Solved BSOD while streaming Amazon Instant Video To TV, BCCode 3b

djsmokyc

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My laptop crashed and showed a BSOD in the middle of streaming video from Amazon to my TV via the HDMI port. It is not the first time I have gotten a BSOD, just the most recent.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000094
BCP2: FFFFF88003EE0827
BCP3: FFFFF88006767440
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022212-19858-01.dmp
C:\Users\Chas\AppData\Local\Temp\WER-34819-0.sysdata.xml


The laptop is about 4 months old.
I upgraded from OEM Windows 7 Home Premium x64 to Ultimate 7 x64 right when I got it.

I believe I have attached the suggested information, but I would be happy to add anything else.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz8.00 GBIntel(R) HD Graphics Family
Computer Manufacturer/Model Number
Lenovo Z570 10249RU
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard
LENOVO Emerald Lake
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
(1) USB Audio Device (2) Realtek High Definition Audio (
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
WDC WD7500BPVT-24HXZT3

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
3 / 4 dumps have a specific driver as a probable cause, the fourth has ntkrnlmp.exe as the fault, but that's most likely because it could not read the faulting driver that dump. Regardless, let's take care of those drivers!

1st dump driver - igdkmd64.sys (Intel Graphics driver). Uninstall your graphics drivers and install the latest here.

2nd dump driver - tdx.sys. If a BSOD is caused by the following driver, it's usually forced to do so by either Kaspersky or Norton, after looking at your drivers list, you indeed have Kaspersky installed. Please uninstall Kaspersky using the following instructions.

You may install Microsft Security Essentials now JUST FOR TESTING!

3rd dump driver - NETIO.sys. This may have been caused by Kaspersky, but regardless, I'd recommend updating your network drivers. Assuming you have Intel related network drivers (just like graphics), they can be updated here as well.

Edit: Haha, my good man beat me to it! :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i7-2600KCorsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)Asus Radeon HD 5850 (Crossfire)
OS
Windows 7 Ultimate x64
CPU
i7-2600K
Motherboard
Asus P8P67 Pro B3 (Rev 3.1)
Memory
Corsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)
Graphics Card(s)
Asus Radeon HD 5850 (Crossfire)
Sound Card
X-Fi Titanium Fata1ity Professional
Monitor(s) Displays
Acer Eyefinity
Screen Resolution
5040x1050
Hard Drives
Samsung Spinpoint F3 1TB
PSU
Corsair CMPSU-750TX 750W
Case
LIAN LI Lancool PC-K56
Cooling
Corsair H70
Keyboard
Ducky Shine / Das Ultimate Blank
Mouse
Razer Lachesis
Thanks for the quick responses, suggestions and links.

I will work on this tonight after work.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz8.00 GBIntel(R) HD Graphics Family
Computer Manufacturer/Model Number
Lenovo Z570 10249RU
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard
LENOVO Emerald Lake
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
(1) USB Audio Device (2) Realtek High Definition Audio (
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
WDC WD7500BPVT-24HXZT3
Great, keep us updated :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i7-2600KCorsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)Asus Radeon HD 5850 (Crossfire)
OS
Windows 7 Ultimate x64
CPU
i7-2600K
Motherboard
Asus P8P67 Pro B3 (Rev 3.1)
Memory
Corsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)
Graphics Card(s)
Asus Radeon HD 5850 (Crossfire)
Sound Card
X-Fi Titanium Fata1ity Professional
Monitor(s) Displays
Acer Eyefinity
Screen Resolution
5040x1050
Hard Drives
Samsung Spinpoint F3 1TB
PSU
Corsair CMPSU-750TX 750W
Case
LIAN LI Lancool PC-K56
Cooling
Corsair H70
Keyboard
Ducky Shine / Das Ultimate Blank
Mouse
Razer Lachesis
Removed Kaparsky first. No issues. The remover tool at the provided link worked great.

Next, I ran the Intel Driver Update Utility from the Intel link provided. The utility told me that my graphics driver was up to date but my WiFi driver was outdated. It listed the graphics product as Intel Processor HD Graphics 3000 with the current driver 8.15.10.2509. On Intel's site, the date shown is 9/3/2011.

However, when I browsed through the menu Graphics > Laptop graphics controllers > Intel HD Graphics > Windows 7 Ultimate 64-bit, a newer option was available. The version is 8.15.10.2622.
http://downloadcenter.intel.com/Det...ltimate, 64-bit version*&DownloadType=Drivers

I couldn't tell if that one worked with my system and the Auto Utility hadn't updated, or if that was for a newer version of similar hardware.

I just un-installed and re-installed the same version that I had (8.15.10.2509) assuming the utility knew best.

I then installed the updated WiFi drivers.

Re-booted with no issues so far. Installing Microsoft Security Essentials right now.

I will attempt to replicate the scenario from last night to see if I get any more BSODs.

Thanks for the quick help and guidance through this.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz8.00 GBIntel(R) HD Graphics Family
Computer Manufacturer/Model Number
Lenovo Z570 10249RU
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard
LENOVO Emerald Lake
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
(1) USB Audio Device (2) Realtek High Definition Audio (
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
WDC WD7500BPVT-24HXZT3
Nice work! Keep us updated.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i7-2600KCorsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)Asus Radeon HD 5850 (Crossfire)
OS
Windows 7 Ultimate x64
CPU
i7-2600K
Motherboard
Asus P8P67 Pro B3 (Rev 3.1)
Memory
Corsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)
Graphics Card(s)
Asus Radeon HD 5850 (Crossfire)
Sound Card
X-Fi Titanium Fata1ity Professional
Monitor(s) Displays
Acer Eyefinity
Screen Resolution
5040x1050
Hard Drives
Samsung Spinpoint F3 1TB
PSU
Corsair CMPSU-750TX 750W
Case
LIAN LI Lancool PC-K56
Cooling
Corsair H70
Keyboard
Ducky Shine / Das Ultimate Blank
Mouse
Razer Lachesis
I was able to stream video several times over the weekend without any issues, so I consider this to be fixed. No other issues have appeared in the meantime.

Thanks for all your help, everyone.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz8.00 GBIntel(R) HD Graphics Family
Computer Manufacturer/Model Number
Lenovo Z570 10249RU
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard
LENOVO Emerald Lake
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
(1) USB Audio Device (2) Realtek High Definition Audio (
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
WDC WD7500BPVT-24HXZT3
Wonderful, let us know if you have any issues in the future.

Have a great day :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64i7-2600KCorsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)Asus Radeon HD 5850 (Crossfire)
OS
Windows 7 Ultimate x64
CPU
i7-2600K
Motherboard
Asus P8P67 Pro B3 (Rev 3.1)
Memory
Corsair Vengeance 8GB DDR3 @ 1600Mhz (9-9-9-24)
Graphics Card(s)
Asus Radeon HD 5850 (Crossfire)
Sound Card
X-Fi Titanium Fata1ity Professional
Monitor(s) Displays
Acer Eyefinity
Screen Resolution
5040x1050
Hard Drives
Samsung Spinpoint F3 1TB
PSU
Corsair CMPSU-750TX 750W
Case
LIAN LI Lancool PC-K56
Cooling
Corsair H70
Keyboard
Ducky Shine / Das Ultimate Blank
Mouse
Razer Lachesis
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