Solved BSOD while gaming.

KremmenDK · Apr 6, 2013

Hello.

I have attached my SF folder.

For a while now i have been getting repeating BSOD's when playing games like Battlefield 3 and Arma 2. The problem has been getting worse, so i have tried some different things, but without a succesful result.
Things i have tried:

Swap out the RAM
Swap out the graphics card
Updated drivers for graphics card and sound card
Installing a sound card
Disabling onboard sound in BIOS
Reinstalling the games
Updating punkbuster

The latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1030

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000178
BCP2: 0000000000000006
BCP3: 0000000000000001
BCP4: FFFFF8800814AE71
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040613-17191-01.dmp
C:\Users\Christian\AppData\Local\Temp\WER-62681-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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So far nothing have worked. Any help is greatly appreciated.

KremmenDK

VistaKing · Apr 6, 2013

Code:

*******************************************************************************
*                                                                                                                                           *
*                        Bugcheck Analysis                                                                                           *
*                                                                                                                                           *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800785bcd4, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003111100
GetUlongFromAddress: unable to read from fffff800031111c0
 0000000000000008 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
HIDCLASS!HidpInterruptReadComplete+2dc
fffff880`0785bcd4 8a8424a0000000  mov     al,byte ptr [rsp+0A0h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME: [COLOR="Red"] bf3.exe[/COLOR]

That is caused by your Battlefield 3 game. Might want to reinstall it.

Code:

FOLLOWUP_IP: 
HIDCLASS!HidpInterruptReadComplete+2dc
fffff880`0785bcd4 8a8424a0000000  mov     al,byte ptr [rsp+0A0h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HIDCLASS!HidpInterruptReadComplete+2dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  [COLOR="Red"]HIDCLASS.SYS[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0xD1_HIDCLASS!HidpInterruptReadComplete+2dc

BUCKET_ID:  X64_0xD1_HIDCLASS!HidpInterruptReadComplete+2dc

Followup: MachineOwner

Update your USB drivers .

Code:

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+b7e71
fffff880`0814ae71 ff4140          inc     dword ptr [rcx+40h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+b7e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  [COLOR="Red"]nvlddmkm.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+b7e71

BUCKET_ID:  X64_0xD1_nvlddmkm+b7e71

Followup: MachineOwner

Update your Nvidia Video Card driver.

Download

Noticed you have Daemon Tools . Remove that by using Control Panel Once done remove the SPTD.sys DRIVER

Click the Download button below to download the removal for SPTD.sys

Download

Click on Uninstall if its greyed out then the stpd.sys file has been removed with the Uninstallation.

You will also want to Update Firefox.

KremmenDK · Apr 6, 2013

Thanks for the reply.

I am in the process of reinstalling Battlefield 3, and my graphics card driver. I have also removed Daemon tools now.
When i ran the SPTD (un)installer you linked, the sptd.sys was not installed on my PC, so i could of course not uninstall it

Can you tell me how to update my USB drivers? I couldn't find anything on the ASUS website.

Thanks in advance.

VistaKing · Apr 6, 2013

What is the entire model of your motherboard?

If the SPTD.sys was greyed out that means it was removed. In the uninstall of Daemon Tools.

KremmenDK · Apr 6, 2013

My motherboard is the ASUS P5Q-E.

The SPTD.sys is greyed out, i only have the options to install it now, not uninstalling it.

Arc · Apr 6, 2013

The BSOD is caused by Creative Hardware Abstract Layer Driver.

Code:

fffff880`0b4294f8  fffff880`0c6f15a0Unable to load image \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=ha10kx2k.sys"]ha10kx2k.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for[URL="http://www.carrona.org/drivers/driver.php?id=ha10kx2k.sys"] ha10kx2k.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=ha10kx2k.sys"]ha10kx2k.sys[/URL]
 ha10kx2k+0xd25a0

And that is very old.

Code:

fffff880`0c61f000 fffff880`0c7d8000   ha10kx2k T (no symbols)           
    Loaded symbol image file: ha10kx2k.sys
    Image path: \SystemRoot\system32\drivers\ha10kx2k.sys
[COLOR=Red]    Image name: ha10kx2k.sys
    Timestamp:        Mon Apr 09 18:38:15 2007 [/COLOR](461A3ABF)
    CheckSum:         00154A9A
    ImageSize:        001B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Creative Worldwide Support.

Nvidia display driver is also crashing there.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {178, 6, 1, fffff8800814ae71}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+b7e71 )

Followup: MachineOwner
---------

Update to 314.22 WHQL. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Also http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html, take both the stress test and memory test. I guess the card is old?

Do some general USB related troubleshooting. For the ports, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Stop overclocking. USE the CPU,GPU and RAM at their default.

Information about the motherboard:

Code:

BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P5Q-E
BaseBoardVersion = Rev 1.xx

No recent BIOS updates.

VistaKing · Apr 6, 2013

Usb drivers

Click on the attachment

KremmenDK · Apr 6, 2013

Thanks for the reply Arc and VistaKing.

I can't seem to find an newer driver, than the one i got (on creative's website). The soundcard is pretty old, but i suspected it could be my onboard sound card that caused the BSOD's, so that's why i installed the external Creative Audigy 2 soundcard (which i can't find newer drivers for). I found and installed Creative ALchemy, is this the one?

I have now updated my graphics card driver to 314.22 WHQL. Daemon tools and SPTD have been uninstalled.
My card is not that old, i bought it a couple of months ago.

I tested my card with OCCT, got no errors (i think). The logs are attached to this post.

I uninstalled some of the USB drivers, but then my mouse and keyboard didn't work, and i had to restart my computer manually. I have attached a screenshot of my USB/device manager.

I have disabled USB Selective Suspend.

The only things i have in my USB ports are my mouse + keyboard.

You say stop overclocking. I don't believe my computer is? Or can you see it is in the files?

I ran the installer VistaKing sent me, the AsusSetup.exe. I believe this is the right one?

I will now test the modifications, see if they have helped anything. So far thanks for your replies.

VistaKing · Apr 6, 2013

The file I supplied is your chipset drivers which also control your USB ports on the motherboard .

KremmenDK · Apr 6, 2013

Tried testing in Battlefield 3, it crashes to BSOD after 13 minutes of gameplay this time around. I have attached the new dump file.

I have no clue what is going on

.

Arc · Apr 7, 2013

From the crash dump:

Code:

  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
   
  Use !analyze -v to get detailed debugging information.
   
  BugCheck 1E, {0, 0, 0, 0}
   
  Probably caused by : [COLOR=Red]hidusb.sys[/COLOR] ( hidusb!HumReadCompletion+bb )
   
  Followup: MachineOwner
  ---------

This is your USB input device controller driver. Keyboard and mouse.

Keyboard:

Mouse:

As a test, you may change the Keyboard and mouse. Also, if the keyboard and mouse are using any third party driver, update those.

KremmenDK · Apr 7, 2013

I have a pretty old keyboard (Logitech Cordless Access Keyboard Support + Downloads: Cordless Access Keyboard - Logitech) So no drivers for Windows 7.

I have updated my mouse driver/program, it's a Logitech G700 mouse.

I will now try testing with a different keyboard. Is there anything else i can do?

Arc · Apr 7, 2013

Apparently it is the only thing that I can suggest based on the latest crash dump.

Let us know how it works after implementing these changes.

KremmenDK · Apr 7, 2013

Well it crashed again, playing Battlefield ):

I used another keyboard + drivers and it BSOD'ed 2 times.

I have attached the new dump files.

Arc · Apr 7, 2013

It makes me feel that the situation is critical.

Here are your latest three crashes .....

Code:

BugCheck 7F, {8, 80050031, 406f8, fffff8000320c478}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Another one .....

Code:

BugCheck D1, {fffff500086aa302, 2, 0, fffff8800785644d}

Probably caused by : hardware ( hidusb!HumReadReport+fd )

Followup: MachineOwner
---------

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes: Device driver
See what is interesting, it still locates Hidusb, and the hardware; not the hardware driver.

Another one ....

Code:

[URL="http://www.carrona.org/bsodindx.html#0x0000001E"]BugCheck 1E[/URL], {0, 0, 0, 0}

Probably caused by : hidusb.sys ( hidusb!HumReadCompletion+bb )

Followup: MachineOwner
---------

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

So it easily appears that the BIOS needs to be updated ..... as BIOS is the probable cause of crash for the cases. The BIOS is very old as it is appearing.

Code:

BiosVersion = 2101   
BiosReleaseDate = [COLOR=Red]04/06/2009[/COLOR]

And here is the info about the motherboard.

Code:

BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P5Q-E
BaseBoardVersion = Rev 1.xx

Neither BIOS nor chipset, no updates are available. Difficult to overcome the HIDCLASS.sys error in such a case.

But it also appears that your license is a OEM one. If you change the motherboard, the license will lapse.

So, do some other tests at first.

1. Stop overclocking.

2. Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

3. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

4. Stress test the CPU.
Hardware - Stress Test With Prime95

5. http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

If the situation remains unchanged ...... it will go on the motherboard.

KremmenDK · Apr 7, 2013

Thanks for the reply.

I had a friend install the OS and hardware, the machine have only been running 1 week with the new OS and HDD. But my computer did already BSOD, even before i got my new disc and OS.

Are you saying my PC is overclocked? If it is, can i just reset the BIOS to factory default to get rid of the overclocking?

I have tested my old RAM several times with Memtest, no errors. I have just fitted new RAM yesterday (borrowed) and this RAM have also been tested. Still crashes.

I tested my GPU (MSI GTX 570) with OCCT yesterday, and FurMark in the past, no errors. I also tried using my friends GPU yesterday (ASUS GTX 560 Ti). GPU temperature at a max of 74-75 Celsius, on my card. Still crashes.

I am in the process of testing my CPU with Prime95. CPU temperature at a max of 70-76 Celsius.

As i said, i just got a new HDD and OS, so i highly doubt a clean install will work (i also crashed/bsod'ed before i got the hdd and os).

Will post result of Prime95 when it has finished (tut said about 2 hours of torture testing)

I thank you for the time you put into helping me, hopefully we can get to the bottom of this, it's pretty frustrating

Arc · Apr 7, 2013

I can understand your frustration.

Your CPU is slightly overclocked, as I have noticed. So there is a chance of the other hardware elements are overclocked, too. Reset the BIOS back to default, as a try.

But in such a situation, I am guessing that the motherboard might be failing. Difficult to give any verdict on it. I am asking for some more opinions on it.

essenbe · Apr 7, 2013

When you ran memtest did you run it for 8 passes? Tere are 9-10 tests in each pass. So, tests are not passes. 8 passes will usually take 6-8 hours, so it is best run overnight. If you get errors, you can stop the test at that point.
Also, do you monitor temps while gaming. MSI's Afterburner is a good program to use for monitoring. Also, can you look in bios at the hardware monitor and tell me the values for the +3.3V, +5V and +12V.

Also, I would strongly suggest you to use an anti virus program. Install MSE from Microsoft and run a full sacn. Also, next time you play BF3, try lowering your graphics settings and see if that helps.

Arc said you are slightly overclocked. look at your ram package for the frequency, timings and voltage. If you don't have the package, it will be on a sticker on your ram. Also in bios, see what your sata controller is set to (IDE or AHCI). In bios set optimized defaults, then set the sata controller to what it is now, set the ram to the manufacturer's timings (just the first 4), frequency and voltage. set them manually. Then set the boot order. save and exit.

If you don't already have it, download and install CPUz, and post screenshots of the mainboard, memory and spd tabs. On the spd tab if the page is blank, go to the next dimm slot with the drop down box in the upper left corner of the spd page. There is one for each dimm slot.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

KremmenDK · Apr 10, 2013

Since my last post, i have bought a new Zalman case and applied new thermal paste to my CPU and NB/SB.

Beyond that, i have reinstalled all drivers, removed bad windows updates, reinstalled punkbuster, general fixes for battlefield and so on.

So far it runs smooth as butter, and i have not crashed since these changes.

I will never know what caused those freezes and BSOD's, but i consider this solved.

Thanks to VistaKing, Arc and essenbe for being very helpful to a new guy on the forums.

essenbe · Apr 10, 2013

I'm glad to hear you are running well. Thanks for letting us know. If you have further problems, we'll be right here.

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