BSOD while playing, error 0x124 +hal.dll (hal+0x12A3B)

[Alex0021]

Hello there,

Since some time now i'm getting some BOSD while playing.
I checked the temperature while playing, everything is stable, however the crashes are totally random.

Some day i can play 3 hours to "big games" it will be fine, another day the computer can crash while watching a streaming.

Last year my graphic card burned, my issues started from there, however i changed the ram/graphic card and power supply, i'm still getting the crashed.

My understanding of computers is too limited to confirm my guess here, i think that the CPU or mother card has an issue, however, i have no way to confirm that.

Do you have any idea of how to confirm or found the issue?
I have already check the ram and i got nothing.

I just got a result from Whocrashed

On Wed 6/17/2015 4:58:13 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\061615-4508-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008C6B028, 0xFF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


Thanks a lot!
Alexis.

 

[Hacb]

hal.dll is a file associated with the hardware of your PC, the report mentions the possibility of overheating, download speccy and check your internal temperature as you use your computer normally and get back to me.

 

[Alex0021]

Hi Hacb,

Thanks for your reply.

Please find the results below:

While doing nothing:
CPU:40°
Motherboard:28°
Graphic card:27°

While playing:
CPU:60°
Motherboard:28°
Graphic card:38°

More info about the components:


Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i5 4670K @ 3.40GHz 59 °C
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 801MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. Z87-A (SOCKET 1150) 28 °C
Graphics
19W_LCD_TV (1366x768@30Hz)
2047MB NVIDIA GeForce GTX 760 (ASUStek Computer Inc) 33 °C
Storage
476GB ATA M4-CT512M4SSD2 SCSI Disk Device (SSD)
Optical Drives
TSSTcorp CDDVDW SH-S223F SCSI CdRom Device
DiscSoft Virtual SCSI CdRom Device
Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)


Thanks for your help here.

 

[Hacb]

It would seem that there is some overheating happening, double check that your fan or cooling system is working properly, the best method for this is to have a look inside at the fan to see if it isworking properly

 

[Alex0021]

I will have a look tonight and try to add more fans if necessary.
Thanks Hacb.

 

[Alex0021]

Hello,

I would like to up this post again as the issue wasn't fixed at the time, even with more fans, but i didn't have time to confirm as i was too busy at the time.

I used the dm log collector and attached the report, if someone don't mind having a quick look at this file.

Thanks in advance for your help.
Alex.