BSOD while downloading

[tazmaniak]

i recently purchased a HP dv7 with W7 Home Premium x64 installed.

while i am happy most of the time with the new OS (i used Wxp untill then), the frequent BSODs are starting to get annoying.
i tried to analyse the minidunp files myself with the Windbg tool.
in one of the dump files the problem seemed to be the HP Wireless LAN driver. after updating this driver, the BSOD's got less.

My feeling is that the BSODs have something to do with a combination of usenet / newsleecher (software) and downloading large amounts of files.

I zipped the recent BSODs and hope someone can guide me through the process.

Additional info:
i am planning to upgrade to W7 Ultimate x64 soon.

regards

 

[Jonathan_King]

Welcome to SF!

I suspect Norton is causing the problem, or at least contributing to it. Uninstall it completely in Programs and Features, and then run this removal tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Then download and install Microsoft Security Essentials.

Let us know how it turns out.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_bsod-minidums.zip\050310-53508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03014000 PsLoadedModuleList = 0xfffff800`03251e50
Debug session time: Mon May  3 11:19:17.206 2010 (GMT-4)
System Uptime: 0 days 6:39:22.408
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa800ba88d2a, 2, 0, fffff800030b9deb}

Unable to load image \SystemRoot\System32\Drivers\NISx64\1106000.020\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+f6e0 )

Followup: MachineOwner
---------

 

[tazmaniak]

Wow !! thats fast!! :shock:

Thanks Jonathan_King.
I removed Norton and am running MS Essential Security Scan.

Then i will try to re-produce the BSOD an give feedback.

many thanks so far.

 

[tazmaniak]

Hello JK,

i hoped to return with good news, but just now screen showed the feared BSOD!

i did as you suggested.

Attached is the new minidump.
It occurred while downloading.

 

[Jonathan_King]

Try uninstalling the drivers completely, and install a fresh copy.

In addition, run a memory test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

 

[Jacee]

Have you checked to see if your computer is over heating?

 

[tazmaniak]

JK:
You mean ALL my drivers of ALL hardware?

Jacee:
It does not feel overheated. I will check the temperature.

Thanks

 

[Jonathan_King]

Sorry about that. I mean the wireless drivers you updated earlier.

Also be sure to do a memory test, as I explained above.

 

[tazmaniak]

Jacee:
the system does not overheat.
normal temperatures.

The system just crashed 3 times in a row.
No downloading was in progress.

Wireless device was turned off (with the keyboard button on the laptop) and i was using wired LAN. Even so it crashed.

I will remove and update both the (W)LAN drivers.

thanks

Have you checked to see if your computer is over heating?

 

[Jonathan_King]

I still see memory corruption and WiFi drivers as causes.

 

[tazmaniak]

I:
1. uninstalled the WIFI (Breadcom) driver and reinstalled
2. ran (5 pass) memtest86+ 4.00 with no errors

Will test the system and update the treath.

thanks

 

[tazmaniak]

I also tried the Driver Verifier tool and it produced a BSOD right after starting the Verifier.
it hangs on creating the dumpfile.

Booted again and think i ruled out more options.
The BSOD occurs not while downloading but while unRARing large files (7Gb+).

I used the 32bit but also the 64bit version of winrar.
will try another piece of software now.

Anymore clues about the Driver Verifier?

Thank guys

 

[Jonathan_King]

I can't tell too much from that dmp as far as drivers goes. Do read this article on your bugcheck: BSOD Index

Update your BIOS if you can find an update.

Update or remove these old drivers. Use Google to help you if you're not sure what they are.

fffff880`01262000 fffff880`012b8000   adpahci   Tue May 01 13:30:09 2007 (46377921)
fffff880`01400000 fffff880`0142f000   adpu320   Tue Feb 27 19:04:15 2007 (45E4C6FF)
fffff880`015e6000 fffff880`015ff000   arc       Thu May 24 17:27:55 2007 (4656035B)
fffff880`01701000 fffff880`01712000   iirsp     Tue Dec 13 16:47:54 2005 (439F418A)
fffff880`01712000 fffff880`01731000   lsi_fc    Tue Dec 09 17:46:09 2008 (493EF531)
fffff880`01929000 fffff880`01939000   nfrd960   Tue Jun 06 17:11:48 2006 (4485EF94)
fffff880`01bc7000 fffff880`01bd5000   SiSRaid2  Wed Sep 24 14:28:20 2008 (48DA86C4)
fffff880`01ff3000 fffff880`02000000   leafnets  Thu Apr 24 17:06:18 2008 (4810F64A)
fffff880`06d85000 fffff880`06d90000   secdrv    Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`06dbd000 fffff880`06dc5000   SSPORT    Thu Aug 11 19:07:32 2005 (42FBDA34)

Especially take note of any drivers dated 2007 or earlier.

Please upload any new dmps.

 

[tazmaniak]

I will search for the drivers, here are the latest minidmps.

Thanks and regards!

 

[Capt.Jack Sparrow]

I will search for the drivers, here are the latest minidmps.

Thanks and regards!

Hello Tazmaniak !!


I run the Dump files i guess it might be something to do with Hard Drive.

Ntfs!NtfsCopyWriteA+0x208
nt!NtWriteFile+0x5ad
fltmgr!FltpFastIoWrite+0x1ce
nt!KiSystemServiceCopyEnd+0x13
nt!KiPageFault+0x260
nt!CcMapAndCopyInToCache+0x20e​

Run a complete Hard Drive Diagnostic. Download the utility from the website and run a complete diagnostic.


Go to Start | Run | Right Click and Run as administrator | chkdsk c: /r /p /f

Start | Run | Right Click and Run as administrator | SFC /SCANNOW


Try disable Page File and see whether that makes a difference Virtual Memory Paging File - Change - Vista Forums also try increase the size of Page File see whether that works. If that fails then try decreasing it and see whether that make any difference.

Hope this helps,
Captain

 

[ickymay]

theres three crashes in your last submission , 0x7f and two 0x0a which both point to ntkernel or memory errors normally caused by bad device drivers but also can be caused by Incompatible Hardware and Software ?

this all confirms what JK has already said

hardware faults are going to be bad CPU motherboard or ram but before you go down the road of stressing your hardware I suggest you get all drivers up to date and make sure Norton is fully unninstalled using the norton removal tool ?

regarding old software the BugCheck A suggests memory_corruption

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.

which could be old drivers especially 2007 or older that pre-date windows 7 release ?

these drivers are old and need replacing

SSPORT.sys fffff880`04238000 fffff880`04240000 0x00008000 0x42fbda34 12/08/2005 00:07:32
iirsp.sys fffff880`013ef000 fffff880`01400000 0x00011000 0x439f418a 13/12/2005 22:47:54
nfrd960.sys fffff880`01714000 fffff880`01724000 0x00010000 0x4485ef94 06/06/2006 22:11:48
adpu320.sys fffff880`0116a000 fffff880`01199000 0x0002f000 0x45e4c6ff 28/02/2007 01:04:15
adpahci.sys fffff880`01200000 fffff880`01256000 0x00056000 0x46377921 01/05/2007 18:30:09
arc.sys fffff880`01000000 fffff880`01019000 0x00019000 0x4656035b 24/05/2007 22:27:55
leafnets.sys fffff880`06392000 fffff880`0639f000 0x0000d000 0x4810f64a 24/04/2008 22:06:18
SiSRaid2.sys fffff880`01800000 fffff880`0180e000 0x0000e000 0x48da86c4 24/09/2008 19:28:20
sisraid4.sys fffff880`0180e000 fffff880`01826000 0x00018000 0x48e3f1f4 01/10/2008 22:56:04
adp94xx.sys fffff880`01374000 fffff880`013ef000 0x0007b000 0x4939bf42 06/12/2008 00:54:42
lsi_fc.sys fffff880`010bb000 fffff880`010da000 0x0001f000 0x493ef531 09/12/2008 23:46:09
arcsas.sys fffff880`01019000 fffff880`01034000 0x0001b000 0x496e3ca9 14/01/2009 20:27:37
ql2300.sys fffff880`01852000 fffff880`019f6000 0x001a4000 0x4978fba2 23/01/2009 00:05:06

ssport.sys is a Port Contention Driver from Samsung Electronics

I suspect most of these drivers can be found on the hp support site

 

[tazmaniak]

I am having difficulties finding the drivers online.
is there any other way for a source for these drivers? tips anyone?

This version of "W 7 Home Premium 64" was pre-installed on my new laptop.
As i want to install the professional version or ultimate. Would anyone recommend me doing this first rather then trying to update these drivers?

Please advice, many thanks.

 

[Jonathan_King]

If you want to do a clean install, go for it, rather than update drivers. A clean install will wipe out the old drivers.

 

[tazmaniak]

back again people.

fresh install, W7 ultimate.
Some tasks which caused the BSOD (unzipping LARGE files) does NOT cause BSOD anymore, yeah!!

But ... :-( i still got 2 freezes and one BSOD. It showed another error.
Perhaps this one is different?

Can anyone shed their professional light on the most recent dumpfile?

much appreciated!

regards,
Taz

 

[Jonathan_King]

It looks like either bad RAM or a device driver.

Update this old driver:

fffff880`06f22000 fffff880`06f2d000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)

Update your USB drivers as well, or uninstall them and install a fresh copy.

fffff880`043db000 fffff880`043f6000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

If you get more BSODs please upload the new dmps.