Solved BSOD while gaming

[taker42]

Hi first time posting

Anyway I start getting BSODs a few days. Was playing Guild Wars 2 when it happened for the first time. It happened a 2nd time while playing Mark of the Ninja. Last time was today while playing Sleeping Dogs.

Couldn't see the error code. Didn't have any recent hardware upgrades. Would appreciate if someone could shed a light on this.

 

[koolkat77]

Welcome

Go through this thread for best reference:

• http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

You might want to tell us what's the age of all your hardware & whether it is under its warranty or not.

Also let us know the celsius of all the hardware using Speccy:

• Speccy - System Information - Free Download

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80077d04e0, fffff88010518630, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ade630 )

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fa3a000 fffff880`1072e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 03 00:21:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80077d04e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010518630, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ade630
fffff880`10518630 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`045abb88 fffff880`0492a000 : 00000000`00000116 fffffa80`077d04e0 fffff880`10518630 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`045abb90 fffff880`048fd867 : fffff880`10518630 fffffa80`09f2f000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`045abbd0 fffff880`04929e0f : 00000000`ffffd84d fffff800`05244080 fffffa80`077d04e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`045abc80 fffff880`04837ec1 : fffffa80`0b2cc010 00000000`00000080 00000000`00000000 fffffa80`09f2a010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`045abd00 fffff800`0371ee5a : 00000000`0465464c fffffa80`09f4a610 fffffa80`06cacb30 fffffa80`09f4a610 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`045abd40 fffff800`03478d26 : fffff800`035fae80 fffffa80`09f4a610 fffff800`03608cc0 00000012`0ef51000 : nt!PspSystemThreadStartup+0x5a
fffff880`045abd80 00000000`00000000 : fffff880`045ac000 fffff880`045a6000 fffff880`045ab610 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ade630
fffff880`10518630 ??              ???

SYMBOL_NAME:  nvlddmkm+ade630

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[taker42]

Thx for replying!

Will keep an lookout to find out what's the exact error code.

Hardware is a little over 2 years old. Temperatures according to speccy

Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 760 @ 2.80GHz 74 °C
Lynnfield 45nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
MSI P55-GD85 (MS-7585) (CPU1) 63 °C
Graphics
SyncMaster (1920x1080@60Hz)
1023MB GeForce GTX 460 (MSI) 64 °C
Hard Drives
932GB SAMSUNG HD103SJ ATA Device (SATA) 40 °C
112GB KINGSTON SVP200S3120G SCSI Disk Device (SSD) 38 °C

Link for speccy here http://speccy.piriform.com/results/v6WZ2cMD7LrHD8gQsIk2xz2


It might be a bit on the high side but the case is only air cooled and I don't use aftermarket coolers. That said, these temps are pretty average for my comp.

 

[koolkat77]

Those celsius is definitely too high, at least to me. And they would cause computer crashes.

If you are overclocking any hardware, STOP. Reset any changed values back to default.

If there's no overclocking done, get a cooler for your computer.

 

[taker42]

No OC at all. So high temps are the cause?

 

[koolkat77]

I'm sure they are. Is this a new computer? Is it under its warranty?

 

[taker42]

Ok will monitor temps and get a good cooler. Think I will get one more fan too.

 

[koolkat77]

Thanks for the update. Hope all goes well.

 

[taker42]

Hey just want to post an update. Got myself a CM Hyper T4 and 1 more fan blowing from the bottom of the case. CPU temp is ard 40 degrees Celsius while idling and goes to 50+ while gaming. Graphic cards temp are also around this range. Currently my fans configuration is side, btm and front blowing air in while back and top is blowing air out. Any comments?

 

[Britton30]

Temps are good and your fan arrangement give you a positive case pressure and that's good as well. Use it normally and see how it runs.