Solved BSOD while trying to hibernate NEED HELP

[johnmalay]

Hi and good morning to all sevenforum member.

I need help from computer expert to solve my problem. I'm using ASUS A55V laptop.
I don't know why my computer always BSOD when i trying to hibernate. I've try many solution on other website and end's up to this forum. It is not only when trying to hibernate,the error will come sometimes when i leave my computer doing nothing. Before this,my computer is acting normally untill some day it start to crash while hibernate. I'm using windows seven ultimate x64 bit. While hibernating,my screen start to blank and i've to wait about 10 minute to get BSOD error. Message said error causing from driver power state failure. All driver is install and there's no question mark. No hardware is tick to wake my computer. Here i attach dump file from my computer. TQ

 

[koolkat77]

Please 'Grab all' and upload a new zip:

Blue Screen of Death Posting Instructions​

 

[johnmalay]

Please 'Grab all' and upload a new zip:

Blue Screen of Death Posting Instructions​

edited

 

[koolkat77]

Not just the dumps, I meant all the files like system info, msinfo, hosts etc.

 

[johnmalay]

Not just the dumps, I meant all the files like system info, msinfo, hosts etc.

done

 

[koolkat77]

Uninstall your current antivirus as it is contributing to your BSOD's.

[FONT="Lucida Console"]kl1.sys                     Tue Jun 19 19:27:15 2012 (4FE07E33)
klflt.sys                   Tue Mar 26 20:44:59 2013 (5151B46B)
klif.sys                    Tue Mar 26 21:07:33 2013 (5151B9B5)
klim6.sys                   Thu Aug  2 17:09:23 2012 (501A5FE3)
klkbdflt.sys                Mon Sep  3 19:55:35 2012 (5044B6D7)
klmouflt.sys                Mon Sep  3 20:21:58 2012 (5044BD06)
kltdi.sys                   Mon Apr 29 18:07:50 2013 (517E6296)
kneps.sys                   Tue Mar  5 15:09:23 2013 (5135B643)[/FONT]

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Uninstall VMware, LENOVO ATK Hotkey ATK0101 ACPI UTILITY and Asus Charger Driver [br] Likely BSOD cause. Use Revo Uninstaller Free to uninstall.

   Note

Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware​

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

Upload a screenshot using:

CrystalDiskInfo​

:tip: For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure​

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor​

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

   Tip

• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

BSOD SUMMARY:

[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jul 21 05:44:39.716 2013 (UTC + 6:00)
System Uptime: 0 days 0:13:22.591
BugCheck 9F, {3, fffffa800825de30, fffff80000b9c3d8, fffffa800cf055d0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 20 15:55:05.239 2013 (UTC + 6:00)
System Uptime: 0 days 3:51:52.503
BugCheck 9F, {3, fffffa800825f980, fffff80000b9c3d8, fffffa8008a0c5b0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 18 14:20:38.930 2013 (UTC + 6:00)
System Uptime: 0 days 2:22:07.195
BugCheck 9F, {3, fffffa800825fbb0, fffff80000b9c3d8, fffffa800be182e0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul 16 19:04:22.716 2013 (UTC + 6:00)
System Uptime: 0 days 3:20:21.980
BugCheck 9F, {3, fffffa800825fe30, fffff8000506e3d8, fffffa800cb922d0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jul 12 19:08:05.990 2013 (UTC + 6:00)
System Uptime: 0 days 3:04:52.254
BugCheck 9F, {3, fffffa800825fe30, fffff80000b9c3d8, fffffa800936f010}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul 10 10:58:37.832 2013 (UTC + 6:00)
System Uptime: 0 days 3:21:08.706
BugCheck 9F, {3, fffffa800827ae30, fffff80000b9c3d8, fffffa80094aacb0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul  9 20:06:44.757 2013 (UTC + 6:00)
System Uptime: 0 days 2:16:37.021
BugCheck 9F, {3, fffffa800825ebb0, fffff80000b9c3d8, fffffa8009271b30}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

 

[johnmalay]

Uninstall your current antivirus as it is contributing to your BSOD's.

[FONT="Lucida Console"]kl1.sys                     Tue Jun 19 19:27:15 2012 (4FE07E33)
klflt.sys                   Tue Mar 26 20:44:59 2013 (5151B46B)
klif.sys                    Tue Mar 26 21:07:33 2013 (5151B9B5)
klim6.sys                   Thu Aug  2 17:09:23 2012 (501A5FE3)
klkbdflt.sys                Mon Sep  3 19:55:35 2012 (5044B6D7)
klmouflt.sys                Mon Sep  3 20:21:58 2012 (5044BD06)
kltdi.sys                   Mon Apr 29 18:07:50 2013 (517E6296)
kneps.sys                   Tue Mar  5 15:09:23 2013 (5135B643)[/FONT]

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Uninstall VMware, LENOVO ATK Hotkey ATK0101 ACPI UTILITY and Asus Charger Driver [br] Likely BSOD cause. Use Revo Uninstaller Free to uninstall.

   Note

Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware​

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

Upload a screenshot using:

CrystalDiskInfo​

:tip: For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure​

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor​

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

   Tip

• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

BSOD SUMMARY:

[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jul 21 05:44:39.716 2013 (UTC + 6:00)
System Uptime: 0 days 0:13:22.591
BugCheck 9F, {3, fffffa800825de30, fffff80000b9c3d8, fffffa800cf055d0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 20 15:55:05.239 2013 (UTC + 6:00)
System Uptime: 0 days 3:51:52.503
BugCheck 9F, {3, fffffa800825f980, fffff80000b9c3d8, fffffa8008a0c5b0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 18 14:20:38.930 2013 (UTC + 6:00)
System Uptime: 0 days 2:22:07.195
BugCheck 9F, {3, fffffa800825fbb0, fffff80000b9c3d8, fffffa800be182e0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul 16 19:04:22.716 2013 (UTC + 6:00)
System Uptime: 0 days 3:20:21.980
BugCheck 9F, {3, fffffa800825fe30, fffff8000506e3d8, fffffa800cb922d0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jul 12 19:08:05.990 2013 (UTC + 6:00)
System Uptime: 0 days 3:04:52.254
BugCheck 9F, {3, fffffa800825fe30, fffff80000b9c3d8, fffffa800936f010}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul 10 10:58:37.832 2013 (UTC + 6:00)
System Uptime: 0 days 3:21:08.706
BugCheck 9F, {3, fffffa800827ae30, fffff80000b9c3d8, fffffa80094aacb0}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul  9 20:06:44.757 2013 (UTC + 6:00)
System Uptime: 0 days 2:16:37.021
BugCheck 9F, {3, fffffa800825ebb0, fffff80000b9c3d8, fffffa8009271b30}
Probably caused by : ntkrnlmp
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

ok tq so much, i will try to do what you said and i will give feedback

 

[koolkat77]

Good luck.

 

[johnmalay]

Yeah! finally my computer return to its normal state! thanks to @koolkat77 for the guide. I was able to hibernate my computer and no more BSOD when i leave my computer on. Tq so much.

I'm using this guide by koolkat77 -

* Uninstall kaspersky antivirus 2013 using kaspersky removal tools on safe mode
* Uninstall vmware using revo uninstaller,clear all registery key using advanced mode feature. I can't find LENOVO ATK Hotkey ATK0101 ACPI UTILITY and Asus Charger Driver. Mybe i've done uninstall before this and only registery show up.
* Scan and run disk check and there's several error and windows repair the corrupt file upon system reboot
* Run Memtest86 pass 1 and found no error. Run about 1 hour 30 minute
* Install malwarebytes and scan for virus

Doing all of these i have my system run smooth again and faster than before. I think the main problem cause by kaspersky antivirus 2013 and corrupt system file. Again thanks for guiding me @koolkat77

 

[koolkat77]

Thanks for letting us know.
Be sure to post if you have them again.