BSOD while browsing, netio.sys error

[pablojft]

I have one BSOD per day. I tried a lot of things that I found here. I scan the computer with Malwarebytes and MSE, updated with windows update, updated the network driver, unistalled a lot of software that could be related, ran check disk, used system restore. I just couldn't use system file checker.

 

[koolkat77]

Allot of important info is missing from your zip, please follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html to grab all and upload a new report here.

 

[pablojft]

Sorry, I think that occurred some problem creating the zip file. Here is the new file

 

[koolkat77]

Bump the thread if I haven't replied in 24 hours

 

[koolkat77]

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yussi\Downloads\PABLOJF-20_08_2015_101602,16\081215-79264-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
Machine Name:
Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`03461730
Debug session time: Thu Aug 13 05:39:57.597 2015 (UTC + 6:00)
System Uptime: 13 days 11:20:19.064
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001527a1d, fffff8800d8fe370, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001527a1d, Address of the instruction which caused the bugcheck
Arg3: fffff8800d8fe370, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8]

CONTEXT:  fffff8800d8fe370 -- (.cxr 0xfffff8800d8fe370)
rax=0000000000000000 rbx=fffff8800d8fef70 rcx=fffffa800a430650
rdx=fffffa8007638040 rsi=fffff8800d8fedd0 rdi=0000000000001b58
rip=fffff88001527a1d rsp=fffff8800d8fed50 rbp=fffffa8007638010
 r8=fffff8800d8fedd0  r9=0000000000000000 r10=0000000000000000
r11=0000000000001b58 r12=fffffa8007638010 r13=fffff8800d8fef00
r14=fffffa8007638010 r15=fffffa8007638010
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
NETIO!CalloutStreamDataInit+0x1d:
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  viva.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff880015310d4 to fffff88001527a1d

STACK_TEXT:  
fffff880`0d8fed50 fffff880`015310d4 : fffff880`0d8fef70 fffff880`0d8fef70 fffff880`0d8ff170 00000000`00000000 : NETIO!CalloutStreamDataInit+0x1d
fffff880`0d8fed90 fffff880`0153ce98 : 00000000`00000000 fffff880`0d8ff170 fffff880`0d8fef20 fffff880`0d8fefa8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54
fffff880`0d8fee30 fffff880`0153de91 : fffffa80`07638010 fffff880`0d8ff170 fffff880`0d8fef70 fffff880`0d8ff5c0 : NETIO!StreamCalloutProcessData+0x48
fffff880`0d8fee80 fffff880`0153eee8 : fffff880`0d8fef70 fffff880`0d8ff5c0 fffff880`0d8ff101 fffffa80`07638010 : NETIO!StreamCalloutProcessingLoop+0xa1
fffff880`0d8fef10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!StreamProcessCallout+0x1e8


FOLLOWUP_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  NETIO!CalloutStreamDataInit+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5294760d

STACK_COMMAND:  .cxr 0xfffff8800d8fe370 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

Followup: MachineOwner
---------

let us wait for some more bsods before running to conclusions.

 Clean boot

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[pablojft]

I did the clean boot and didn't get any BSOD. Should I do the step two now?

 

[koolkat77]

Wait and you can do the other steps later.

 

[pablojft]

Now I did the step two to determinate what is causing the problem. I'll keep doing it until I find. When I finish, I'll post here again

 

[pablojft]

Sorry for taking so long to post here again. I only finished testing the services today.
The services that were causing the BSOD were the "Bluetooth Service" and "Com+ Live Service" running together. The BSOD wasn't happening just leaving one of those two services running.

Can I stop those two services? I don't know what the service "Com+ Live Service" is about.

 

[pablojft]

And now the BSOD happened again after I deactivate the two services. I'm gonna have to test again.