BSOD while playing Dota 2

[kevtk]

hello, I have been having BSOD crashes ingame while on Dota 2. Here is the zip file uploaded, thanks

 

[Arc]

Hi kevtk.

There are multiple issues.

One is the failing WiFi.

>[ 16, 2]   0  0 fffffa8009a5a050 00000000 00000000-00000000    
          [COLOR=Red]Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64[/COLOR]
            Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa8009c08c70 00000000 fffff800034d0210-fffffa800c95cd40 Success Error Cancel pending
          [COLOR=Red] \Driver\vwifibus    nt!PopSystemIrpCompletion[/COLOR]
            Args: 00015400 00000000 00000005 00000003

And the driver is old.

    Image name: NETwNs64.sys
[COLOR=Red]    Timestamp:        Sun Sep 18 14:56:48 2011[/COLOR] (4E75B958)

It is apparent that an update to the driver is supposed to fix the issue. Download and install Intel® PROSet/Wireless Software and Drivers for Windows 7 which works for your device Intel® Centrino® Wireless-N + WiMAX 6150.

The other fold of the issue is display/graphics.

BugCheck 116, {fffffa800ddf2010, fffff8800f3c051c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=Red]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+91951c )

Followup: MachineOwner
---------

Uninstall the installed latest version of the display driver using Display Driver Uninstaller and then install 340.52 WHQL only.

Let us know the results.

 

[kevtk]

Hello Arc,

Thanks so much for replying I am trying out the steps and so far the general speed of my computer has increased noticeably... After I'm done I'll try out a few games and let you know

 

[kevtk]

Hello,

I played a round and still got a blue screen crash. On the bright side, my laptop's performance improved. Any more suggestions or dmp files?

 

[Arc]

Hello,

I played a round and still got a blue screen crash. On the bright side, my laptop's performance improved. Any more suggestions or dmp files?

Where it is?

 

[kevtk]

I don't know how to obtain dmp files... I've seen BSOD threads that require it. The crashes still continue =/ What are some other files you may need? If you can instruct me on getting those files, that would help as well too.

 

[kevtk]

Hi,

I also noticed that my laptop doesn't crash when I play without the NVIDIA driver... It does lag quite a bit. Maybe there's an old driver that fits well?

 

[Arc]

I don't know how to obtain dmp files... I've seen BSOD threads that require it. The crashes still continue =/ What are some other files you may need? If you can instruct me on getting those files, that would help as well too.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[kevtk]

Hello,

I attached the dmp files as instructed. Hope it helps!

 

[Arc]

View attachment 337136

According to the zip you havent got any further BSOD.

IMHO we are having a communication gap here. Describe us the present situation, in a brief but elaborated, covering all the aspects.

 

[kevtk]

Oh, yeah as I mentioned before, my laptop doesn't crash when I play with the NVIDIA driver uninstalled... But with almost any NVIDIA driver, my laptop crashes. There's probably no crash reports because I haven't played a game ever since that one test game. Should I play a round with the NVIDIA driver installed, get a crash, and resend the dmp files?

 

[Arc]

Should I play a round with the NVIDIA driver installed, get a crash, and resend the dmp files?

Yes, that will be sound plan.

After checking the dump, we may suggest you to use another driver version and try to recreate the BSOD, just to understand the situation.

OK?

 

[kevtk]

Hi,

The BSOD crashes seem to have reduced quite a bit but I still got it. Here are the files

 

[Arc]

As good as what I said in post #10, mate. There is no further crash dumps.

View attachment 337200

 

[kevtk]

But it did crash.... I followed the exact steps given. Is my laptop not recording or saving the dump files after a crash?

 

[Arc]

When it recorded a BSOD a few days ago, then there is no reason that it will stop recording the dumps all of a sudden.

Are you sure that the crash was a BSOD, or it was just an abnormal shutdown, or appcrash?

 

[kevtk]

Yeah I'm sure it was a BSOD... I'm following the Seven Forums instructions on how to turn on Windows to collect the dumps files. Do you need Kernal memory dump files or minidump files?

 

[Arc]

Minidumps are OK.

 

[kevtk]

Okay, I played until my laptop crashed. Hopefully I have the dump files. I can't even tell actually...Here's the zip

 

[Arc]

So it is BSODing with 340.52 WHQL installed, too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Let us know the results.
________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cbdb010, fffff8800f4247a0, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a57a0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800cbdb010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f4247a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9a57a0
fffff880`0f4247a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f2f96a0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02ab8a48 fffff880`04b53134 : 00000000`00000116 fffffa80`0cbdb010 fffff880`0f4247a0 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02ab8a50 fffff880`04b26867 : fffff880`0f4247a0 fffffa80`0c1dd000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ab8a90 fffff880`04b52f43 : fffffa80`ffffd846 00000000`00000000 fffffa80`0cbdb010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ab8b40 fffff880`04a3803d : fffffa80`07651bb0 00000000`00000080 00000000`00000000 fffffa80`0c129410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02ab8bc0 fffff800`0376d73a : 00000000`031f69fc fffffa80`0b932b50 fffffa80`069a0990 fffffa80`0b932b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02ab8c00 fffff800`034c28e6 : fffff880`037d7180 fffffa80`0b932b50 fffff880`037e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02ab8c40 00000000`00000000 : fffff880`02ab9000 fffff880`02ab3000 fffff880`02ab8460 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9a57a0
fffff880`0f4247a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f2f96a0)]

SYMBOL_NAME:  nvlddmkm+9a57a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53b4446a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0ea7f000 fffff880`0f70d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4