Solved BSOD while trying to do many things

[BL0ODSUGAR]

More details bit that shows up.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88007D50EBB
BCP3: FFFFF880090534E0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110312-12760-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-22635-0.sysdata.xml

Think this SF Tool did the right thing even though the whole bar didn't even make it passed the N in launch after 10mins. Comes up with a Unhandled Exception error and i just click continue.

Thanks
Chris

 

[Arc]

Hello BL0ODSUGAR, we need thr MSINFO32 file, too.
► upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

► Try to update ATI display driver, though it is of September, reasonably new.

fffff880`0e80f1d8  fffff880`070e29e9Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x329e9

Search it in AMD Graphics Drivers & Software.

► Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

► Get rid of Asmedia 106x SATA Host Controller Driver.

fffff880`0e80e5b8  fffff880`00c57b34Unable to load image \SystemRoot\system32\DRIVERS\asahci64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for asahci64.sys
*** ERROR: Module load completed but symbols could not be loaded for asahci64.sys
 asahci64+0x1b34[/COLOR]

It is crashing, and it is not anything very required.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

► Use Microsoft Security Essentials.
Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on Demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.

 

[BL0ODSUGAR]

Ok went to AMD and downloaded some stuff. Been told by a lot of people to go to MSE so now i have.

The instructions you gave for Get rid of Asmedia 106x SATA Host Controller Driver doesn't sound right. As the ASmedia isnt under Disk drives.

Here's A picture of device Manager

And here is the MSINFO file.

Thanks
chris

 

[Arc]

Hmm ... I see that my assumption was wrong here. Anyway, form the dumps, what I got is the Asmedia 106x SATA Host Controller Driver is contributing in the crash.

How is the computer working now?

 

[BL0ODSUGAR]

Seems to be fixed after updating the AMD drivers.
I can now complete a Rating of my systems performance thingy. Haven't tried starting Battlefield 3 yet.

But it would also Crash after shutting down and saying no signal detected then reboot with into BSOD.

That was the only things i found would cause the crashes.

so should i uninstall the Asmedia 106x SATA Host Controller Driver under the IDE ATA/ATAPI controllers?

thanks
chris

 

[Arc]

Yes, go for it. See if it changes the situation or not.

 

[BL0ODSUGAR]

I uninstalled it and as it was restarting. just after it says no Signal detected it crashed into BSOD. this SF diagnostic tool doesnt want to finish the Minidump and only adds abit but doesnt complete. Is it supposed to? keeps coming up with Unhandled Exception every time i start it..

here is updated SF tool file. with alot more this time as doing them separately helped alot.


thanks for the help so far
chris

 

[Arc]

It shows the graphics driver as the cause of the crash.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88007cfdebb, fffff880009bdf98, fffff880009bd7f0}

[COLOR=Red]Probably caused by : atikmdag.sys[/COLOR] ( atikmdag+69bebb )

Followup: MachineOwner
---------

Update it to the latest.
http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

 

[BL0ODSUGAR]

well after going to 12.10 drivers yesterday and then you still telling me to update them i went to the beta ones and after 2 black screens not finding a signal after 5mins each i turned it off. and went to bed. just managed to get 12.11 BETA ones on and all seems to be fixed. can shut down and restart with out it BSODing me.

Thanks
chris

 

[Arc]

Good news Best of luck.

 

[BL0ODSUGAR]

WELL.Cant be that. must be 12.10 and 12.11 crashing..
i went and house sat for a mate from the 23rd to the 29th of October. No one used my computer as everyone else has there own. Plus Password protected. and when i got back the BSODs started..

cant remember doing the update to 12.10 when i got back but i may have. just forgotten.

just got back from watching a movie and left PC on downloading some steam games. come back to the paused windows LOGO screen which is what happens after a BSOD.

should i just try the one before 12.10 and not update at this time?

 

[Arc]

Try it, good plan definitely.

Stress test the Graphics Card using Furmark. If it error is with the card itself.
Video Card - Stress Test with Furmark

Clean inside the computer. Make it sure that there is no accumulated dust.

Monitor the system heat, and the heat of the card itself. Use Speccy for it.

And upload the last dump, too.

 

[BL0ODSUGAR]

Furmark didnt crash it. PC could probably use a clean.

GPU #1 hit 80 degrees
#2 hit 70 degrees.

Im now at CCC 12.9. so shall give it a couple hours test. doing random things to see what happens.

heres the latest dumps.

Thanks.
chris

 

[Arc]

You were absolutely right, it crashed on 12.11, too :sarc:

kd> lmvm atikmdag
start             end                 module name
fffff880`076e0000 fffff880`081f5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    [COLOR=Red]Image name: atikmdag.sys
    Timestamp:        Tue Oct 23 07:53:58 2012 [/COLOR](5085FFBE)
    CheckSum:         00AC8140
    ImageSize:        00B15000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So, now it is to see, if it crashes on 12.9, too.

 

[BL0ODSUGAR]

Well it seems to be working great. Hasn't crashed yet or anything. Thanks for the help.

Chris

 

[Arc]

You are welcome, Chris