BSOD While surfing the Internet

pookani222 · Jul 29, 2010

Well I frequently get random BSOD's when I am surfing the net. I never download anything and am very careful when running .exe's.

I got the attached two BSOD's in the past 6 hours. Please help!

CarlTR6 · Jul 29, 2010

Both of these dumps show the same stop error code.

STOP 0x00000019: BAD_POOL_HEADER

Usual causes: Device driver

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\A-Rar\Dump Files\072910-24086-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a39000 PsLoadedModuleList = 0x82b81810
Debug session time: Thu Jul 29 14:07:22.090 2010 (GMT-4)
System Uptime: 0 days 0:28:59.196
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
......
1: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, 8520d000, 8520d300, 8600000}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+109 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: 8520d000, The pool entry we were looking for within the page.
Arg3: 8520d300, The next pool entry.
Arg4: 08600000, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from 82ba1718
Unable to read MiSystemVaType memory at 82b81160
 8520d000 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82c7ae8a to 82b581b6

STACK_TEXT:  
9960f080 82c7ae8a 8520d008 00000000 84ee4938 nt!ExFreePoolWithTag+0x1b1
9960f0cc 82c5a73c 851cc6e8 851cc6e8 851cc6d0 nt!IopDeleteFile+0x18f
9960f0e4 82aa1f60 00000000 8769a2c8 851cc6d0 nt!ObpRemoveObjectRoutine+0x59
9960f0f8 82aa1ed0 851cc6e8 82c7e7cc 8b801d10 nt!ObfDereferenceObjectWithTag+0x88
9960f100 82c7e7cc 8b801d10 8769a2c8 00002588 nt!ObfDereferenceObject+0xd
9960f144 82c7ffb2 8b801d10 a7479b10 84e607f0 nt!ObpCloseHandleTableEntry+0x21d
9960f174 82c8012a 84e607f0 00000000 9960f218 nt!ObpCloseHandle+0x7f
9960f190 82a7c44a 80002588 9960f238 82a79dad nt!NtClose+0x4e
9960f190 82a79dad 80002588 9960f238 82a79dad nt!KiFastCallEntry+0x12a
9960f20c 8a93c082 80002588 00000000 86dcb0b0 nt!ZwClose+0x11
9960f238 8a93cdf4 01dcb0b0 00000000 86dcb0b0 fltmgr!FltpExpandShortNames+0x304
9960f254 8a93d505 86dc0000 00000000 872dbefc fltmgr!FltpGetNormalizedFileNameWorker+0xae
9960f26c 8a93a765 86dcb0b0 00000000 86dcb0b0 fltmgr!FltpGetNormalizedFileName+0x19
9960f284 8a924b21 86dcb0b0 00000000 00000000 fltmgr!FltpCreateFileNameInformation+0x81
9960f2b4 8a924fa3 86867d64 00000000 9960f34c fltmgr!FltpGetFileNameInformation+0x321
9960f2dc 8a957c87 00143940 00000401 9960f310 fltmgr!FltGetFileNameInformation+0x12b
9960f32c 8a957edd 85143940 9960f34c 00002991 fileinfo!FIStreamGetInfo+0x109
9960f368 8a91e324 85143940 9960f38c 00000000 fileinfo!FIPostCreateCallback+0x171
9960f3d0 8a921512 001438e0 851438e0 1000000c fltmgr!FltpPerformPostCallbacks+0x24a
9960f3e4 8a921b46 851438e0 850fd548 9960f424 fltmgr!FltpProcessIoCompletion+0x10
9960f3f4 8a92229c 85d522a0 850fd548 851438e0 fltmgr!FltpPassThroughCompletion+0x98
9960f424 8a9358c9 9960f444 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x33a
9960f470 82a754bc 85d522a0 86653288 8533c514 fltmgr!FltpCreate+0x2db
9960f488 82c7966d bf1fc90a 8505d570 85008008 nt!IofCallDriver+0x63
9960f560 82cc3071 85d522a0 84ee4938 84fda178 nt!IopParseDevice+0xed7
9960f5a0 82c5a21f 8505d570 84ee4938 84fda178 nt!IopParseFile+0x51
9960f61c 82c8028d 8000259c 9960f670 00000240 nt!ObpLookupObjectName+0x4fa
9960f678 82c785eb 9960f8d8 84ee4938 00000000 nt!ObOpenObjectByName+0x159
9960f6f4 82cafdd9 9960f8ac 00000020 9960f8d8 nt!IopCreateFile+0x673
9960f750 8a937b62 9960f8ac 00000020 9960f8d8 nt!IoCreateFileEx+0x9e
9960f7dc 8a95a2d3 84ed8b00 00000000 9960f8ac fltmgr!FltCreateFileEx2+0xba
9960f8bc 82c4f966 00000000 9960f9c0 9960f934 fileinfo!FIPfInterfaceOpen+0x2a9
9960f920 82c3dc73 9960f97c 8000259c 00000020 nt!PfpOpenHandleCreate+0xc0
9960f998 82c3d712 9960fa58 a8579bb0 00000201 nt!PfpFileBuildReadSupport+0x93
9960fa2c 82c3f0f2 0060fa58 9960fbb4 00000001 nt!PfpPrefetchFilesTrickle+0xdf
9960fad0 82c3edaf a8577000 bf1fc74e 9960fbc8 nt!PfpPrefetchRequestPerform+0x2a6
9960fb24 82c589c7 9960fbb4 82a07b01 bf1fc782 nt!PfpPrefetchRequest+0x16e
9960fbe8 82cc4936 0325fd38 00000014 82a07b01 nt!PfSetSuperfetchInformation+0x182
9960fd20 82a7c44a 0000004f 00000000 00000014 nt!NtSetSystemInformation+0xb00
9960fd20 775664f4 0000004f 00000000 00000014 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0325fd50 00000000 00000000 00000000 00000000 0x775664f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
fileinfo!FIStreamGetInfo+109
8a957c87 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  10

SYMBOL_NAME:  fileinfo!FIStreamGetInfo+109

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fileinfo

IMAGE_NAME:  fileinfo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc18f

FAILURE_BUCKET_ID:  0x19_20_fileinfo!FIStreamGetInfo+109

BUCKET_ID:  0x19_20_fileinfo!FIStreamGetInfo+109

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\A-Rar\Dump Files\072910-25365-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a53000 PsLoadedModuleList = 0x82b9b810
Debug session time: Thu Jul 29 09:44:43.500 2010 (GMT-4)
System Uptime: 0 days 0:04:22.482
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
........
0: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, 8520d000, 8520d300, 8600000}

GetPointerFromAddress: unable to read from 82bbb718
Unable to read MiSystemVaType memory at 82b9b160
Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+1b1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: 8520d000, The pool entry we were looking for within the page.
Arg3: 8520d300, The next pool entry.
Arg4: 08600000, (reserved)

Debugging Details:
------------------

GetPointerFromAddress: unable to read from 82bbb718
Unable to read MiSystemVaType memory at 82b9b160

BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from 82bbb718
Unable to read MiSystemVaType memory at 82b9b160
 8520d000 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82b73a76 to 82b721b6

STACK_TEXT:  
9e56d5bc 82b73a76 8520d008 00000000 9e56d5d8 nt!ExFreePoolWithTag+0x1b1
9e56d5cc 8a91be8c 8520d008 9e56d5e8 8a922ed7 nt!ExFreePool+0xf
9e56d5d8 8a922ed7 8a92ac80 8520d008 9e56d5fc fltmgr!ExFreeToNPagedLookasideList+0x1e
9e56d5e8 8a93a9ba 8520d008 a62740f8 00000000 fltmgr!FltpReleaseStreamListCtrl+0x1f
9e56d5fc 82c71800 8520d00c ba11a687 00000000 fltmgr!DeleteStreamListCtrlCallback+0x60
9e56d63c 8aab4fb2 a62740f8 a6274008 a62740f8 nt!FsRtlTeardownPerStreamContexts+0x13a
9e56d658 8aaabb3b 00000705 a6274030 a6274008 Ntfs!NtfsDeleteScb+0x214
9e56d670 8aa1b71e 85076c68 a62740f8 00000000 Ntfs!NtfsRemoveScb+0xc5
9e56d68c 8aa9c0d2 85076c68 a6274008 00000000 Ntfs!NtfsPrepareFcbForRemoval+0x62
9e56d6d0 8aa18bec 85076c68 a62740f8 a62742a0 Ntfs!NtfsTeardownStructures+0x68
9e56d6f8 8aa9855b 85076c68 a62740f8 a62742a0 Ntfs!NtfsDecrementCloseCounts+0xaf
9e56d758 8aab74c3 85076c68 a62740f8 a6274008 Ntfs!NtfsCommonClose+0x4f2
9e56d7ec 8aa7751f 85d360d8 14f291e1 85276330 Ntfs!NtfsFspClose+0x118
9e56d87c 8aa85fab 87225008 85d360d8 00000001 Ntfs!NtfsFlushVolume+0x74
9e56d900 8aa8676b 87225008 85276330 14f290f5 Ntfs!NtfsCommonFlushBuffers+0x1a9
9e56d968 82a8f4bc 85d36020 85276330 85276330 Ntfs!NtfsFsdFlushBuffers+0xf7
9e56d980 8a91f20c 85d35a60 85276330 00000000 nt!IofCallDriver+0x63
9e56d9a4 8a91f3cb 9e56d9c4 85d35a60 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
9e56d9dc 82a8f4bc 85d35a60 85276330 85276330 fltmgr!FltpDispatch+0xc5
9e56d9f4 82c90f2e 85276330 86bb8a48 00000000 nt!IofCallDriver+0x63
9e56da14 82c71ea2 85d35a60 86bb8a48 00000000 nt!IopSynchronousServiceTail+0x1f8
9e56da80 82a9644a 871b4ec8 9e56db40 9e56dd50 nt!NtFlushBuffersFile+0x1d7
9e56da80 82a94361 871b4ec8 9e56db40 9e56dd50 nt!KiFastCallEntry+0x12a
9e56db00 82d72712 800003a0 9e56db40 00000000 nt!ZwFlushBuffersFile+0x11
9e56dd50 82c616bb 8cac6ac0 ba11ad2b 00000000 nt!PopFlushVolumeWorker+0x13c
9e56dd90 82b130f9 82d725d6 8cac6ac0 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExFreePoolWithTag+1b1
82b721b6 cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExFreePoolWithTag+1b1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cacf

FAILURE_BUCKET_ID:  0x19_20_nt!ExFreePoolWithTag+1b1

BUCKET_ID:  0x19_20_nt!ExFreePoolWithTag+1b1

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
8a7b0000 8a7f8000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
90228000 90282000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
9016c000 9017e000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
914c0000 915c6000   AGRSM    AGRSM.sys    Mon Nov 10 09:56:37 2008 (49184BA5)
90041000 90053000   amdk8    amdk8.sys    Mon Jul 13 19:11:03 2009 (4A5BBF07)
8a910000 8a919000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
8a8e4000 8a8ed000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8a8ed000 8a910000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
90639000 90766000   athr     athr.sys     Mon Sep 21 13:58:25 2009 (4AB7BEC1)
90e0b000 913f3000   atikmdag atikmdag.sys Mon Dec 01 16:01:46 2008 (493450BA)
8a853000 8a85e000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
8ac26000 8ac2d000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
90200000 9020e000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
8a63c000 8a644000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
988ad000 988c6000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
983a0000 983be000   cdd      cdd.dll      unavailable (00000000)
99791000 997a7000   cdfs     cdfs.sys     Mon Jul 13 19:11:14 2009 (4A5BBF12)
8a686000 8a731000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8adbb000 8ade0000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
8a644000 8a686000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
90053000 90056700   CmBatt   CmBatt.sys   Mon Jul 13 19:19:18 2009 (4A5BC0F6)
8ab73000 8abd0000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
8a84b000 8a853000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
913f3000 91400000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
968bc000 968c9000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
9037d000 903e1000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
903e1000 903f9000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
90371000 9037d000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
8adaa000 8adbb000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
96899000 968b2000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
968d4000 968dd000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
968c9000 968d4000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
968dd000 968ee000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
968b2000 968bc000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
90057000 9010e000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
9010e000 90147000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
99767000 99791000   fastfat  fastfat.SYS  Mon Jul 13 19:14:01 2009 (4A5BBFB9)
8a94d000 8a95e000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
8a919000 8a94d000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8abde000 8abe7000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8ad78000 8adaa000   fvevol   fvevol.sys   Fri Sep 25 22:24:21 2009 (4ABD7B55)
90039000 90041000   FwLnk    FwLnk.sys    Sun Nov 19 09:11:12 2006 (45606600)
8af71000 8afa2000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
907d4000 907db000   GEARAspiWDM GEARAspiWDM.sys Wed Feb 02 00:19:49 2005 (420062F5)
82a1c000 82a53000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
907db000 907fa000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
9681a000 9686a000   HdAudio  HdAudio.sys  Mon Jul 13 19:51:46 2009 (4A5BC892)
98828000 988ad000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
8ae10000 8ae18000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
90600000 90618000   i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B)
90618000 90625000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
80ba3000 80bab000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
91429000 9145d000   ks       ks.sys       Mon Jul 13 19:45:13 2009 (4A5BC709)
8ab60000 8ab73000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8ad26000 8ad4b000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
96980000 96990000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
9694b000 96966000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
8a620000 8a62b000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
915c8000 915d5000   modem    modem.sys    Mon Jul 13 19:55:24 2009 (4A5BC96C)
96940000 9694b000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
90625000 90632000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
8a8ce000 8a8e4000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
8a95e000 8a981000   MpFilter MpFilter.sys Sat Mar 20 00:03:26 2010 (4BA4490E)
9975e000 99766e00   MpNWMon  MpNWMon.sys  Sat Mar 20 00:03:24 2010 (4BA4490C)
988c6000 988d8000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
988d8000 988fb000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:32:02 2010 (4B88CA72)
988fb000 98936000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85)
98936000 98951000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B)
8a9ba000 8a9c5000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
8a609000 8a611000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8ab35000 8ab60000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
90367000 90371000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
8ae00000 8ae10000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8ac31000 8ace8000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
90e00000 90e0b000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
969d6000 969e6000   ndisuio  ndisuio.sys  Mon Jul 13 19:53:51 2009 (4A5BC90F)
90196000 901b8000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
914af000 914c0000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
902eb000 902f9000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
90282000 902b4000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
8ace8000 8ad26000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
8a9c5000 8a9d3000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
9035d000 90367000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82a53000 82e63000   nt       ntkrpamp.exe Sat Feb 27 02:33:35 2010 (4B88CACF)
8aa06000 8ab35000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8ac1f000 8ac26000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
96990000 969d6000   nwifi    nwifi.sys    Mon Jul 13 19:51:59 2009 (4A5BC89F)
902bb000 902da000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
8a83a000 8a84b000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
8a805000 8a82f000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
8a8b9000 8a8c0000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
8a8c0000 8a8ce000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8abd0000 8abde000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
98969000 98a00000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
9686a000 96899000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
8a62b000 8a63c000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
9017e000 90196000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
901b8000 901d0000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
901d0000 901e7000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
901e7000 901fe000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
9031c000 9035d000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
90000000 9000a000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)
8a9a2000 8a9aa000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
8a9aa000 8a9b2000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
8a9b2000 8a9ba000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
8ad4b000 8ad78000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
969e6000 969f9000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
90147000 9016c000   Rt86win7 Rt86win7.sys Thu Feb 26 04:04:22 2009 (49A65B16)
98800000 9880a000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
8afef000 8aff7000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
996ec000 9973d000   srv      srv.sys      Tue Dec 08 03:05:37 2009 (4B1E08D1)
9969d000 996ec000   srv2     srv2.sys     Mon Jul 13 19:14:52 2009 (4A5BBFEC)
915d5000 915f6000   srvnet   srvnet.sys   Tue Dec 08 03:05:06 2009 (4B1E08B2)
90632000 90633380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8ae28000 8af71000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
9880a000 98817000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
8a9ea000 8a9f5000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
8a9d3000 8a9ea000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
9030c000 9031c000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
98330000 98339000   TSDDD    TSDDD.dll    unavailable (00000000)
90018000 90039000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
8afea000 8afee180   TVALZ_O  TVALZ_O.SYS  Thu Nov 08 22:07:46 2007 (4733CF02)
9145d000 9146b000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
968ee000 96905000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
915c6000 915c7700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
907c5000 907d4000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
9146b000 914af000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
90770000 9077a000   usbohci  usbohci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
9077a000 907c5000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
96929000 96940000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:51:19 2009 (4A5BC877)
96905000 96928b00   usbvideo usbvideo.sys Mon Jul 13 19:51:51 2009 (4A5BC897)
8a82f000 8a83a000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8abe7000 8abf3000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
8a981000 8a9a2000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
8afa2000 8afaa380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
8a85e000 8a86e000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8a86e000 8a8b9000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8afab000 8afea000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
90766000 90770000   vwifibus vwifibus.sys Mon Jul 13 19:52:02 2009 (4A5BC8A2)
902da000 902eb000   vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
902f9000 9030c000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8abf3000 8ac00000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
8a731000 8a7a2000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
8a7a2000 8a7b0000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
902b4000 902bb000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
980d0000 9831a000   win32k   win32k.sys   unavailable (00000000)
8a600000 8a609000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
96966000 96980000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
9973d000 9975d480   WUDFRd   WUDFRd.sys   Mon Jul 13 19:50:44 2009 (4A5BC854)

Unloaded modules:
997a7000 997c6000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
99633000 9969d000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8ac00000 8ac1f000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
98951000 98969000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8ae18000 8ae25000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8ade0000 8adeb000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8aff7000 8b000000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8adeb000 8adfc000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

To start I reccomend that you enable Driver Verifier and let it run unil it blue screens. The upload the dumps. We would prefer that you zip the dumps and do use rar. In the meantime, I will look at your drivers and see if I can find problems there.

Using Driver Verifier to identify issues with Drivers

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

pookani222 · Jul 29, 2010

Thank you very much Carl. I have done everything you said, just waiting for my computer to crash now

CarlTR6 · Jul 29, 2010

Very good. Post the bsod's when they occur.

I find the following outdated drivers on your system. Generally, Windows 7 does not like older drivers. They can cause conflicts and memory corruption.

AGRSM.sys Mon Nov 10 09:56:37 2008 - SoftModem Device Driver belongs to the software Agere Systems Soft Modem or TOSHIBA V92 Software Modem or Creatix V.92 Data Fax Modem by Agere Systems (www.agere.com). Update this driver or uninstall.

atikmdag.sys Mon Dec 01 16:01:46 2008 - ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

FwLnk.sys Sun Nov 19 09:11:12 2006 - Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package) Toshiba Support - Homepage Update the driver or uninstall the package.

GEARAspiWDM.sys Wed Feb 02 00:19:49 2005 - CD-ROM Class Filter Driver by Gear Softwarehttp://www.gearsoftware.com. CDRom Class Filter Driver or Filter Driver for 2k and XP or CD/DVD Class Filter Driver or CD DVD Filter or GEAR ASPI Filter Driver belongs to the software GEAR.wrks or GEAR CDRom Filter or GEARAspi or GEARAspiWDM or Norton Ghost or MixMeister Studio Demo or MixMeister Pro or GEAR 32bit Driver Installer or MixMeister CD-R Drivers or Drive Image or Norton Save and Restore or CD DVD Filter or GearDrvs or iTunes or GEAR ASPI Filter Driver or GEAR driver installer for x by GEAR Software Inc (www.gearsoftware.com). Updatre or uninstall.

Rt86win7.sys Thu Feb 26 04:04:22 2009 - I think this is a Realtek LAN driver. Realtek See if you can update it.

TVALZ_O.SYS Thu Nov 08 22:07:46 2007 - TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver Toshiba Support - Homepage update this driver or uninstall the package.

All of the drivers in red are definitely obsolete.

How to update drivers

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Let us know if you need help.

pookani222 · Jul 29, 2010

Thanks again for your help Carl, I really appreciate it. However I am not really tech savy and was wondering, how would I go about uninstalling a driver such as GEARAspiWDM.sys, TVALZ_O.SYS, AGRSM.sys and the Catalyst control panel (I tried searching for the CP on my laptop with no success).

Thanks!

pookani222 · Jul 29, 2010

My system has also just crashed so I have deleted driver verifiers settings. Attached to this post is the dump file that was generated.

CarlTR6 · Jul 29, 2010

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\Dump Files\072910-34819-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a42000 PsLoadedModuleList = 0x82b8a810
Debug session time: Thu Jul 29 15:39:38.557 2010 (GMT-4)
System Uptime: 0 days 0:00:14.695
Loading Kernel Symbols
...............................................................
.........................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 4, 87b23404, 0}

Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl+5861e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000004, The address that the exception occurred at
Arg3: 87b23404, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+5861e
00000004 ??              ???

TRAP_FRAME:  87b23404 -- (.trap 0xffffffff87b23404)
ErrCode = 00000010
eax=00000000 ebx=00000000 ecx=82ae455e edx=0000ae39 esi=00000000 edi=87b234b8
eip=00000004 esp=87b23478 ebp=00000000 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
00000004 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0x8E

PROCESS_NAME:  System

CURRENT_IRQL:  1

LAST_CONTROL_TRANSFER:  from 87b234b8 to 00000004

SYMBOL_ON_RAW_STACK:  1

STACK_ADDR_RAW_STACK_SYMBOL: ffffffff87b23754

STACK_COMMAND:  dds 87B23754-0x20 ; kb

STACK_TEXT:  
87b23734  00000000
87b23738  a1ce1f13
87b2373c  87b237b8
87b23740  82c311e9 nt!IoGetDeviceProperty+0x1be
87b23744  87de6b60
87b23748  852241b0 watchdog!WdLogEvent5
87b2374c  8522407e watchdog!WdLogNewEntry5
87b23750  8d4af61e dxgkrnl+0x5861e
87b23754  87b23810
87b23758  87de6b60
87b2375c  0000005c
87b23760  00010040
87b23764  00000000
87b23768  ffffffff
87b2376c  ffffffff
87b23770  00000000
87b23774  00000000
87b23778  00000000
87b2377c  00000000
87b23780  00000000
87b23784  00000000
87b23788  00000000
87b2378c  00000000
87b23790  00000000
87b23794  00000000
87b23798  00000000
87b2379c  00000000
87b237a0  8522407e watchdog!WdLogNewEntry5
87b237a4  8d4af61e dxgkrnl+0x5861e
87b237a8  00000000
87b237ac  87b23798
87b237b0  00000008


FOLLOWUP_IP: 
dxgkrnl+5861e
8d4af61e ??              ???

SYMBOL_NAME:  dxgkrnl+5861e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac54de1

FAILURE_BUCKET_ID:  0x8E_VRF_dxgkrnl+5861e

BUCKET_ID:  0x8E_VRF_dxgkrnl+5861e

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
85239000 85281000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
8b62e000 8b688000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
8d441000 8d453000   amdk8    amdk8.sys    Mon Jul 13 19:11:03 2009 (4A5BBF07)
8539d000 853a6000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
85371000 8537a000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8537a000 8539d000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
8dc0b000 8e1f3000   atikmdag atikmdag.sys Mon Dec 01 16:01:46 2008 (493450BA)
852e0000 852eb000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
855e5000 855ec000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
8b600000 8b60e000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
8504f000 85057000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
85611000 85630000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
85099000 85144000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
857b6000 857db000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
85057000 85099000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8d453000 8d456700   CmBatt   CmBatt.sys   Mon Jul 13 19:19:18 2009 (4A5BC0F6)
85571000 855ce000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
852d8000 852e0000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
857db000 857e8000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
8b783000 8b7e7000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
8b7e7000 8b7ff000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
8b777000 8b783000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
85818000 85829000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
857f3000 857fc000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
857e8000 857f3000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
85600000 85611000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
8d457000 8d50e000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
8d50e000 8d547000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
853da000 853eb000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
853a6000 853da000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
855dc000 855e5000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
85784000 857b6000   fvevol   fvevol.sys   Fri Sep 25 22:24:21 2009 (4ABD7B55)
8d439000 8d441000   FwLnk    FwLnk.sys    Sun Nov 19 09:11:12 2006 (45606600)
85974000 859a5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
82a0b000 82a42000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
85810000 85818000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
80bb7000 80bbf000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
8555e000 85571000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
85732000 85757000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
85033000 8503e000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
8535b000 85371000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
85200000 85223000   MpFilter MpFilter.sys Sat Mar 20 00:03:26 2010 (4BA4490E)
853f3000 853fe000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
8528a000 85292000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
85533000 8555e000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
8b76d000 8b777000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
85800000 85810000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8563d000 856f4000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
8b6f1000 8b6ff000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
8b688000 8b6ba000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
856f4000 85732000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
851e4000 851f2000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
8b763000 8b76d000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82a42000 82e52000   nt       ntkrpamp.exe Sat Feb 27 02:33:35 2010 (4B88CACF)
85404000 85533000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
85630000 85637000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
8b6c1000 8b6e0000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
852c7000 852d8000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
85292000 852bc000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
85346000 8534d000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
8534d000 8535b000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
855ce000 855dc000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8503e000 8504f000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
8b722000 8b763000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
855f8000 85600000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
85230000 85238000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
853eb000 853f3000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
85757000 85784000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
859f2000 859fa000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
8582b000 85974000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
85017000 85022000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
85000000 85017000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
8b712000 8b722000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
8d418000 8d439000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
859ed000 859f1100   TVALZ_O  TVALZ_O.SYS  Mon Jul 13 22:19:21 2009 (4A5BEB29)
852bc000 852c7000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
855ec000 855f8000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
851c3000 851e4000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
859a5000 859ad380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
852eb000 852fb000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
852fb000 85346000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
859ae000 859ed000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
8b6e0000 8b6f1000   vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
8b6ff000 8b712000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
85223000 85230000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
85144000 851b5000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
851b5000 851c3000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8b6ba000 8b6c1000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
85281000 8528a000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)

STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

This is a hardware or hardware related error. It could still be caused by drivers. Even though Driver Verifier was enabled, the dump does not point to a specific driver.

So at this point, lets start testing hardware.

Download a copy of Memtest86+ - Advanced Memory Diagnostic Tool and burn the ISO to a CD using http://isorecorder.alexfeinman.com/W7. Boot from the CD, and leave it running for at least 7 passes. Let us know the results.

Now to your driver questions. I am assuming that you looked in the Control Panel for any program in the lists I gave you? Did you go to the manufacturers' websites and try to update any of them?

You can try renaming them. If you do this, the software and/or hardware associated with these drivers will not work. Only do this with the drivers in red font for now.

To rename them, first create a system restore point. Then using Windows Explorer, navigate to c:\Windows\System32\Drivers and look for the specific driver. Right click on the driver and select Rename. Change the extension from sys to bak leaving the rest of the name intact. This makes it easy to re-enable them.

By the way, it would help us if you would please use this procedure for uploading Dump files. We prefer that you not use rar. http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

Please feel free to post any questions and ask for any help you need.

cluberti · Jul 29, 2010

CarlTR6 said:
Even though Driver Verifier was enabled, the dump does not point to a specific driver.

Actually, if you look closely, it most certainly does - it doesn't name the driver, but we can easily infer which is a problem. The raw stack shows a call to IoGetDeviceProperty after going through the directx kernel, and this would indicate a call to the video driver to get hardware info from the card (and watchdog is there because it watches for timeouts and crashes the box if these occur). That would indicate either the video driver is bad, or the hardware device it was talking to is.

Jonathan_King · Jul 29, 2010

Do you have another video card you can test with?

I suspect your ATI drivers are the cause. They are way outdated:

Code:

Timestamp:        Mon Dec 01 16:01:46 2008 (493450BA)

Please install the latest drivers from here: Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

pookani222 · Jul 29, 2010

Jonathan_King said:
Do you have another video card you can test with?

I suspect your ATI drivers are the cause. They are way outdated:

Code:

Timestamp: Mon Dec 01 16:01:46 2008 (493450BA)

Please install the latest drivers from here: Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

I tried that already from Carl's previous post and I ended up going here: 737-28041SupportforATIMobility

I then went to Toshiba Support and tried to find the required driver but it wasn't there (so no can-do).

Carl - Thanks again for the help, I'll post my results tomorrow seeing as I don't have enough time to do the 7 passes today.

CarlTR6 · Jul 29, 2010

Very good; I'm looking forward to seeing the results.

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