Solved BSOD while surfing the net SYSTEM_SERVICE_EXCEPTION

[cronaldo]

Hi all. I am brand new to the board and I stumbled across this fantastic site while looking for a solution to my multiple BSOD's

I have been getting BSOD's from what I believe are different drivers for quite some time now. I have tried numerous driver updates, but nothing seems to help. Sometimes I get a couple in a day and other times it can go a few days before crashing.

I am running win7 64bit with a quadcore and a 600gb HD

I have attached the SF_diagnostic zip.

any help would be greatly appreciated

 

[Arc]

Hello ronaldo, Welcome aboard.

► It is the problem with your Sunbelt Personal Firewall driver/Sunbelt Software.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, 0, fffff88008b5fde0, 0}

Unable to load image SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
[COLOR=Red]Probably caused by : SbFw.sys [/COLOR]( SbFw+a7b1 )

Followup: MachineOwner
---------

That program is discontinued already, and not anymore supported. Better you uninstall it.

► Also, uninstall AVG.

fffff880`08b602d8  fffff880`07f35b3eUnable to load image AVGIDSDriver.Sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
 AVGIDSDriver+0xeb3e[/COLOR]
- - - - - -  - - - -  - - - - 
- - - - - -  - - - -  - - - - 
fffff880`08b60868  fffff880`0485215d [COLOR=Red]avgtdia[/COLOR]+0x115d
fffff880`08b60870  00000000`00000001
fffff880`08b60878  fffff880`04cdd6f0 [COLOR=Red]SbFw[/COLOR]+0xa6f0
fffff880`08b60880  fffffa80`0619c360
fffff880`08b60888  fffff880`0e951588
fffff880`08b60890  00000000`00000000
fffff880`08b60898  fffff880`04858838 [COLOR=Red]avgtdia[/COLOR]+0x7838
=============================
fffff880`08b5fca8  fffff880`04851000Unable to load image avgtdia.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia[/COLOR]

► Uninstall the following programs too.

Ad-Aware Antivirus 
AVG PC Tuneup 2011\Utilities
MagicDisc
MagicISO
Norton Online Backup
Advanced System care.

For antivirus, use Microsoft Security Essentials - Free Antivirus for Windows only.

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

► The network driver needs to be updated, too.

Name    [00000007] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.37.1229.2010, 403.10 KB (412,776 bytes), [COLOR=Red]12/29/2010[/COLOR] 10:45 AM)

First, download the network card driver from manufactuer's website, Realtek
Then reinstall the driver:

1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
2. Double click to expand "Network adaptors".
3. Right click your network card and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Restart the computer
6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the results.

 

[cronaldo]

Wow thanks Arc... instant response.

I did everything you suggested and so far so good. I'll give it a couple of days and see if that did it.

Thanks again.

 

[Arc]

OK mate! Let us know what happened there.

 

[cronaldo]

4 days no crash... longest I have gone since these crashes started happening is 3 weeks so its a bit early to start celebrating, but there is hope.

Thanks Arc

 

[Arc]

Best of luck mate.

Must robust optimism says that your issue is over, after removal of AVG and other problematic programs.

 

[cronaldo]

I'll go ahead and call this solved.

Thanks Arc.

 

[Arc]

You are welcome