BSOD while away

[RayWilliamsII]

I've received two BSOD's since purchasing my Gateway DX4831. Oddly, both times I was away from my computer and did not witness the issue; simply returning to find my PC had rebooted.

I've made no hardware modifications other than connecting external USB devices; such as thumb drives, external drives, keyboard mouse and iPhone. The only AV software I am using is Microsoft Security Essentials. I believe that I may have left Chrome running both times the BSOD happened, but since I was away I cannot be certain.

I ran the SF Diagnostic Tool and have attached the results as a .RAR. Could someone please take a look to see if there is a smoking gun for my issue?

I've uploaded the file to my site because the file is quite large (158MB). It can be downloaded from here.

Much thanks,
Ray

 

[usasma]

Both of the memory dumps blame vfilter.sys - a component of the ShrewSoft VPN.
Please uninstall the ShrewSoft software and see if that stops the BSOD's.

Summary of the BSOD's:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Apr 23 21:59:46.362 2010 (GMT-4)
System Uptime: 5 days 11:48:13.907
BugCheck A, {0, 2, 0, fffff80002ecf7b6}
*** WARNING: Unable to verify timestamp for vfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for vfilter.sys
Probably caused by : vfilter.sys ( vfilter+29a6 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Apr  5 23:55:05.771 2010 (GMT-4)
System Uptime: 4 days 20:38:16.316
BugCheck A, {0, 2, 0, fffff80002e890b6}
*** WARNING: Unable to verify timestamp for vfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for vfilter.sys
Probably caused by : vfilter.sys ( vfilter+29a6 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe

 

[RayWilliamsII]

Thanks for the quick reply. I've uninstalled ShrewVPN and will keep an I out for future BSODs. I checked the ShrewVPN support mail list and it appears that they are aware of the issue with their software.

Thanks again,
Ray

 

[usasma]

This is the second issue that I've seen this week with the Shrew Soft stuff. In the other case the user had uninstalled the Shrew Soft software - yet the problem remained. He had to reinstall the software in order to uninstall it completely in order to get the BSOD's to stop.