Solved BSOD while scanning microsoft security essentials in safe mode

[Brennanathome]

My computer has been experiencing fairly random crashes with out any BSODs, so i tried running microsoft security essentials full scan. Within 10 minutes or so the computer crashed, with a BSOD. I will upload it and hopefully one of you can help. Thank you,
Brennan

This is the minidump file; I also have it attached

https://skydrive.live.com/redir?resid=E82D099599B1CE45!359&authkey=!ABu_5XfG3cc5PGs

WhoCrashed said it had something to do with the system cache and I dont know what that means. This is a fairly new build, here are the system specs:
-----------------
ASRock z68 Pro3 MOBO
Intel core-i5 2500 CPU (not the unlocked model) with stock heatsink
8 gigabytes of HyperX RAM DDR3 PC3 1333
Seagate barracuda 500 gigabyte HDD

Diablotek DA series 600 watt PSU
AMD radeon HD 7770 by SAPPHIRE

AOC 21 inch monitor
WNDA3100 USB wireless internet dongle
-----------------

 

[koolkat77]

Hi again,

Did you have any BSOD-s after your last post in your other thread?

STOP 0x00000034: CACHE_MANAGER
Usual causes: Insufficient physical memory, Indexing, Device driver

See if disabling index helps: Index - Enable or Disable - Vista Forums

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Test your hard drive: Hard Drive Diagnostic Procedure

Take memtest this way: Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:tip: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[Brennanathome]

Here is the crystal hardrive thing screenshot

 

[koolkat77]

Looks okay.

Thanks.

 

[Brennanathome]

Ok i have tried every test and nothing seems to be wrong, But I have a new problem... the screen keeps freezing up after an hour or so of normal use. I'm not an expert but i might guess its a windows process or service because i can leave it running all day at the login screen, but when i log in it soon freezes up. I dont have any BSODs from this because i can still see my desktop or whatever I have running. When it freezes the mouse wont move but my computer seems to be running with full fans and lights and all. This is a computer that I built myself, and i have done 2 windows clean installs to get rid of the problem but it wont go away? My copy of windows is verified so that shouldn't be the problem. Thank you for helping, and any suggestions help.
Thanks,
Brennan

 

[Brennanathome]

I just realized that I didnt use the seven forums "GRAB ALL" program. Would it be any help for me to use that?

 

[koolkat77]

Can you post the summary tab screenshot of speecy:
Speccy - System Information - Free Download

 

[Brennanathome]

Heres that screenshot:

 

[koolkat77]

It could be a mouse of keyboard..Have you tried different ones?

 

[Brennanathome]

No i have not... Also, i have not installed microsoft mouse and keyboard. Do you think that would help?

 

[koolkat77]

i'm not sure it will, but you can try.

does the computer BSOD in safe mode otherwise or just when trying to scan?

 

[Brennanathome]

Just when scanning otherwise it freezes

 

[koolkat77]

Thanks.
Let us know if switching mice/keyboard works or not.

 

[Brennanathome]

Will do. I am going to be away from my computer for a few days (vacation) but will let you know after a day or two of testing. Thank you very much for all of your help

 

[koolkat77]

See you then

 

[Brennanathome]

Hey thanks for all of your help I figured out that it was indeed a faulty RAM stick. I will be replacing it soon thanks!
Thanks,
Brennan

 

[koolkat77]

Glad you were able to figure it out good luck.

 

[STU9000]

MSE just refused to turn on real time protection just then. Checked for any other virus software I may have installed recently inadvertently, nothing there. Ran an sfc /scannow- no problems there. So I restarted and everything is fine again. I was thinking about running a safe mode system scan as I recently heard about this, but not sure now I have read this thread. Last thing I need is another BSOD right now. I need to tidy up my computer a bit soon. Is BSOD while performing this a considerable risk? Is MSE still the best virus software to use on Windows 7?