Solved BSOD while playing minecraft, running vent, and itunes

[socrgy9]

not sure what happened. i was on ventrilo, playing music in itunes, and playing minecraft all at the same time. my buddy had just told me about some kind of file update for minecraft i should do because since i've been on today (~1hour) minecraft would freeze for a split second, and then continue. it happened 3 or 4 times, then the bsod.

system specs are up to date. new SSD 1 month ago, system build as a whole is ~6months old to ~3years some parts.

files included as per BSOD posting instructions

 

[writhziden]

Analysis:

It is difficult to find patterns with only one .dmp file. Your .dmp files indicates RTKVHD64.sys which is your Realtek High Definition Audio Function Driver. Update it and see if it resolves your problem. You should update it from your motherboard support site.​

 

[socrgy9]

ok will do. thanks!

 

[socrgy9]

ok well, it happened again today. this time i was not playing minecraft. i had 1 or 2 videos open in google chrome on youtube, i think my microsoft outlook email was open and i had just opened 2 new facebook tabs in chrome as well.

files attached, system specs up to date

 

[writhziden]

Analysis:

Your one crash points to memory problems or driver conflicts.

• If you are overclocking any hardware, please stop.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.
  
  
• An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
  
  a. Backup your system and user files
  b. Create a system restore point
  c. If you do not have a Windows 7 DVD, Create a system repair disc
  d. In Windows 7:

  • Click the Start Menu
  • Type verifier in Search programs and files (do not hit enter)
  • Right click verifier and click Run as administrator
  • Put a tick in Create custom settings (for code developers) and click next
  • Put a tick in Select individual settings from a full list and click next
  • Set up the individual settings as in the image and click next
    View attachment 220031
  • Put a tick in Select driver names from a list
  • Put a tick next to all non-Microsoft drivers.
  • Click Finish.
  • Restart your computer.

  
  If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using http://www.sevenforums.com/tutorials/700-system-restore.html OPTION TWO.
  
  If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.​
  The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
  
  When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
  verifier /reset​
  -> Restart your computer.

 

[socrgy9]

i will get on those steps as soon as i can. however, it may be a while because i am not currently at home. ill be back home on monday and will start asap. thanks for the response.

just a thought...in a long and often times confusing thread: http://www.sevenforums.com/hardware-devices/215143-my-ram-running-right-speed-5.html

i was trying to figure out ram questions that ended up just not really being relevant. however, i did find that i have the RB-C3 revision to my processor. after that thread i stepped my memory down from 1600 clock speed to 1333. i started playing minecraft, found out its somewhat ram heavy, so i thought i might as well give my ram a try back at 1600 speeds. my 2 ram sticks run stock at 1600 speeds. since this i have had 2 bsods.

originally i had 4 sticks of ram in my build 3 years ago. the other 2 sticks were just leftovers from a pre-built computer i used to have. they apparently run stock at 1333 and i never knew this. so i guess my ram has been running fine at lower clock speeds all this time, until i realized it and took out the 2 slow crappy rams and tried running just the 2 faster rams. only then have i had bsod troubles.

i'll go ahead now and step the ram back down to 1333 and see how it goes until i am able to get home next week.

 

[writhziden]

The AMD Phenom II series of processors cannot run 1600 RAM reliably. It is only designed up to 1333 DDR3. You can tweak BIOS settings to make it run at 1600, but that may damage the processor, the RAM, the motherboard, and possibly even the power supply. Best to leave things so they are compatible with the AMD Phenom II processor. Further reading:

AMD Phenom

System Building and Compatibility

AMD Memory for Systems​

 

[socrgy9]

ah, ok thanks! good info

 

[writhziden]

You're welcome. Let us know whether the RAM running at 1333 resolves the crashes you got with it at 1600.

 

[socrgy9]

i think it would be safe to say putting my ram back to 1333 speeds solved the problem. i've played numerous games and done other tasks and have had no other BSODs since the original 2.

 

[writhziden]

Great news! Thanks for posting back, and I am very happy to see it solved!!