Solved BSOD while running Sibelius 7

[peter5992]

Good morning everyone:

I experienced a BSOD while running Sibelius 7. The zipped error report is attached. I've had a BSOD on this computer before, but not while running Sibelius.

These are my specs: Windows 7 64 professional SP1, quadcore pentium IV, 16 GB RAM, 1 TB system drive, two 3 TB sample drives / documents. The software I run on this computer is mostly pro music / audio / video editing (Sibelius, Pro Tools, Avid Media Composer, Reaper, Adobe Creative suite).

What does it mean? Anything I should be looking out for? I'm not too upset about a BSOD once in a while but it is usually a sign that something isn't quite right, correct?

Many thanks,

Peter
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

 

[Arc]

Hello again Peter.

This time it is caused by MacDrive file system driver, MDFSYSNT.sys.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 34, {107, ffffffffc0000420, 0, 0}

*** WARNING: Unable to verify timestamp for MDFSYSNT.sys
*** ERROR: Module load completed but symbols could not be loaded for MDFSYSNT.sys
[COLOR=Red]Probably caused by : MDFSYSNT.sys [/COLOR]( MDFSYSNT+46e53 )

Followup: MachineOwner
---------

And the driver is very old, too.

lmvm MDFSYSNT
start             end                 module name
fffff880`01867000 fffff880`018bc000   MDFSYSNT T (no symbols)           
    Loaded symbol image file: MDFSYSNT.sys
    Image path: \SystemRoot\System32\Drivers\MDFSYSNT.sys
    [COLOR=Red]Image name: MDFSYSNT.sys
    Timestamp:        Tue May 18 19:37:22 2010 [/COLOR](4BF29F1A)
    CheckSum:         0004F7E5
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from MacDrive.

Also, Install Service pack 1. and the other windows updates.

[COLOR=Red]Windows 7 Kernel Version 7600 MP [/COLOR](4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

The BIOS is very old, too.

BIOS Version/Date    Award Software International, Inc. F2, [COLOR=Red]11/30/2007[/COLOR]

If possible, update it.

Let us know the results.

 

[peter5992]

Many thanks for the feedback again.

I checked the installed version of Windows 7, and Service Pack 1 is installed (as well as the most recent updates).

"Macdrive" is a program to read drives formatted on a mac; I installed a trial version but it wasn't really working for me, and I uninstalled it again. Is there any residual that I should uninstall (which caused crashes)?

About the bio, this is a relatively old computer (2008) with this motherboard:
GIGABYTE - Motherboard - Socket 775 - GA-P35-S3G (rev. 1.0)

How can I find the bios update? There is a general page, here:
@BIOS

I'm not extremely technical and a bit scared that I'll do something disastrous ... this is my backup DAW, my primary DAW is already in the shop for an expensive motherboard repair, if this one goes out of business then I am big trouble.

Thanks!

 

[Arc]

Peter, I have got the service pack info from the crash dump ....

You may get some info here: GIGABYTE - Motherboard - Socket 775 - GA-P35-S3G (rev. 1.0) . But if you are not easy with it, drop it.

MacDrive works, but it is tough to make it work, it needs some adjustments. If you want to read Mac volumes from within windows, this one is one of the best: Paragon HFS+ for Windows®

Run CCleaner, disc cleanup and registry cleanup. Hopefully it will remove the leftovers from MacDrive.

BTW, it the MAC installed in the same computer, or a network one? If in the same computer, windows is installed via boot camp here?

 

[peter5992]

Ah - many thanks.

The motherboard bio update exe file appears as a 7z file in my downloads folder, when I double click it, it unzips it to a file folder containing three files: autoexec, FLASHPI and P35S3G.F5. That is a little weird - think I'll leave it alone.

I don't have any macs or mac programs on this computer, it was an 'experiment' to see if I could use my G RAID drives through a firewire connection for faster transfer speeds (they are both 4 TB, I have two of them for backup and to run large audio / video files). They are preformatted for mac and work on this windows computer as well, though only through USB 2. Macdrive didn't seem to make any difference so I just left it alone and uninstalled the program.

That CCleaner program is quite nice; I am running it now on one of my other PCs (vista laptop, an HP Pavilion from 2007) to do a cleanup. It comes with a laundry list of things it wants to remove, from Office 2007 to Adobe Acrobat 10, skype, Quicktime, Real Player, Windows Media Player. I am using those programs; what is the deal here? This is not some kind of malware program, is it?

 

[x BlueRobot]

This may help you to understand how to update the BIOS:

• How to Update Your BIOS | PC World

These suggestions are designed to help you resolve your BSOD issues, and have you ran the CCleaner on your current PC? CCleaner is not a form of malware, it is a trusted program used by almost everyone on this forum.

Have you installed Service Pack 1? You need post what you have done and haven't done, to give everyone an understanding of which suggestions you have followed and if they have helped or not.

 

[peter5992]

Thank you for your responses. This is a wonderful forum.

The issue with Sibelius seems to have been fixed, but now I have a issue with Pro Tools 10.

I attach the BSOD file.


ps Yes I did upgrade to service pack 1 windows 7.

Man --- this is so frustrating ! Yet at the same time, the community spirit here is wonderful. View attachment 241551

 

[peter5992]

Hm - I tried it once again this morning, but still get the BSOD.

To recap, I already did the following:

• Install windows 7 service pack 1
• Install all windows updates
• Reinstall the latest driver for my soundcard (m audio profire 2626)
• Install CCleaner and did a disk cleanup and registry cleanup. I only cleared those registry errors that referenced M audio, not all the others; I am not sure what they do and am a bit hesitant to make changes to the registry if I am not sure that they do.

To recap, I get the BSOD when I start up Pro Tools and try to switch the audio device to my M Audio profire 2626. Running Sibelius is fine now (maybe I should change the title of the thread).

If anyone has any suggestions I'd be very grateful. I attach the latest zipped crash log.

 

[x BlueRobot]

BugCheck D1, {141bff68, 2, 0, fffff88005b6c1e0}

*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : [COLOR="Red"]stdriver64.sys[/COLOR] ( stdriver64+131e0 )

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

Image path: [COLOR="red"]\SystemRoot\system32\DRIVERS\stdriver64.sys[/COLOR]
    Image name: stdriver64.sys
    Timestamp:        [COLOR="red"]Fri Mar 18 00:17:45 2011[/COLOR] (4D82A4A9)

Driver Reference Table - stdriver64.sys

All the BSODs pointed to SoundTap Streaming Audio Recorder (see the above link for more information); I recommend uninstalling this program.

 

[peter5992]

Many thanks for the feedback.

I looked in the list of installed programs (both from the windows Control Panel and using CCleaner), but I can't SoundTap Streaming Audio Recorder anywhere. Can't see it either when I bring up All Programs?

Is there another way I can get rid of the program?

I recognize the name NCH Software; they're an Australian company, I bought a license for their video screen capture software program (Debut). When installing that it installed a lot of other bloatware too, this must be one of them. I *hate* it when that happens, especially if I pay money for a license, but that is a whole different discussion.

 

[x BlueRobot]

Have you gone to the location specified by the dump file?

Remove the driver in Safe Mode:

• http://www.sevenforums.com/tutorials/69585-safe-mode.html

If the folder which the driver is, can't be found, then you may need to unhide the file:

• http://www.sevenforums.com/tutorials/56005-file-folder-hide-unhide.html

 

[peter5992]

I found the location of the driver file (stdriver64.sys) and deleted it, but I still keep getting the BSOD when switching the audio card to my M Audio profire.

Any other thoughts / suggestions?

Many thanks,

Peter

 

[peter5992]

Well, it's going from bad to worse:

• My M Audio soundcard (profire 2626) stopped working altogether - for any program. I reinstalled the software, tried it on another computer, replaced the firewire cable to see if perhaps that was broke, nothing helps.
• I then hooked up another soundcard (EMU 0404 USB) but that doesn't work either. This is a discontinued product but there are beta drivers for windows 7, which I installed. Nevertheless, it is not recognized either. I tried this soundcard on another computer (vista 32 bit) so I am inclined to think that it is still working, although not on windows 7, at least not my windows 7 computer. This being a legacy product it is no longer supported by Creative which is another way of saying I'm on my own.
• Then, my midi keyboard (Juno G) apparently has issues as well - there is an exclamation mark next to it in the control panel / devices window. Apparently there is an issue with my entire computer as well, there's an exclamation mark next to "PETER-PC".

What on earth is going on here?!?
Update: after another try the Profire 2626 still works on another computer, so fortunately it is not a hardware issue.

 

[x BlueRobot]

Did you install the driver for Windows 7 64-bit SP1?

M-AUDIO - Drivers and Software Search

Could also please upload the recent dump files and post a screenshot of your Device Manager with the error code showing:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[peter5992]

Yes, I did download and install the latest M Audio driver (uninstalled and reinstalled it as well, without success). Attached are the screenshot and a recent crash dump.

Notice that I can't make my computer crash anymore as there is no sound card at all, so I can't switch to the M Audio soundcard in Pro Tools.

View attachment 241745

View attachment 241746

 

[peter5992]

Update: I put the 'stydriver64.sys' back from the recycle bin to where I removed it from, rebooted, and now the M Audio card is working again with Sibelius and Media Composer, although I still get a BSOD with Pro Tools when I try to choose it as hardware output.

Attached is the updated crash report.

Also, when running CCleaner I noticed that there appear to be a lot of registry errors, see screenpics attached. I am a bit fearful of 'fixing' these as I have had a bad experience recently, altering a registry on one of my other computers. Is there a way to create a system restore point to which I can revert, in case it turns out to be a mess?

Many thanks,
Peter

 

[x BlueRobot]

I don't trust using registry cleaner option of any program, trusted or not, they usually lead to further complications.

For the corrupted system file errors run:

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

This is a completely safe process, and will scan for any corrupted files and then attempt to fix them from within Windows, otherwise you may need to perform a Repair Install with a Windows 7 DVD (will provide a link to a .ISO file if needed).

If you feel better having a System Restore point to revert to then:

• http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

You may want to run a full scan with any AV suite you have installed and then:

• Malwarebytes | Anti-Malware
• Anti-rootkit utility TDSSKiller

Remember to download the free version of Malwarebytes, not the free trail; untick the free trail during the installation.

 

[x BlueRobot]

[COLOR="red"]BugCheck D1, [/COLOR]{13a1ff68, 2, 0, fffff880046131e0}

*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : [COLOR="Red"]stdriver64.sys[/COLOR] ( stdriver64+131e0 )

Followup: MachineOwner
---------

All the BSODS pointed to the same driver (stdriver64.sys), do the BSODs only occur when you try to use Pro Tools or do they occur randomly without any input from yourself?

Image path: [COLOR="red"]\SystemRoot\system32\DRIVERS\stdriver64.sys[/COLOR]
    Image name: stdriver64.sys
    Timestamp:        [COLOR="Red"]Fri Mar 18 00:17:45 2011[/COLOR] (4D82A4A9)

Remove Pro Tools and then see if you have any more BSODs:

[B]Start Menu\Programs\Avid\Pro Tools[/B]

Windows may be pointing to that driver if the program uses that driver when you execute the program (just a thought).

 

[peter5992]

Many thanks Bluerobot - found the culprit!

I was a screen video capturing program from NCH software called "Debut Video Software". I had my suspicions as I'd installed it last week, needed something to capture a video screen shot. After I installed it, I found that it had installed several dozen (!) other audio and video programs, which I had already uninstalled.

Bleh - buyer beware. CNet (which I usually trust) had recommended them.

NCH Toolbox - CNET Download.com

Well I'm just happy that I am up and running again. I've been to 'save' this computer by initially just installing Pro Tools, but my primary DAW has been in the shop for months now with broken motherboard so I had no choice.

Thank you blue robot and everyone else! I'll mention you in the credits.

 

[x BlueRobot]

Your welcome if you get no more BSODs then you can mark this thread as solved if you like