BSOD While Shutting Down, error 0x0000009F

[pthurlow0125]

Hello,

Recently when I've been fully shutting down my laptop (Alienware m17x R3) I have been getting a BSOD with the tagline DRIVER_POWER_STATE_FAILURE.

Attached is the minidump file. If there is anything else that needs to be uploaded or any problems please just let me know.

Thanks!

 

[Arc]

Hello pthurlow0125.

The single BSOD dump you uploaded is not showing a stop 0x9F, but a stop 0xD1, caused by Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8caf4da2c8, 2, 0, fffff880020c9c75}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for[URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"] bflwfx64.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL] ( bflwfx64+3927 )

Followup: MachineOwner
---------

Also, Killer Wireless-N 1100 Series LAN device driver is failing ....

fffff800`04e5e970  fffff880`060816e0Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=Ak27x64.sys"]Ak27x64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=Ak27x64.sys"]Ak27x64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=Ak27x64.sys"]Ak27x64.sys[/URL]
 Ak27x64+0x16e0

And the driver is very old.

fffff880`05287000 fffff880`053dc000   bflwfx64 T (no symbols)           
    Loaded symbol image file: [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
    Image path: \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
[COLOR=Red]    Timestamp:        Thu Mar 10 20:38:25 2011[/COLOR] (4D78E969)
    CheckSum:         0001B9EF
    ImageSize:        00155000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
-------------------------------------------------------------
fffff880`06080000 fffff880`06319000   Ak27x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
[COLOR=Red]    Image name: Ak27x64.sys
    Timestamp:        Tue Feb 22 21:59:32 2011 [/COLOR](4D63E46C)
    CheckSum:         002A1C0D
    ImageSize:        00299000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Killer Gaming :: Support :: Driver Downloads

Kaspersky drivers are also causing issues there:

fffff800`04e5e688  fffff880`04984f62Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]klflt.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]klflt.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]klflt.sys[/URL]
 klflt+0x3f62

Description here: Driver Reference Table - klflt.sys

Kaspersky Lab Intermediate Network Driver:

fffff800`04e5e628  fffff880`053de889Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
 klim6+0x2889

Description here: Driver Reference Table - klim6.sys

Kaspersky KNEPS Power driver:

fffff800`04e5e208  fffff880`05574592Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for[URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"] kneps.sys[/URL]
 kneps+0x1c592

Description here: Driver Reference Table - kneps.sys

Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results. If it continue to crash, post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[pthurlow0125]

Hi,

Thanks for your reply, I didn't realize that it was a different BSOD that occurred. My mistake.

I will definitely try updating the drivers for the Killer network.

My main concern is the money that went into Kapersky; is there anyway I can fix the BSOD listed in this mini dump without uninstalling Kapersky anti-virus?

EDIT: Here is a link I found claiming to be a fix for the Kapersky 2013 BSOD: http://forum.kaspersky.com/index.php?showtopic=242951

Would there be anything wrong with the solution which the link is suggesting?

 

[Arc]

Sorry, I dont know any other way to fix the issues caused by Kaspersky other than uninstalling it

About the money, its just a trade off now. Either utilize the money by sacrificing some issues, or forget the money and try to have a crash free system.

Your bad luck. Kaspersky does not fail everywhere.

 

[pthurlow0125]

Well, I tested something different from removing Kapersky, and decided to start by taking a look at the Bigfoot Networks -- Their site offered fixes for BSODs which were caused by their application, and so far *knock on wood* I have yet to experience one after applying the fix. If I run into another one though, I shall post the new minidump for analysis.

Many thanks Arc!

 

[pthurlow0125]

Hello, back again:

Attached is the minidump for the most recent BSOD which I have encountered (BAD_POOL_CALLER).

Thanks for any help in solving this!

 

[Arc]

It is blaming Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 0, fffffa800e016210}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL]
GetPointerFromAddress: unable to read from fffff8000310f100
GetUlongFromAddress: unable to read from fffff8000310f1c0
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys"]bflwfx64.sys[/URL] ( bflwfx64+39f4 )

Followup: MachineOwner
---------

Which is old enough.

fffff880`04e15000 fffff880`04f6a000   bflwfx64 T (no symbols)           
    Loaded symbol image file: bflwfx64.sys
    Image path: \SystemRoot\system32\DRIVERS\bflwfx64.sys
[COLOR=Red]    Image name: bflwfx64.sys
    Timestamp:        Thu Mar 10 20:38:25 2011 [/COLOR](4D78E969)
    CheckSum:         0001B9EF
    ImageSize:        00155000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update the driver.

 

[pthurlow0125]

Okay, so I attempted to uninstall Bigfoot Killer Networks (The website said it had to be done to update the driver) but I got the following BSOD. Some things that may be important:

-I was browsing the internet at the time
-I did not attempt to install the newest version, but I did, however, have the driver update saved to my desktop as opposed to a separate drive

Any suggestions on how to uninstall without getting a BSOD?

 

[Arc]

There is nothing but a desktop.ini file in the 22 bytes zip you uploaded. Try it again.

 

[pthurlow0125]

Edit: Did this work?

 

[Arc]

I'm blanking on how to convert .dmp files to compatible upload file and it's also saying access is denied whereas it wasn't saying that at the time I last uploaded.

Any advice on how to do this/threads on how to? I was having trouble finding them.

Follow the Blue Screen of Death (BSOD) Posting Instructions. Run the SF Diag tool as admin. Use the Grab all button. And do the rest.

 

[pthurlow0125]

Did this one work?

Edit: Since I got that BSOD while uninstalling, it now tells me that I do not have bigfoot networks installed. I can still connect to the internet and the shortcut still appears, but no way to access the program. I have not tried installing the latest version yet.

 

[Arc]

First of all .... we suggested you to post following the BSOD posting instructions, but you are uploading a stray crash dump. Why? What's bad in following instructions of the persons who are trying to help you?

And finally .... your BSOD is caused by Kasperskyas we are seeing from the beginning, which blocks the networking.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {decafc37, 2, 0, fffff88006c78628}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]klflt.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]klflt.sys[/URL]
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL]
Probably caused by : nwifi.sys ( nwifi!MP6ReturnNBL+30 )

Followup: MachineOwner
---------

Descriptions here:

• Driver Reference Table - klim6.sys
• Driver Reference Table - klflt.sys
• Driver Reference Table - kneps.sys

We are seeing the same thing over time. If you keep the crasher present in the system, how can you be free from crashes? Bugchecking can point you out the probable causes only, cannot solve your issue without your active participation.

Decide what you will do.

• Either forget the money invested in kaspersky and Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
• Or close the case. Get the benefit of the invested money. Be with kaspersky. Enjoy the BSODs.

Let us know your decision.

 

[pthurlow0125]

Weighing the options, and I apologize for the problems with uploading the .dmp files. The way I was uploading before worked fine (I did it without the SF Diag tool using windbg they had always worked before hand), but next time they appear I shall follow the instructions you posted.

So considering all that:
-Would you recommend restoring my system to before I attempted to uninstall Bigfoot? (Which the site stated was needed to update.) It's still installed but facing new issues.
-Considering the little time left on my subscription I am highly weighing the options of uninstalling Kapersky. Windows Defender is the best, most compatible free option for Windows?

 

[Arc]

Weighing the options, and I apologize for the problems with uploading the .dmp files. The way I was uploading before worked fine (I did it without the SF Diag tool using windbg they had always worked before hand), but next time they appear I shall follow the instructions you posted.

So considering all that:
-Would you recommend restoring my system to before I attempted to uninstall Bigfoot? (Which the site stated was needed to update.) It's still installed but facing new issues.
-Considering the little time left on my subscription I am highly weighing the options of uninstalling Kapersky. Windows Defender is the best, most compatible free option for Windows?

ATM I suggest you to uninstall Kaspersky only, following the method I told in my previous post, using Kaspersky Removal Tool.

Windows Defender for windows 7 is just a spyware protector. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.