BSOD While browsing, strange sound during lockup

[Swanny625]

My computer has been BSODing for a bit now. I thought it was the video card, so I tried a different one to no avail. My computer makes a rather discomforting buzz while it locks up prior to the restart.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800813B8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111112-27206-01.dmp
C:\Users\Josh\AppData\Local\Temp\WER-40263-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Follow this guide : http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step and see if you're able to solve the problem.

 

[Swanny625]

Follow this guide : http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step and see if you're able to solve the problem.

Giving a few different steps a try. MemTest found nothing wrong, so I am keeping a fan blowing on my tower to see what happens. I will update, many thanks.

 

[Swanny625]

Just had another crash, this one gave me the actual Blue Screen, not just telling me it experienced one.

 

[koolkat77]

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner,
Backup tool, compatibility
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Mon Nov 26 09:45:00.035 2012 (UTC + 6:00)
System Uptime: 0 days 2:26:08.682
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BugCheck A, {80, 2, 1, fffff80002e892ff}
Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )

Uninstall the following programs, they contribute in BSOD-s. Use the free version of Revo Uninstaller in Advanced Mode:

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Start Menu\Programs\AVG 2011	Public:Start Menu\Programs\AVG 2011	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Start Menu\Programs\Sophos	Public:Start Menu\Programs\Sophos	Public
Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public:Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Daemon Tools

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Check for a newer BIOS version:

BIOS Version/Date	American Megatrends Inc. 0605,[COLOR="Red"] 9/21/2009[/COLOR]

Upload a screenshot of your hard disk using crystal disk info and Summary tab using Speccy:

• http://www.piriform.com/speccy
• http://crystalmark.info/software/CrystalDiskInfo/index-e.html/
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Post back results.

 

[Swanny625]

Finally finished all the steps, thank you for those.

 

[koolkat77]

Looks good.
Any blue screens so far?

 

[Swanny625]

Looks good.
Any blue screens so far?

Not for the last couple of days, actually. Thank you, I will post back if I get one again.

 

[koolkat77]

Please do

 

[Swanny625]

So it lasted a good deal longer than usual, but I had another crash while playing Portal 2. :/

Thoughts?

EDIT: I ran the Intel Burn Test. While I passed, my core temperature made it up to 58 degrees. Could this be the culprit?

 

[koolkat77]

124 is back.

Upload a screenshot of Summary tab using Speccy:

• Intel® Driver Update Utility
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Is the computer under warranty? Check for broken CPU pins etc?

You may have to perform some hardware stress tests:

Hardware - Stress Test With Prime95

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

CPU - Stress Test Using IntelBurnTest

• http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Video Card - Stress Test with Furmark

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during these tests

• Speccy - System Information - Free Download