BSOD while browsing the internet Related to AMDs atikmpag.sys

[KhaledAhmed]

just as the title says, here are my specs: (taken from agomo) i have catalyst driver 14.9, reinstalled it after BSODs are coming related to a directX file, however the BSODs kept coming with atikmpag.sys. i personally think my graphics card is falling apart.
Overview

Operating System

• Windows 7 Professional 64-bit SP1

CPU

• Intel Core i5 650 @ 3.20GHz
  
• Clarkdale 32nm Technology

Graphics

• SyncMaster (1440x900@60Hz)
  
• Third Planet Publishing Air Display (Chrysalis-ITS)
  
• ATI AMD Radeon HD 5450 (Sapphire/PCPartner)
  
• Cross Display Disabled

Hard Drives

• 466 GB Seagate ST3500418AS (SATA)
  
• 932 GB Seagate Backup+ BK USB Device (USB)

Optical Drives

• ATAPI DVD A DH16AASH

Audio

Razer Surround Audio Controller

 

[KhaledAhmed]

Just got a bsod related to a DirectX file.

 

[Boozad]

There is a dedicated BSOD section here BSOD Help and Support - Windows 7 Help Forums with instructions on how to post what is specifically needed to analyse your dumps here http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[KhaledAhmed]

Yeah thanks. I'll check this out.

 

[KhaledAhmed]

Ok, I think I figured out why my card is crashing.

I think it occurs while going on YouTube or any video hosting website. But I'm not completely sure if it happens with all websites.
And another reason is using browsers. I used the in game steam browser and my computer crashed, and used the Firefox browser when it crashed.

 

[Boozad]

One last time.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[KhaledAhmed]

View attachment 337140

All i got from the tool dm log collector

 

[Boozad]

Please run the tool again, your msinfo32 file is missing and your systeminfo file is blank. We need that important information to debug thoroughly.

 

[KhaledAhmed]

used SevenForums Tool for this one.
View attachment 337340

 

[Boozad]

Your logs are still missing some information, but going on the single dump file provided in there follow the steps below.

1: Norton is causing problems.

fffff880`05f112e8  fffff880`05113372Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.4.0.13\Definitions\BASHDefs\20141003.001\BHDrvx64.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys[/B][/COLOR]
 BHDrvx64+0xa1372

:ar: Uninstall Norton and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

2: Your ATI driver is being flagged.

fffff880`05f127f8  fffff880`03cf5f72[COLOR=Red][B]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9f72[/B][/COLOR]

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03cec000 fffff880`03d7e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=Red][B]Mon Sep 15 22:59:06 2014[/B][/COLOR] (5417612A)
    CheckSum:         000964D0
    ImageSize:        00092000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

   Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

 

[KhaledAhmed]

I did what you said, but I got a blue screen again.. Related to dxgmms1.sys.

 

[Boozad]

Please upload the new logs.

 

[Boozad]

Upload them directly to the forum please.

 

[KhaledAhmed]

sorry.
SF.24.10.2014
View attachment 338286

Some files are blank, i dont know why.

 

[Boozad]

It's your ATI driver again. Can you post the temperatures of your card while idle and under load.

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f20e000 fffff880`0fe55000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Aug 31 01:02:50 2013 (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[KhaledAhmed]

how do i do that?

 

[Boozad]

Download MSI Afterburner which can monitor your temperatures.

Run AfterBurner then click on the settings tab.

View attachment 338364

​

1: Click on the Monitoring tab
2: Click on GPU temperature in the Active Hardware Monitoring Graphs section
3: Click Show in tray icon

View attachment 338367

​

4: Minimise AfterBurner and your GPU temperature will be displayed in your system tray

View attachment 338370

​

5: Game in windowed mode and keep an eye on your temperatures.

 

[KhaledAhmed]

Running tf2 in highest settings:
Temps:
Launching the game: 48C
Starting the match: 62C
5Mins in: 63C
Another 5Mins in: 65C
Another 5Mins in: 66C
Another 5Mins in: 66C

 

[Boozad]

OK the temperatures look fine.

:ar: Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80°C be prepared to stop the test so as to not damage your GPU.

 

[KhaledAhmed]

17:55 = 49c 55c

18:05 = 66c 68.5c

18:10 = 69c 69.5c

18:15 = 69.5c

18:20 = 69.5c

18:25 = 69.5c 70c

18:30 = 70c