BSOD while running IE9 (flash plugin running)

[speedy1971]

Was running IE9, a flash game is playing, first IE9 crashes, then BSOD.

Dell XPS 8100 Win 7 HP OEM 8GB RAM EVGA GeForce GT240 Intel X-25M80 C: + two SATA HDDs as D: and E:

Info as per attached file.

I suspect the flash plugin crashing the video driver.

Thanks in advance
SS

 

[zigzag3143]

Was running IE9, a flash game is playing, first IE9 crashes, then BSOD.

Dell XPS 8100 Win 7 HP OEM 8GB RAM EVGA GeForce GT240 Intel X-25M80 C: + two SATA HDDs as D: and E:

Info as per attached file.

I suspect the flash plugin crashing the video driver.

Thanks in advance
SS

No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[speedy1971]

I noticed when running your tool that it did not copy the minidump but at the time I thought maybe it was renaming it to something else. It appeared to be a bug in the collection script EXE. But anyway I have attached the dump now. Thanks!