BSOD while using GMAIL, error 0x00000124

[Miki07]

My computer suddenly hanged while I was using GMAIL, and after a few seconds, it restarted. I didn't even get to see the BSOD itself (the blue screen) before it restarted.

Please advise.

 

[writhziden]

BugCheck 0x124

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html and use the following hardware checks to supplement that link.

• If you are overclocking any hardware, please stop.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Run all but the advanced tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html for the crash.

 

[Miki07]

writhziden, thanks for the reply.

Hardware/software checks performed:

1) No overclocking done.

2) No SSD

3) Downloaded and installed Speccy, Prime95, |MG| Video Memory Stress Test 1.7.116 and HDD diagnostic tool for Western Digital drive. Memtest86+ already burned to CD. Furmark's download link not working.

Will post test results later.

 

[writhziden]

Let us know if you need any help with the tests or if you find the problem.

For FurMark: FurMark 1.10.1 Released - 3D Tech News and Pixel Hacking - Geeks3D.com

Scroll down until you find:
View attachment 217128

 

[Miki07]

Hardware/software checks performed:

1) All drivers updated both manually and with programs like SlimDrivers. Motherboard and Graphics Card BIOS updated as well.

2) Quick test and Extended test results from Western Digital HDD diagnostic tool did not log any errors.

3) Prime95 Torture test (2 hours): No errors

Links to ozone3d and geeks3d can't seem to work at all. Keep getting connection timed out with IE9, Chrome and Firefox. All other sites are ok.

 

[writhziden]

How many of the Prime95 torture tests did you run? You should run small FFTs, in-place large FFTs, and Blend for a few hours each.

Strange about the ozone3d and geeks3d issue... I have no problems accessing the page here. I wonder if avast! is blocking it.

 

[Miki07]

I see. Thought only 'Blend' was enough. Ok. Will do so.

Can access both ozone3d and geeks3d now. No idea what really happened. Glad to be able to download the latest Furmark release.

Update: Memtest+ showed no errors at 9 passes.

 

[writhziden]

Good news about the memory test and FurMark... Just to make sure, Memtest86+, not Memtest+, right? There are a lot of memory diagnostic tools, so I want to be sure you used the right one.

Still getting crashes?

 

[Miki07]

Yup, Memtest86+ it is. Typing mistake there. Thanks for pointing that out. Btw, Memtest+ didn't turn up when I googled - so safe to assume I'm using the right tool.

Update:

1) Furmark normal burn in test results: no artifacts (194 °F or 90 °C, 98-99% GPU load for 10 minutes)

2) Video Mem Stress Test: no errors (7 passes)

 

[writhziden]

Looks good. Let us know if everything checks out with Prime95 now.

Also, you forgot to answer my question in my previous post: Are you still getting crashes?

 

[Miki07]

Prime95 gave no errors for small FFTs, in-place large FFTs.

No crashes, no artifacts so far. I forgot to mention before the crash happened, I got artifacts coming up for my desktop almost every time I open/close/minimize/maximize unwanted windows - be it windows explorer or browsers. Some words fragments would stay on the bottom right hand corner of the taskbar and I need to click on 'my desktop' to get them to go away.

 

[writhziden]

Good news about the stability of the system. Everything looks good for now. Time will tell.

Let us know in a few days how the system is responding.