BSOD while playing video games

[xnomercyx5]

Hi, i have been getting blue screens only while playing video games after about 20-40 min. I have been able to stop them, but to do so i have to set up a huge fan next to my computer.

So i assumed the problem was from overheating. However, i recorded the temperatures with speed fan.

These were the highest temperatures i noticed while playing games just before they give me a BSOD.

GPU:77C
Temp 1:82C
Temp 2:49C
Temp 3:-128C
HDO: 40C
Core:74C

Now i don't know very much about computers but those temperatures dont seem very high for running high graphics video games.

I also wrote down the error on the blue screen.
STOP: 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

Any help would be greatly appreciated as the fan i have to use is very loud and big.

Oh and im running windows 7 64 bit.
I tried to upload the dump files but im a noob. Whenever i try to upload the file it keeps giving me an invalid file error. Again any help at all will be super appreciated as ive been dealing with this problem for a long time.

 

[xnomercyx5]

062311-24694-01.dmp:
Invalid File

Thats the error i get when i try to upload the file.

 

[xnomercyx5]

Ok i figured out how to attach the file

 

[mgorman87]

BSOD doesn't point anything out specifically that is causing the crash. You do have some outdated drivers that could be causing the BSODs.

Also, the maximum rated temps for your CPU are between 55-71°C so your temps are a little high but not too bad.

ASACPI.sys   Sun Mar 27 22:30:36 2005 (42476C4C)

A known BSOD maker in Windows 7. The 2005 version of this driver is known to cause BSOD on Windows 7 systems.
Download the ATK0110 utility from here - ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE.
After you install it browse to C:\windows\system32\drivers and check the properties of ASACPI.sys and make sure it now says 2009.

Update your computer to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

nvlddmkm.sys Fri Jan 07 21:07:22 2011 (4D27C6DA)

Update your Nvidia drivers - Drivers - Download NVIDIA Drivers

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)

Update your Realtek drivers - Realtek

BSOD BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Jun 23 03:34:06.718 2011 (UTC - 4:00)
System Uptime: 6 days 12:04:11.220
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  MassEffect2.ex
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[xnomercyx5]

Thank you very much for helping. I was able to download all the drivers excpet the nvidia one, i kept getting a wierd error message.

I tried playing a game again and after about 40 min i got a BSOD.

However, ther error message on this bsod looked different than the previous ones.
It wasn't 0x000000E. It looked like there was a C at the end but i only cought a glimpse.

Heres the dump file.
Oh and i was able to eventually get the nvidia driver working so ill test it out again

 

[xnomercyx5]

Tested Again

Alright i tested it again with all the drivers downloaded. It crashed after about 3 hours this time so its getting better.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: FFFFF08007C3C459
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002AD8821
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[mgorman87]

Looks like you might have some hard ware issues.

Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)

Your Realtek driver still isn't updated

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests



BSOD BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 28 13:07:11.484 2011 (UTC - 4:00)
System Uptime: 1 days 8:33:45.780
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware ( win32k+c3ab9 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 27 04:32:50.462 2011 (UTC - 4:00)
System Uptime: 0 days 1:53:47.132
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4874 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc4_91_nt!_??_::FNODOBFM::_string_+4874
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[xnomercyx5]

Ok i ran all the tests and i didn't get any errors except for the seatools tests. The 2 PATA-SATA drives passed and there were no errors. But the 4 USB-1394 failed.

Also i continued testing the game and i got 2 more blue screens.

And i think i just got the realtek driver working now so ill test it out again.

 

[mgorman87]

Please enable driver verifier and upload any new crashes you get

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul  1 23:08:31.976 2011 (UTC - 4:00)
System Uptime: 0 days 4:29:27.646
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+12f )
BUGCHECK_STR:  0xA
PROCESS_NAME:  MassEffect2.ex
FAILURE_BUCKET_ID:  X64_0xA_nt!KeAccumulateTicks+12f
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul  1 18:37:52.728 2011 (UTC - 4:00)
System Uptime: 1 days 3:52:26.398
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_amdppm!C1Halt+2
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[xnomercyx5]

All right i enabled driver verifier and then restarted my computer. As my computer was rebooting i got a blue screen. Fortunately i wrote down all the info on the blue screen because for some reason, it did not save in the minidump file.

There was a sentence at the top of the blue screen but the screen cut off the first line. The only words i could see at the end were "to your computer"

This is the error i got.

BAD_POOL_CALLER

STOP:0x000000C2 (0X000000000000009D, 0x0000000000000419, 0x0000000000000000, 0xFFFFF880018F73F0)

SmartDefragDriver.sys-Address FFFFF88018F73F0 base at FFFFF880018F6000, DateStamp 4d64c764

Also when i tried to restart my computer after the blue screen, i was given 2 options. Start up normally or Startup Repair. When i cose start up normally i just got the same blue screen again. So i had to choose Startup Repair. I had to wait about 15 minutes for it to repair, and then it was working fine.

Driver verifier should still be enabled so ill post any more blue screens.

Thanks.

 

[xnomercyx5]

Oh and smart defrag is a program on my computer. Could that be causing any blue screens?

 

[mgorman87]

Sorry I haven't responded. I've been really busy. Yes, smart defrag caused your last crash. Remove that software and see if the crashes continue.

 

[xnomercyx5]

No worries. Ill delete that program now. Here are all the blue screens i got while driver verifier was enabled. For the first day i didn't play any games and i got no blue screens. (Other than trying to restart my computer).

So over the last couple of days i played some games and got some more blue screens. I hope they help.

 

[xnomercyx5]

I just deleted the settings on driver verifier and it said no changes were made. Does this mean that during that whole time it wasn't enabled? Could having to do the repair when i had to restart my computer reset the settings?

 

[xnomercyx5]

All right i deleted smart defrag and changed the settings in driver verifier again. This time i didn't get a blue screen while restarting and im sure the settings remained intact. So ill upload any blue screens i get.

 

[xnomercyx5]

All right i had verifier running all day and i didn't get any blue screens while doing regular stuff (browsing the web, watching videos, etc.). so i decided to start up a game and within about 10 min (quicker than usual) i got a blue screen.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFF1000954AB48
BCP2: 0000000000000001
BCP3: FFFFF80002ACB85F
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


This blue screen looked different than the rest. Also i don't know if this helps but at the top of the blue screen it said PAGE_FAULT_IN_NONPAGED_AREA

 

[xnomercyx5]

Anyone else out there whou could help me? Would be much appreciated.

 

[mgorman87]

These dumps are from 2 months ago? Are you still having issues? If you are can you please upload a full jcgriff2 report and not just the individual dump files

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[xnomercyx5]

heres my system info and yes i am still getting blue screens unfortunately


CPU: AMD Athlon(tm) II X4 620 Processor


Motherboard: ASUSTeK Computer INC. M3A78-EM


BIOS: BIOS Date: 03/27/09 10:36:05 Ver: 16.02


Total Memory: 4.00 GB Usable: 4.00 GB


HDD: 1) WDC WD5000AAKS-00V1A0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD-Picture USB Device


Sound Card: High Definition Audio Device


Graphics Card: NVIDIA GeForce GTS 250


OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

 

[xnomercyx5]

Oops i think i uploaded the wrong thing. This should be right. Sorry.