Solved BSOD while using mozilla firefox 0x000000d1

[Dewwond]

Hello team,

Over the past few days I have been experiencing BSOD's. It appears to happen while browsing with firefox. I have attached the zipped dump file for you all to view. A couple of things that I noticed from the error was DRIVER_IRQL_NOT_LESS_OR_EQUAL, 0x000000d1,NETIO.SYS, NETIO.SYS+25a1d, and ntoskrnl.exe+75c40. I don't understand what these strings mean, but I'm confident that I'm in the right place. I'm grateful in advance for the forums help. Thank you.

 

[x BlueRobot]

[COLOR="Red"]BugCheck D1[/COLOR], {8, 2, 0, fffff88001d93a1d}

*** WARNING: Unable to verify timestamp for [COLOR="red"]UrlFilter.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for UrlFilter.sys
Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Usual causes:  Device driver

4: kd> [COLOR="SeaGreen"]lmvm UrlFilter[/COLOR]
start             end                 module name
fffff880`127e1000 fffff880`127ea000   UrlFilter T (no symbols)           
    Loaded symbol image file: UrlFilter.sys
    Image path: \??\C:\Program Files (x86)\IObit\[COLOR="red"]IObit Malware Fighter[/COLOR]\drivers\win7_amd64\UrlFilter.sys
    Image name: UrlFilter.sys
    Timestamp:        [COLOR="Red"]Fri Sep 16 08:46:34 2011[/COLOR] (4E72FEDA)
    CheckSum:         0000D308
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

IObit Malware Fighter seems to the main cause of the crash, however, there are a range of programs that are installed, which are known to cause problems such as BSODs.

Remove:

Start Menu\Programs\DAEMON Tools Pro

Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or MagicISO.

Remove:

Start Menu\Programs\Advanced SystemCare 6
Start Menu\Programs\SpeedyPC Software
Start Menu\Programs\SpeedyPC Software\SpeedyPC Pro

Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.

• http://www.sevenforums.com/performa...registry-cleaner-tests-why-not-use-one-2.html

Remove:

Start Menu\Programs\IObit Malware Fighter
Start Menu\Programs\Norton 360
Start Menu\Programs\Norton

• Download and run the Norton Removal Tool to uninstall your Norton product

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

 

[Dewwond]

Thank you so much BlueBot for responding so fast. I appreciate you taking out the time to help people less knowledgeable in these areas. I have already un installed the recommended remove programs. I will monitor windows and let you know that everything is back to normal. Thanks again for everything. God bless you sir.

 

[x BlueRobot]

Your welcome, leave this thread open for about a week, and then if no further problems have occurred, you may mark this thread as solved.