BSOD while using Firefox

[james cullen]

Hello

My wifes computer has been having Blue Screens intermittently, it's usually while she is using FireFox but not always, her machine is an Intel i3-3220 @ 3.3ghz with 4gb of ram and Intel HD on board graphics.

If someone could have a look at the dump files we'd really appreciate it.

Cheers

 

[YoYo155]

Hi .
A single dump is not much to go on but the BCCode is typical with a graphics driver passing bad data to the kernel.

BugCheck 3B, {c0000005, fffff8000388ba85, fffff88008caaef0, 0}

fffff880`08caaa98  fffff880`04f3b842Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

 [COLOR=Red][U][B]igdkmd64[/B][/U][/COLOR]+0x70842
fffff880`08caab88  fffff880`0498a0a1 [B][COLOR=Red]dxgmms1[/COLOR][/B]!VidSchiUpdateContextRunningTimeAtISR+0x45
fffff880`08caabc8  fffff880`04986677 [COLOR=Red][B]dxgmms1[/B][/COLOR]!VidSchiProcessIsrCompletedPacket+0x1eb
fffff880`08caac58  fffff880`0498617e [COLOR=Red][B]dxgmms1[/B][/COLOR]!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`08caaca8  fffff880`04985f82 [COLOR=Red][B]dxgmms1[/B][/COLOR]!VidSchDdiNotifyInterrupt+0x9e

lmvm igdkmd64
start             end                 module name
fffff880`04ecb000 fffff880`05760540   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=Red][U][B]Tue Aug 21 20:08:36 2012[/B][/U][/COLOR] (5033C094)
    CheckSum:         008A100B
    ImageSize:        00895540
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

• Driver Reference Table - igdkmd64.sys

Please update the driver using this online utility:

• Intel® Driver Update Utility

   Tip

I recommend using Firefox

After the update upload a new instance of MSINFO32.


Can you please upload the MSINFO32 file?

Start> RUN> "MSINFO32" without the quotes then hit [Enter].
In "MSINFO32" go to, File> Save> name it your user-name and upload.
​

Post back with the results!

 

[james cullen]

Thanks so much for your help.

I have updated the Graphics driver via the utility you suggested and uploaded the MS file.

Yes there would have only been one crash dump since I ran CCleaner.

Thanks again

Cheers

 

[YoYo155]

Thanks for the update .
The driver has been updated, please avoid using Ccleaner until the case is solved as we may need the bugchecks.

 

[james cullen]

Thanks for your help, I'll let you know if a BSOD happens again.

Cheers

 

[YoYo155]

You're welcome .
Be sure to do so (even if it won't!).

 

[james cullen]

Hello Yoyo155

Unfortunately the computer has had quiet a few BSOD of late, I've attached the dump files again for a look, if you could help out again we'd really appreciate it.

Cheers
James

 

[YoYo155]

Thanks for the update .
The quote below details the steps we need to take in order to determine the culprit.
But first update or preferably remove if not in use, the following drivers:

anodlwfx.sys Fri Mar 6 12:10:08 2009 (49B0F680)
ALPHA Networks Filter Driver
http://www.carrona.org/drivers/driver.php?id=anodlwfx.sys

Dnetr28ux.sys Wed May 5 11:09:26 2010 (4BE127B6)
D-Link Wifi LAN Card
http://www.carrona.org/drivers/driver.php?id=Dnetr28ux.sys

iaStorV.sys Fri Jun 11 03:46:19 2010 (4C11875B)
Intel Matrix Storage Manager driver (base) (now is the Rapid Storage Technology (RST) driver)
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys

HECIx64.sys Wed Oct 20 02:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Rt64win7.sys Thu Apr 21 21:15:33 2011 (4DB07445)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

lvrs64.sys Thu Dec 15 07:13:30 2011 (4EE981FA)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys

lvuvc64.sys Thu Dec 15 07:14:00 2011 (4EE98218)
Logitech USB Video Class Driver (WebCam)
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

iaStor.sys Wed May 30 23:40:40 2012 (4FC685C8)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

RTKVHD64.sys Tue Jun 19 11:50:56 2012 (4FE03D70)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
​

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

The following is for information purposes only:

Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533 
Debug session time: Mon Sep 23 09:59:29.815 2013 (UTC + 3:00) 
System Uptime: 0 days 1:32:00.002 
BugCheck 109, {a3a039d8a057f5b8, 0, 9c2fe45072850149, 101} 
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) 
BUGCHECK_STR:  0x109 
PROCESS_NAME:  System 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533 
Debug session time: Mon Sep 23 08:26:35.521 2013 (UTC + 3:00) 
System Uptime: 0 days 6:57:55.317 
BugCheck 50, {fffff900c2b5338c, 0, fffff960006200a0, 0} 
Probably caused by : cdd.dll ( cdd!memmove+80 ) 
BUGCHECK_STR:  0x50 
PROCESS_NAME:  csrss.exe 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533 
Debug session time: Fri Sep 20 09:27:58.674 2013 (UTC + 3:00) 
System Uptime: 0 days 3:58:44.860 
BugCheck 24, {1904fb, fffff880035935b8, fffff88003592e10, fffff88001894fa0} 
Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveHashEntry+c4 ) 
BUGCHECK_STR:  0x24 
PROCESS_NAME:  System 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533 
Debug session time: Thu Sep 19 07:57:15.864 2013 (UTC + 3:00) 
System Uptime: 0 days 6:47:47.660 
BugCheck 1E, {ffffffffc0000005, fffff80003b5ccee, 0, ffffffffffffffff} 
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de ) 
BUGCHECK_STR:  0x1E_c0000005_R 
PROCESS_NAME:  svchost.exe 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[james cullen]

Thanks for your help.

I'm running through all that now. Memtest has found an error and now have to see what it is, I hope I'll be able to find time before I head off for two weeks if not I'll catch up when I get back.

Thanks again

James