Solved BSOD while browsing driver irq not equal to or less than crash

[moose6400]

I am receiving BSOD while browsing the internet. I get DRIVER_IRQ_NOT_EQUAL_TO_OR_LESS_THAN crash. I am using both bitdefender total security 2016 and malwarebytes antimalware professional version. both are up to date and scans show no problems bccode d1, bcp1 0000000000000000 bcp2 0000000000000002 bcp3 0000000000000000 bcp4 fffff88001A9456B
zip file is included

Thanks

 

[axe0]

Hi moose6400,

Welcome to the 7forums

This problem is a conflict between Malwarebytes and Bitdefender, the issue is known with Malwarebytes but I'm not sure with Bitdefender.

Please try following

How to configure *Bitdefender* to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules" near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with white background
Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications
Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive
Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"
{ that is for a 64-bit Windows. For 32-bit Windows it would be 'C:\Program Files\Malwarebytes Anti-Malware' }

Step 9. Make sure that the option "Both" is checked and select "Add"
Step 10. Click "OK"


How to add your Bitdefender folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"
also do the same for the folder C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!