Solved BSOD While on Skype usually.

[Ka6Scope]

I don't remember if it's happened at other times, but the last 3 times have been while I was on Slype in a call, after 3 or more hours into the call.

Here is the minidump.

 

[koolkat77]

There are no new dump files.
And please grab all files next time.

 

[Ka6Scope]

Hmm, that is weird. I guess they didn't produce dump files. I went ahead and grabbed all the files. These are the only ones that actually contain anything. The others don't have anything in them. the SF diagnostic tool keeps getting caught up at a certain point saying that windows/dxdialg doesn't exist. I click continue but then it hangs on that point in the progress bar forever.

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[Ka6Scope]

Here they are.

 

[Ka6Scope]

Oops, forgot this one.

 

[koolkat77]

They're both corrupted.

Anyway, please configure the system for small memory dumps following this tutorial:
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Do you get blue screens in safe mode?

Have you made any recent hardware or software changes?

 

[Ka6Scope]

My computer is already setup to give small memory dumps after BSOD. All the options are ticked correctly as shown in the tutorial.

I haven't booted in safe mode due to the very particular and infrequent nature of the BSODs.

I recently added a USB 3.0 PCI-e card into my top PCI-e slot. My sound card was there, which I relocated to a different PCI-e slot (I liked the arrangement better that way).

 

[koolkat77]

Ok.

Does your PC BSOD only on skype or at other times as well?

 

[Ka6Scope]

I can only remember it happening three times and yes, all three were when I was on Skype.

 

[koolkat77]

Alright.. I guess we just have to wait for one now. And hopefully we get the dump file this time.

What antivirus do you use?

 

[Ka6Scope]

Norton.

 

[koolkat77]

OK, please update the thread when you get a BSOD

 

[Ka6Scope]

Update: Got about 4 BSOD since last post.

Oddly, none of them while I was on Skype.

2 of them were while I was streaming, and it gave me no sort of error message on the BSOD, and got stuck on creating crashdump file, forcing me to hard reset.

The other 2 happened while I was trying to get my Blackmagic Intensity Shuttle to work. It uses the USB 3 card I installed. It worked fine before, but the capture has been giving me issues for a while.

The PC only created dumps for the 2 blackmagic related BSODs. Im assuming its a driver issue. The others though, I have no idea. Here are the dumps.

 

[koolkat77]

BSOD while streaming? Doesn't that increase Network traffic? I guess it does..And Antivirus apps for example Norton & McAfee cause BSOD-s.

Anyway, the BSOD seems to be caused by Blackmagic itself.

See if this thread is of any help: Intensity Shuttle Problem.

BSOD BUGCHECK SUMMARY

****************************************************************************************
Loading Dump File [C:\Users\Yusra\Downloads\012813-13572-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 15:16:59.136
*** WARNING: Unable to verify timestamp for BlackmagicUsbIO.sys
*** ERROR: Module load completed but symbols could not be loaded for BlackmagicUsbIO.sys
Probably caused by : BlackmagicUsbIO.sys ( BlackmagicUsbIO+276e )
BugCheck D1, {2800000071, 2, 0, fffff8800989476e}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Usual causes:   Device driver
Arguments:
Arg1: 0000002800000071, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800989476e, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  XSplit.Core.ex
FAILURE_BUCKET_ID:  X64_0xD1_BlackmagicUsbIO+276e
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
****************************************************************************************
Loading Dump File [C:\Users\Yusra\Downloads\012613-17409-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:02:35.036
*** WARNING: Unable to verify timestamp for BlackmagicUsbIO.sys
*** ERROR: Module load completed but symbols could not be loaded for BlackmagicUsbIO.sys
Probably caused by : BlackmagicUsbIO.sys ( BlackmagicUsbIO+276e )
BugCheck D1, {2800000071, 2, 0, fffff880085c976e}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Usual causes:   Device driver
Arguments:
Arg1: 0000002800000071, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880085c976e, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  XSplit.Core.ex
FAILURE_BUCKET_ID:  X64_0xD1_BlackmagicUsbIO+276e
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
lmvm BlackmagicUsbIO
start             end                 module name
fffff880`085c7000 fffff880`085f7000   BlackmagicUsbIO T (no symbols)           
    Loaded symbol image file: BlackmagicUsbIO.sys
    Image path: BlackmagicUsbIO.sys
    Image name: BlackmagicUsbIO.sys
    Timestamp:        Tue Jan 22 08:07:40 2013 (50FDF46C)
    CheckSum:         00036C81
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
fffff880`033fc398  fffff880`084d2681*** WARNING: Unable to verify timestamp for deckavs.sys
*** ERROR: Module load completed but symbols could not be loaded for deckavs.sys
 deckavs+0x1681
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[Ka6Scope]

Ok, followed the instructions in that thread for fixing the specific error that caused the Blackmagic BSOD. Hopefully it's fixed.

I also ran a system check, and a disk check on both drives. I also removed all start up items except for antivirus.

No further BSOD-s yet, but I will let you know once I stream again or use the blackmagic.

 

[koolkat77]

Keep us posted.

 

[Ka6Scope]

I've had another blue screen..same thing happens, it gets stuck on the BSOD saying its initializing disk for dump. I left it there for 20 mins and nothing happened, so I had to hard reset. I took a picture of it with the error code.

 

[koolkat77]

F4 is a storage related crash. Do you have a SSD?

 

[Ka6Scope]

Yes, my boot drive is an SSD.