BSOD while watching stream

[cedar]

I have had 2 BSOD's tonight, 1st two ever. I was watching streaming video (football game) online. After about 5-10-15 minutes of being on I got a black screen saying windows was shutting down. After restart same thing happened. After about 5-15 minutes (not sure exact time length) of playing I got the same BSOD.

I will say this though. I had 2 different browsers opened during the BSOD's. I had the game streaming on 1 browser (k-meleon) while I was doing other things on Firefox at the same time. After the two BSOD's I just played the stream itself in the one browser and didn't open the other. It's been around 1.5 hours now and working just fine so it was probably some conflict between 2 processes I guess. But I'd really like to know what the conflict was so I can keep this from happening while I'm doing something really important.


thanks in advance.

 

[HarriePateman]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006e41010, fffff88003d19ebc, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]atikmpag.sys[/COLOR]
Probably caused by : atikmpag.sys ( atikmpag+6ebc )

Followup: MachineOwner
---------

Please update your graphic drivers.

Let me know if you need any more support.

 

[cedar]

Thanks for replying Harrie.

Device Manager said my driver was up to date for my device. It shows it as ATI Radeon HD 4200. I went to amd.com and downloaded their "AMD Driver Autodetect" device. It also said "you have the latest driver version for your system". I checked manually on the site and found these 2 things listed:

---------------
Catalyst Software Suite 153 MB 13.9 10/15/2013 Download

Description:
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7:
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747


HydraVision Package 25.5 MB 13.1 1/21/2013 Download

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed. .
-----------------



It said it worked with the AMD "Radeon HD 4000 Series". But I don't know why it didn't come up with either the windows driver update search or their own AMD Driver Autodetect device. Plus that is a big download. An entire software suite? I don't really like adding unecessary crap to clutter my system but have no knowledge with things like this.


Thoughts?
Advice?

thanks in advance.

 

[cedar]

Don't know why but I used the i /i (with brackets) command on part of the message and the entire thing came up that way.


***got it fixed now***

 

[HarriePateman]

Take a look at ATI's website, and see what driver is compatable for you.

 

[cedar]

Take a look at ATI's website, and see what driver is compatable for you.

Funny. I've been searching and searching and I can't seem to find the ATI website. Everything keeps taking me back to amd.com again.

 

[HarriePateman]

Sorry i ment look at AMD's website as they are the same company now.

 

[cedar]

Sorry i ment look at AMD's website as they are the same company now.

I already did that Harrie. *see post #3 of this thread*

Device Manager said my driver was up to date for my device. It shows it as ATI Radeon HD 4200. I went to amd.com and downloaded their "AMD Driver Autodetect" device. It also said "you have the latest driver version for your system". I checked manually on the site and found these 2 things listed:

---------------
Catalyst Software Suite 153 MB 13.9 10/15/2013 Download

Description:
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7:
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747


HydraVision Package 25.5 MB 13.1 1/21/2013 Download

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed. .
-----------------



It said it worked with the AMD "Radeon HD 4000 Series". But I don't know why it didn't come up with either the windows driver update search or their own AMD Driver Autodetect device. Plus that is a big download. An entire software suite? I don't really like adding unecessary crap to clutter my system but have no knowledge with things like this.

 

[cedar]

You there Harrie?

Anyone?

Like I said in above post (and post #3) I found 2 things that they list as compatible with the AMD "Radeon HD 4000 Series". But I don't know why it didn't come up with either the windows driver update search or their own AMD Driver Autodetect device.


thanks in advance.

 

[cedar]

Harrie it's been over a week and you haven't replied back to me yet.
I just had another bsod and I wasn't doing anything other than listening to an audio file (.mp3) on mpc-hc when the crash happened. No video at all.

Here's the new info if anyone would like to help.
View attachment 334311


thanks in advance.

 

[HarriePateman]

Hello i am extremely sorry for not replying.

Lets get this sorted for you now!

Okay so this BSOD:

Use !analyze -v to get detailed debugging information.

[COLOR="Blue"]BugCheck 116[/COLOR], {fffffa8008276410, fffff88003b3bebc, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]atikmpag.sys[/COLOR]
Probably caused by : atikmpag.sys ( atikmpag+6ebc )

Followup: MachineOwner
---------

So it is still blaming you Graphics Card Driver, after more analyzing:

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03b35000 fffff880`03b80000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Wed Sep 29 02:14:49 2010[/COLOR] (4CA29309)
    CheckSum:         00053DAE
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you look at the Section i have made red, we can see that it is trying to use a driver from 2010.

You mentioned that you have installed the latest driver, did you remove the old ones?

I recommend that you remove everything to do with your graphics card and try to install the new drivers.

:ar: http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[cedar]

Thanks for replying back Harrie.

If you look at the Section i have made red, we can see that it is trying to use a driver from 2010.

You mentioned that you have installed the latest driver, did you remove the old ones?

That's not what I said at all. I've never removed or installed/re-installed anything.

I said at least a couple of times in this thread that what I did was the "device manager - update driver" check and it said that I "already HAD the latest driver installed". The 2010 driver version you referenced in my crash info.

Then I went to amd.com and downloaded their "AMD Driver Autodetect" device/search tool. It's supposed to check my gpu for driver updates. It also said "you have the latest driver version for your system". The 2010 version you referenced again.




I then manually searched amd.com for "ATI Radeon HD 4200" with windows 7 64 bit and found these 2 things listed:

Catalyst Software Suite 153 MB 13.9 10/15/2013 Download

Description:
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7:
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747
Languages:
Czech, Danish, German, Greek, US English, Spanish, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish, Thai, Turkish, Chinese (Traditional), Chinese (Simplified)


HydraVision Package 25.5 MB 13.1 1/21/2013 Download

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed. .

Hydrovision (upon googling) is for multiple monitors or something like that so that leaves only the "Catalyst Software Suite". It's from 2013 but I don't know why their own " amd auto detect device" didn't list it when I used it.
What do you think.


Thanks in advance.