BSOD while watching Online Videos (YouTube for example)

[Demikun]

Hi all,
since i bought my PC i'm having trouble with Blue Screens while watching any Video's on online Portals (like YouTube, MyVideo, Video, etc......)
This problems also happens on streaming services like Streamcloud.

A Friend of mine suggest me, to post my problem on the sevenforums.com
He found great help here, so i wanna try it aswell.

I did run the "dm log collector" and i'll attach the file to this thread.


I hope to finally find a solution here, thanks!

Edit: I apologize for my horrible english, it's not my native language.

 

[HarriePateman]

*** WARNING: Unable to verify timestamp for [COLOR="Red"]atikmdag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]atikmdag.sys[/COLOR]

Try to update your drivers and see if that helps

 

[Demikun]

all important drivers are up-to-date,
"atikmdag.sys" seems do be any kind of ati driver, so i guess my graphic card, which usually is on the newest driver, however i runned the installer again just to be sure.

 

[HarriePateman]

all important drivers are up-to-date,
"atikmdag.sys" seems do be any kind of ati driver, so i guess my graphic card, which usually is on the newest driver, however i runned the installer again just to be sure.

Okay brilliant, after that if you are still receiving the BSOD's we will need to find a stable version for your computer.

 

[Demikun]

ok the blue screen just happened again, so still not fixed

Edit: i'm having this problem since i bought this computer (like 2-3month ago)

 

[HarriePateman]

Can you upload the new DMP files.

 

[Demikun]

ofcourse, sry, here's the zip

 

[Demikun]

had another 2 blue screens, but i found something odd this time:

It happened while watching a Video that i downloaded.
Also it always happens when i start a Video (either YT or from my harddrive) it never happened while watching the video i loaded, always at the beginning (at the loading process)

 

[Demikun]

*push* still hope to find a solution here

 

[Demikun]

still noone able to help?

 

[Boozad]

Apologies your support lapsed, and thank you for being patient. I've taken a look at your dumps and have found the following outlined below.

Every single one of your dumps is blaming your ATI video drivers.

[COLOR=Red][B]*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/B][/COLOR]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f222000 fffff880`10132000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red][B]Fri Apr 18 03:13:16 2014[/B][/COLOR] (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: For testing purposes download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

   Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

:ar: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

 

[Demikun]

i'll try ur advice, i never runned any beta driver, just the stable ones, so i wonder why it's having so much problems with it....

Regarding Deamon Tools, do u have any other programms for opening .iso files? I don't need DT often, but sometimes i do (i even removed Deamon Tools from the autostart function, since i need it rarely)