that the exception occurred at
Arg3: fffff88006029228, Exception Record Address
Arg4: fffff88006028a80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+c483b
fffff880`0f10883b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD:  fffff88006029228 -- (.exr 0xfffff88006029228)
ExceptionAddress: fffff8800f10883b (atikmdag+0x00000000000c483b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT:  fffff88006028a80 -- (.cxr 0xfffff88006028a80;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000040000 rdi=0000000000000002
rip=fffff8800f10883b rsp=fffff88006029460 rbp=fffffa800ef459a0
 r8=0000000000000002  r9=000000f411120000 r10=0000000000000000
r11=fffff88006029690 r12=fffffa800ee24ac0 r13=fffffa800e1058c0
r14=fffffa800e40b740 r15=fffff8800f044000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc483b:
fffff880`0f10883b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000040000 rdi=0000000000000002
rip=fffff8800f10883b rsp=fffff88006029460 rbp=fffffa800ef459a0
 r8=0000000000000002  r9=000000f411120000 r10=0000000000000000
r11=fffff88006029690 r12=fffffa800ee24ac0 r13=fffffa800e1058c0
r14=fffffa800e40b740 r15=fffff8800f044000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc483b:
fffff880`0f10883b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b9100
GetUlongFromAddress: unable to read from fffff800032b91c0
 00000000000006a8 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+c483b
fffff880`0f10883b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f10883b

STACK_TEXT:  
fffff880`06029460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0e40b740 : atikmdag+0xc483b


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+c483b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  530abc59

STACK_COMMAND:  .cxr 0xfffff88006028a80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c483b

BUCKET_ID:  X64_0x7E_atikmdag+c483b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c483b

FAILURE_ID_HASH:  {dc9cc0b9-993f-663d-42f6-2cf123a43aab}

Followup: MachineOwner
---------

4: kd> lmvm atikmdag
start             end                 module name
fffff880`0f044000 fffff880`0fde5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Feb 24 08:58:25 2014 (530ABC59)
    CheckSum:         00D51E69
    ImageSize:        00DA1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[srsantos99]

Greetings Arc.

What about the CCC 13.12 version? Could I install that or it has to be the 13.9 version only?

 

[Arc]

Before you notice any change to the situation, stick with 13.9.

 

[srsantos99]

Greetings Arc.

I have uninstalled my beta CCC drivers. Cleaned any other drivers from my system. Installed the 13.9 CCC driver version. I did this while I wasn't connected to the internet. And, I ran Furmark benchmark test.

How long do you usually run the Furmark test? The temperature of my GPU stayed level at 71 degrees celsius. I'm not sure if that should be standard. I am in a tropical country by the way, so I have no indoor airconditioning to regulate room temperature.

 

[Arc]

If you run the benchmark test, run it for 15 minutes, but if the temperature tend to reach 90 degrees, stop the test and report us back.

Also, is there any more BSOD after changing the driver?