BSOD while Streaming Video, error 0x0000007e atikmdag.sys

xailsa

New member
Local time
6:06 AM
Messages
2
My computer will blue screen only while streaming video, usually YouTube. I can browse the web and play games just fine. I haven't intentionally made any changes to my computer. It just started doing this a couple weeks ago. I can only watch maybe 2-3 short videos before it crashes. Here is my Info:

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: h8-1214, Hewlett-Packard, Gigabyte, 2AC8
CPU: AuthenticAMD AMD FX(tm)-6100 Six-Core Processor AMD586, level: 21
6 logical processors, active mask: 63
RAM: 10501382144 total

[FONT=Segoe UI, Arial]On Tue 7/28/2015 1:16:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072815-101135-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC48BB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880150F68BB, 0xFFFFF88004263228, 0xFFFFF88004262A80)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
[/FONT]
I have uploaded the DM Log Collector as well.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64-bit
CPU
AMD FX(tm)-6100 Six-Core
Motherboard
h8-1214
Memory
10.0 GB
Graphics Card(s)
AMD Radeon HD 7700 Series
Antivirus
AVG
Browser
Mozilla Firefox
Your dumps are blaming your ATI driver. It's old and needs updating, check your vendor's support page for the latest ATI driver offered and update it.
Code:
fffff880`04262968  fffff880`074fc000Unable to load image atikmpag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR]
 atikmpag
fffff880`

0: kd> lmvm atikmpag
start             end                 module name
fffff880`074fc000 fffff880`0759e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=Red]Wed Mar 12 14:25:35 2014[/COLOR] (53206E5F)
    CheckSum:         000A71DA
    ImageSize:        000A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Uninstall DAEMONTools Lite, a proven cause of BSODs.

1. Uninstall DAEMONTools Lite via Add/Remove Programs.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

picture.php


   Information
If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
Daemon Tools Lite has been uninstalled and I updated my ATI driver with Driver Updater. Computer still crashes giving me the same screen.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64-bit
CPU
AMD FX(tm)-6100 Six-Core
Motherboard
h8-1214
Memory
10.0 GB
Graphics Card(s)
AMD Radeon HD 7700 Series
Antivirus
AVG
Browser
Mozilla Firefox
Back
Top