Solved BSOD while running full malwarebytes antimalware program

[p5200]

We need to know how much free space you have on your C drive.

I have 92GB

 

[Layback Bear]

I also requested this information.

Where did you get your copy of Windows 7 Pro and did you complete all the Windows Updates.

Running a scan with Malwarebytes Anti Malware doesn't put a heavy load on a computer about 15 ot 20 % on the cpu.
When running the scan does your computer just stop scanning before completion of the scan or does in BSOD before the scan is complete?

Have you tried any other programs for a security scan?

 

[p5200]

I also requested this information.

Where did you get your copy of Windows 7 Pro and did you complete all the Windows Updates.

Running a scan with Malwarebytes Anti Malware doesn't put a heavy load on a computer about 15 ot 20 % on the cpu.
When running the scan does your computer just stop scanning before completion of the scan or does in BSOD before the scan is complete?

Have you tried any other programs for a security scan?

I started with a retail upgrade version of the home premium version then purchased a pro key online and used the anytime upgrade feature with the new key about 2 years ago. Since then, I made a universal disc which I used to install the pro version and then entered the pro key to activate online. The pc BSODs before completing the full scan the antivirus full, scans give no problems. When i ran memtest, it showed over 200 errors in about an hours time that i ran it if i understood it correctly. I don't get the BSOD every time I run the malware program though, that's what I don't understand?

 

[Layback Bear]

Well in post #13 nommy the first recommended a memory test and don't see where you informed him of the results. 200 hundred errors is a lot of memory errors.

It is absolutely necessary that you inform members trying to help you of all results you get when you complete a requested task.
Please go back to post #13 you must know what ram modules are bad or if the motherboard slots are bad, or both.

 

[p5200]

I ran the onboard memory diagnostics and it came back with no errors? Is it not very dependable.

 

[Layback Bear]

May be this will help.

When you are requested to do this.
Please run Memtest86+ to test your RAM for issues.
That is what is needed to be done so these good people can help you.

When you are requested to post this.
Post it following the Blue Screen of Death (BSOD) Posting Instructions.

That is what needs to be posted every time requested.
Nobody requested this.
I got this from WhoCrashed program.

You must help these good people so they can help you.
That is the only way it can work.
Hopefully more help will be on it's way.
It surly looks like the Ram problem must be taken care of first.
I have done all I can do.

 

[p5200]

Hello p5200,

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck 1000007E[/B][/COLOR], {ffffffffc0000005, fffff80002291a16, fffff8800250f888, fffff8800250f0e0}

[COLOR=Red][B]Probably caused by : ntkrnlmp.exe[/B][/COLOR] ( nt!IopDeleteFile+48 )

Followup: MachineOwner
---------

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoints with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

----------

Please run Memtest86+ to test your RAM for issues.

   Tip

Let Memtest run for at least 10 passes and preferably overnight as it may take very long to complete.
:ar: Especially read part three of the tutorial, which explains you to test each RAM stick in all DIMM slots to filter out failing slots.

Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

   Warning

:warno not do this step if your hard drive is an SSD!:warn:

Please scan your hard drive with Chkdsk.

1. Click on the rb:
2. Open an Elevated Command Prompt.
3. Type the following;
   chkdsk C: /F/R
   :ar:Replace C: with the letter of your hard drive.
4. You will get a message that your drive is in use and that Chkdsk will be run at start up.
5. Please exit the command prompt, close and save any open programs and restart your machine. Chkdsk will now scan at boot.

   Warning

Do not attempt to cancel or stop the scan, this might result in a loss in data and could render your Windows unusable!

----------

Please stress test the graphics card using Furmark GPU Stress Test.

   Information

During the test please check the screen for artifacts.
The purpose of this test is to make your machine crash and create dump files so that we can pinpoint the cause of your problem.

   Tip

Please run Furmark once when your machine has just started, and once again when your machine has been active for several hours.

----------

Please scan your hard drive with SeaTools for Windows.
:info:Read the tutorial before attempting to run the tool.


Good luck and keep us posted,
Nommy

Hello again, I ran memtest for about an hour and if I was looking in the right spot that says errors right next to EEC errors it showed over 200 errors. if that's the case I guess I'd better get out the manual and start checking 1 stick/slot at a time correct? Thanks!

 

[p5200]

May be this will help.

When you are requested to do this.
Please run Memtest86+ to test your RAM for issues.
That is what is needed to be done so these good people can help you.

When you are requested to post this.
Post it following the Blue Screen of Death (BSOD) Posting Instructions.

That is what needs to be posted every time requested.
Nobody requested this.
I got this from WhoCrashed program.

You must help these good people so they can help you.
That is the only way it can work.
Hopefully more help will be on it's way.
It surly looks like the Ram problem must be taken care of first.
I have done all I can do.

OH, believe me I appreciate all the help all of you folks have given me and, I'm trying my best but I do have a lot of eye problems and, I really don't think I deserve a lecture like I'm a two year old. :huh:

 

[Layback Bear]

From post #13

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[p5200]

Hello p5200,

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck 1000007E[/B][/COLOR], {ffffffffc0000005, fffff80002291a16, fffff8800250f888, fffff8800250f0e0}

[COLOR=Red][B]Probably caused by : ntkrnlmp.exe[/B][/COLOR] ( nt!IopDeleteFile+48 )

Followup: MachineOwner
---------

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoints with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

----------

Please run Memtest86+ to test your RAM for issues.

   Tip

Let Memtest run for at least 10 passes and preferably overnight as it may take very long to complete.
:ar: Especially read part three of the tutorial, which explains you to test each RAM stick in all DIMM slots to filter out failing slots.

Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

   Warning

:warno not do this step if your hard drive is an SSD!:warn:

Please scan your hard drive with Chkdsk.

1. Click on the rb:
2. Open an Elevated Command Prompt.
3. Type the following;
   chkdsk C: /F/R
   :ar:Replace C: with the letter of your hard drive.
4. You will get a message that your drive is in use and that Chkdsk will be run at start up.
5. Please exit the command prompt, close and save any open programs and restart your machine. Chkdsk will now scan at boot.

   Warning

Do not attempt to cancel or stop the scan, this might result in a loss in data and could render your Windows unusable!

----------

Please stress test the graphics card using Furmark GPU Stress Test.

   Information

During the test please check the screen for artifacts.
The purpose of this test is to make your machine crash and create dump files so that we can pinpoint the cause of your problem.

   Tip

Please run Furmark once when your machine has just started, and once again when your machine has been active for several hours.

----------

Please scan your hard drive with SeaTools for Windows.
:info:Read the tutorial before attempting to run the tool.


Good luck and keep us posted,
Nommy

Well, this board has to have 2 sticks of memory at a time or all four. What I did was remove the first two sticks I bought first and put the newest sticks in their spot which is what's required if using only two sticks. I ran the memtest all the way through the first pass without a single error before, I had 100 or more errors in 5 minutes or less. I'll do more isolating to find out if it's one of the two sticks or, a slot in the morning. I think I might as well just go ahead and replace all the memory if the slots are all good. I was getting so flustered a while ago I didn't know which end was up or which was down. Thanks for all your help!

 

[ICIT2LOL]

I'll see what I can do about posting what you asked for. I'm running a SamSung 840 120GB ssd which I installed with fresh install of win 7 pro last week. I wonder why it showed up as a spinner? Thanks!

That is strange as I pulled up your specs last night and it showed a WD 360GB spinner hence me asking.

You said too that you used the first two slots just so I have it right usually with a four slot board the sticks are required to go in alternate slots ie 1 & 3 or 2 &4 depends on the board manufactures specs. My Asus for example uses 2 & 4 as the primary slots. As you say try each stick in each slot separately or together there are lots of combos.

Now as for the slots to clean them use a strip of old credit card about 1/2 inch wide nip the corners off one end hold a piece of thin lint free cloth over the end dab on some form of alcohol - iso propyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.
This can also be done for the GPU slot/s.

 

[nommy the first]

Well, this board has to have 2 sticks of memory at a time or all four. What I did was remove the first two sticks I bought first and put the newest sticks in their spot which is what's required if using only two sticks. I ran the memtest all the way through the first pass without a single error before, I had 100 or more errors in 5 minutes or less. I'll do more isolating to find out if it's one of the two sticks or, a slot in the morning. I think I might as well just go ahead and replace all the memory if the slots are all good. I was getting so flustered a while ago I didn't know which end was up or which was down. Thanks for all your help!

Hello p5200,

Thanks for the update

While scanning your RAM sticks per DIMM slot please do look out for this;

Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

----------

If you are going to replace the RAM please do be sure that you will replace the correct one. Also, are those RAM sticks still withing their warranty? You could RMA them if they are.

----------

Have you already had the time to run Furmark and SeaTools?


Good luck and keep us posted,
Nommy

 

[ICIT2LOL]

Yes Nommy I saw that and am thinking that p5200 had the sticks perhaps in the wrong slots as well.(configuration wise) as well but as you say I think the sticks or one of them at least is kaput.

 

[p5200]

Good morning folks, Yeah I should have been more clear when I said first two slots I was talking about slots 2&4. I went back and changed my system specs to what they are now at least I hope I did I'll take another look though to be sure though I have a habit of forgetting to do that when I change components. Thank you folks for all your kind help! Oh, and that credit card trick is pretty neat I'll have to clean those too before I install new ram.

 

[p5200]

Well, this board has to have 2 sticks of memory at a time or all four. What I did was remove the first two sticks I bought first and put the newest sticks in their spot which is what's required if using only two sticks. I ran the memtest all the way through the first pass without a single error before, I had 100 or more errors in 5 minutes or less. I'll do more isolating to find out if it's one of the two sticks or, a slot in the morning. I think I might as well just go ahead and replace all the memory if the slots are all good. I was getting so flustered a while ago I didn't know which end was up or which was down. Thanks for all your help!

Hello p5200,

Thanks for the update

While scanning your RAM sticks per DIMM slot please do look out for this;

Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

----------

If you are going to replace the RAM please do be sure that you will replace the correct one. Also, are those RAM sticks still withing their warranty? You could RMA them if they are.

----------

Have you already had the time to run Furmark and SeaTools?


Good luck and keep us posted,
Nommy

Ah, I almost missed this question too! The RAM is either 4 or 5 years old so I'll probably just replace all four sticks. I do want to replace one of the working sticks with each one, of the two I pulled just to make sure it's a RAM problem and not a slot. Darn, I've been saving for a new motherboard and processor but, looks like that will have to wait now. But, my birthday is next month and I think my wife and daughter are going to get me the motherboard at least I'll have it to look at for a while. Well, time for morning meds Cheers!

 

[Layback Bear]

p5200 I see you are on your way of getting fixed. Good to see.

Just a reminder getting 4 matching modules of ram all bought at the same time from the same seller has always worked best for me.

I had no intension on treating you or anybody else like a 2 year old. I'm do apologize if my posts seemed that way.
I really don't know how old you are.

I was trying to get information and give guidance of how things are done so other members can offer proper help.
These fine members have you on your way to happy computing.
Wish you well.

 

[p5200]

p5200 I see you are on your way of getting fixed. Good to see.

Just a reminder getting 4 matching modules of ram all bought at the same time from the same seller has always worked best for me.

I had no intension on treating you or anybody else like a 2 year old. I'm do apologize if my posts seemed that way.
I really don't know how old you are.

I was trying to get information and give guidance of how things are done so other members can offer proper help.
These fine members have you on your way to happy computing.
Wish you well.

AH, it's no big deal I was just beginning to get my feeling hurt but I probably shouldn't have said what I did. Cheers!

 

[ICIT2LOL]

p5200 I see you are on your way of getting fixed. Good to see.

Just a reminder getting 4 matching modules of ram all bought at the same time from the same seller has always worked best for me.

I had no intension on treating you or anybody else like a 2 year old. I'm do apologize if my posts seemed that way.
I really don't know how old you are.

I was trying to get information and give guidance of how things are done so other members can offer proper help.
These fine members have you on your way to happy computing.
Wish you well.

AH, it's no big deal I was just beginning to get my feeling hurt but I probably shouldn't have said what I did. Cheers!

p5200 mate check your notifications - top right of the forum page

 

[p5200]

I think my notifications came up on the left side of my screen which, I read them all and everyone is quite welcome. I hope I didn't miss anyone for their rep points because all of you have helped me very much. Correct me if there is something else, I'm missing on the right side cause I'm real good at that!

 

[ICIT2LOL]

I think my notifications came up on the left side of my screen which, I read them all and everyone is quite welcome. I hope I didn't miss anyone for their rep points because all of you have helped me very much. Correct me if there is something else, I'm missing on the right side cause I'm real good at that!

It could be something to od with the skin you are using mine are always on the right - I use the EF skin