Last night, as always I closed programs and went to shut down my computer and all the sudden it crashed and gave me a blue screen - my first blue screen ever after having this computer for almost five years.
I cannot open the dump file as it needs to be encrypted or something and I cannot access the sysdata.xml, as access was denied, even I gave myself full control permission.
I do have the problem signature and the information and I am hoping someone can tell me the cause of the BSOD:
EDIT: I have uploaded my dump file if anyone can view it for me.
Thanks in advance!
I cannot open the dump file as it needs to be encrypted or something and I cannot access the sysdata.xml, as access was denied, even I gave myself full control permission.
I do have the problem signature and the information and I am hoping someone can tell me the cause of the BSOD:
Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000004070005
BCP4: FFFFFA800A8A2380
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\061815-36972-01.dmp
C:\Users\Sarah\AppData\Local\Temp\WER-97750-0.sysdata.xml
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EDIT: I have uploaded my dump file if anyone can view it for me.
Thanks in advance!
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Packard Bell
- OS
- Windows 7 Home Premium 64-Bit
- CPU
- Intel i7 860 2.8GHz
- Memory
- 8GB RAM
- Graphics Card(s)
- nVidia GT 330
- Antivirus
- Kaspersky Total Security
- Browser
- Firefox