BSOD while playing Diablo 3 or using other programs

Sinister986 · Feb 7, 2015

Hello everyone,

I have a cyberpower custom build that has been intermittently acting up for some time now. Random BSOD and crashes every 30 minutes or so. I have had it assessed at best buy/ tiger direct all with no apparent problems but the issues persist even after having done clean OS installs.

This is the most recent BSOD I have experienced but I get all sorts of them.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F2328C0
BCP3: FFFFFA800F232BA0
BCP4: FFFFF800035D4500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020715-4804-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-9188-0.sysdata.xml

Thanks in advance for the help guys!

Sinister986 · Feb 8, 2015

Update: Now the crashes have extended into just about every program, even non-stressing events such as internet browsing or checking email.

Most recent BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F38FB30
BCP3: FFFFFA800F38FE10
BCP4: FFFFF8000357B500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020815-5382-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-8704-0.sysdata.xml

Please Help! Thanks

koolkat77 · Feb 9, 2015

Welcome to the forum.

This error is usually a hard drive or storage related.

Make sure the firmware for your SSD is up to date.

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\OWNER-PC-Sun_02_08_2015_155240_86\020815-5382-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03200000 PsLoadedModuleList = 0xfffff800`03443890
Debug session time: Mon Feb  9 02:48:21.515 2015 (UTC + 6:00)
System Uptime: 0 days 0:00:47.389
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800f38fb30, fffffa800f38fe10, fffff8000357b500}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800f38fb30, Terminating object
Arg3: fffffa800f38fe10, Process image file name
Arg4: fffff8000357b500, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa800f38fb30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

STACK_TEXT:  
fffff880`0b26de38 fffff800`03604142 : 00000000`000000f4 00000000`00000003 fffffa80`0f38fb30 fffffa80`0f38fe10 : nt!KeBugCheckEx
fffff880`0b26de40 fffff800`035af13b : ffffffff`ffffffff fffffa80`0de20b50 fffffa80`0f38fb30 fffffa80`0f38fb30 : nt!PspCatchCriticalBreak+0x92
fffff880`0b26de80 fffff800`0352f894 : ffffffff`ffffffff 00000000`00000001 fffffa80`0f38fb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`0b26ded0 fffff800`03276113 : fffffa80`0f38fb30 fffff800`c0000005 fffffa80`0de20b50 00000000`00aa0680 : nt!NtTerminateProcess+0xf4
fffff880`0b26df50 fffff800`032726d0 : fffff800`032c1b0f fffff880`0b26ea38 fffff880`0b26e790 fffff880`0b26eae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0b26e0e8 fffff800`032c1b0f : fffff880`0b26ea38 fffff880`0b26e790 fffff880`0b26eae0 00000000`00aa2190 : nt!KiServiceLinkage
fffff880`0b26e0f0 fffff800`03276502 : fffff880`0b26ea38 00000000`000713b8 fffff880`0b26eae0 00000000`00aa1c68 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`0b26e900 fffff800`0327507a : 00000000`00000001 00000000`00aa0d98 00000000`00000001 00000000`000713b8 : nt!KiExceptionDispatch+0xc2
fffff880`0b26eae0 00000000`76e98e5d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00aa0da0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e98e5d


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xf4_c0000005_image_csrss.exe

FAILURE_ID_HASH:  {92bd9bcd-069a-8a82-1b78-cb81a61ff626}

Followup: MachineOwner
---------

Clean boot

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the rb:
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

Hard Drive Diagnostics

Double click and open my computer.
Right click on desired drive and hit properties.
Click on tools tab and Check now.

Read complete instructions on the tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Other Tests:

Sinister986 · Feb 9, 2015

Still unstable

Firmware is up to date, and both the sfc /scannow and the disk check came back with no errors found. I also disabled all programs aside from my antivirus at startup.

However after rebooting the computer and just watching it for a minute with no action this blue screen occured:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800F00EB30
BCP3: FFFFFA800F00EE10
BCP4: FFFFF8000358E500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020915-5101-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-8814-1.sysdata.xml

I even ran memtest86+ on the off chance it was memory related and no problems there either.

Thanks again

BSOD while playing Diablo 3 or using other programs

Sinister986

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Sinister986

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koolkat77

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Sinister986

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