BSOD While playing Multiple Games

[kardius]

Hi.

I've been having issues with a computer I've built recently. Whenever I play games like WoW, Killing Floor, and now Diablo 3... I'll be able to play for awhile, but maybe after 30min to an Hour my computer will just crash. Black Screen on monitors, sounds coming from speakers (no music continues normally. It's more like the last sound going "ErerrrrrrRGghhhhh" lol). No blue screens or anything.

Now... I originally thought it could be a GPU issue. But i've already RMA'ed one card, and gotten a new one. This one has run pretty well so far. But I don't know. I'd feel awkward RMAing another card.

I've performed Stress tests on both my CPU and RAM for at least 4hours on each with no errors coming up for either.

SO I am kind of stumped. I was reading "BSOD while playing games" and thought my issue was a bit similar.

I went through the steps that writhziden had posted in that thread. Disk Check - I had no errors on any of my drives. SFC - I had ran that before a few times. And finally the Verifier, which caused my system to crash in regular start-up. But it was fine in safe mode.

SO yea... I'm looking for any help that might help me resolve my issue with black screening while playing games.

Windows 7 . . .
- 64 Bit Ultimate OEM
- i5 2500k -CPU
- ASUS P8z68-V/hen3 -Motherboard
- Radeon HD 7870 -GPU
- Corsair Professional 850w PSU

Computer is about 2months old now. I sunk a lot of money into it... I just want the darn thing to work properly.

Zip included is following what was requested from Sticky.

Thank You for your time.

 

[zigzag3143]

Related to kernexplorer.sys ad-aware security program from Lavasoft. Remove it and replace with MSE

Microsoft Security Essentials - Free Antivirus for Windows

 

[kardius]

I originally had MSE... And thought that it was causing the issue. I'm using Avast atm. But I uninstalled as suggested. I'll post back with results as they come.

Thank you.

 

[zigzag3143]

I originally had MSE... And thought that it was causing the issue. I'm using Avast atm. But I uninstalled as suggested. I'll post back with results as they come.

Thank you.

Good luck.

 

[kardius]

I just had another crash when starting up Diablo 3 and getting into character select screen.

 

[kardius]

The problem still persists. I've had another crash while playing Diablo 3. What's worse is it happened while I was playing in windowed mode as well. :'( I was hoping it'd be a fullscreen only issue. -.-;

 

[zigzag3143]

I just had another crash when starting up Diablo 3 and getting into character select screen.

And the DMPS are where?

 

[zigzag3143]

The problem still persists. I've had another crash while playing Diablo 3. What's worse is it happened while I was playing in windowed mode as well. :'( I was hoping it'd be a fullscreen only issue. -.-;

and these DMPS are where?

 

[kardius]

None are being created. It's just the same 3 I have from when I was running Verifier.

I'm not getting any blue screen dumps or anything when my computer crashes.

Edit:
I'm not seeing any new .dmps in the C:\Windows\Minidump location.

 

[kardius]

Not sure if anything changed... But I re-did the Dmp + perfmon.

 

[zigzag3143]

Not sure if anything changed... But I re-did the Dmp + perfmon.

How could anything change. These are the same DMPs I did from before.

 

[kardius]

I thought so. Do i need to run verifier again?

No reports are getting dumped when i crash from games.

Edit:
Sorry, If I am coming off ungrateful or anything. I'm just confused as to what to do when no new dumps are being created from the crashes.

 

[zigzag3143]

I thought so. Do i need to run verifier again?

No reports are getting dumped when i crash from games.

Edit:
Sorry, If I am coming off ungrateful or anything. I'm just confused as to what to do when no new dumps are being created from the crashes.

No worries Kardius. We have all been there

Yes you do need to run verifier.

 

[kardius]

Thanks for helping me out Zigzag. I appreciate the effort!

I'm at work at the moment, but when I get home I'll start up the process again and produce another 3 dmps. Should I run chkdsk and SFC Scans again? Or just go straight to Verifier?

 

[zigzag3143]

Thanks for helping me out Zigzag. I appreciate the effort!

I'm at work at the moment, but when I get home I'll start up the process again and produce another 3 dmps. Should I run chkdsk and SFC Scans again? Or just go straight to Verifier?

Chkdsk, and SFC are easier. then verifier if you have too

 

[kardius]

Chkdsk, and SFC are easier. then verifier if you have too

Before you posted this, I started up verifier.

I got a BSOD at start-up, right before log-on screen. Started computer back up normally after that, had no issue, and was able to boot up Diablo 3 and play it while verifier was running. When I got notification of your post I turned off verifier, and ran chkdsk (no errors) and sfc (No errors).

In the zip is the new .dmp, with the others (sorry, let me know if you want me to get rid of em.), and the perfmon for today.

I hate only providing one sample for ya to look at, but it didn't crash again at boot like it was yesterday. SO Progress is being made!

Do you think I should turn verifier back on and run my system with it on to see if I can get a game to crash? Me and some friends are planning a game night tonight, So i'm sure it'll happen at some point.

Thank you!

 

[zigzag3143]

Chkdsk, and SFC are easier. then verifier if you have too

Before you posted this, I started up verifier.

I got a BSOD at start-up, right before log-on screen. Started computer back up normally after that, had no issue, and was able to boot up Diablo 3 and play it while verifier was running. When I got notification of your post I turned off verifier, and ran chkdsk (no errors) and sfc (No errors).

In the zip is the new .dmp, with the others (sorry, let me know if you want me to get rid of em.), and the perfmon for today.

I hate only providing one sample for ya to look at, but it didn't crash again at boot like it was yesterday. SO Progress is being made!

Do you think I should turn verifier back on and run my system with it on to see if I can get a game to crash? Me and some friends are planning a game night tonight, So i'm sure it'll happen at some point.

Thank you!

Of the four crashes the first 3 were caused by Kern. The newest one was not run with verifier enabled so it is inconclusive. If you continue to crash my gut feeling says it is your Avast.

If so remove and replace with MSE.


Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

 

[kardius]

OK. I'll drop Avast, never really liked it much anyways, and pick MSE back up. I was weary about MSE, cause I was getting an OOBE error or something another coming up in the event viewer. I know MSE and the OOBE are connected, so that was reason I uninstalled that to begin with.

AFTER I've done all that... Should I run the computer with verifier up for a night to see if I can get a crash while playing Diablo 3? I had two crashes last night with Diablo (Black screens, no dumps made ), BUT i made it the whole night through KF without an Error before that. So either progress is definitely being made, or I got extremely lucky.

I'm a bit confused about how verifier works in a sense. I know it's to help create a crash for blue screen, at least that's my understanding. But would it prevent my computer from black screen crashing, and force a blue screen instead to produce a dmp file?

 

[zigzag3143]

OK. I'll drop Avast, never really liked it much anyways, and pick MSE back up. I was weary about MSE, cause I was getting an OOBE error or something another coming up in the event viewer. I know MSE and the OOBE are connected, so that was reason I uninstalled that to begin with.

AFTER I've done all that... Should I run the computer with verifier up for a night to see if I can get a crash while playing Diablo 3? I had two crashes last night with Diablo (Black screens, no dumps made ), BUT i made it the whole night through KF without an Error before that. So either progress is definitely being made, or I got extremely lucky.

I'm a bit confused about how verifier works in a sense. I know it's to help create a crash for blue screen, at least that's my understanding. But would it prevent my computer from black screen crashing, and force a blue screen instead to produce a dmp file?

Good on Avast.

Run verifier and do whatever it is that tends to crash the machine. WHen it does crash upload the DMPS

Verifier catches (hopefully) a mis behaving driver and writes it to your page file for the next boot then from page file it writes the DMP.

 

[kardius]

Uninstalled Avast, Loaded up MSE, and started up Verifier and started playing diablo 3.

What do I do if it crashes, verifier doesn't catch it, and no dmp is made? =X Cause that just happened. >.<